Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
I look forward to opening my Zulily emails just to find what's new. Their prices are 99% lower than other web sites. The only drawback is that there are no reviews to go by so I end up "highlighting" and searching other sites to find the information I want. I love the site mostly for their doll clothes which has the greatest prices and selections
I love shopping on Zulily. They have great items at great prices. If you are looking for something for yourself or someone else just look on here
Everything I've purchased has been well worth the great prices offered through zulilly. From girls undies to sandals and pet supplies.
I love this website! You can find anything you want or need and there are a lot of name brands. You can find anything you're looking for and even things you didnt known you were looking for!
I love their items but sometimes I just want to order 1 item and the shipping is way too much. I don't want to order 1 item then come back the same day and order more to get free or cheaper shipping. I want to make one order for all, at one time. So because of this, I don't buy a lot of the things I see.
This Company is a total scam. If you don't believe me, just read the number of complaints filed with Better Business Bureau as well as the other information on there. Their shipping stinks. It takes weeks or months to get items. They often leave items out of your shipment, but charge you for them anyway (sometimes by sending an empty package). Their return policy stinks. They charge you $8.95 (policy states for every five items) to return anything only after they approve the return. Many times they will not approve you to return five items at once if they happen to be large or heavy. They will only let you return what you are approved in the package, so before you know it, your return cost is astronomical. If you return something without their approval, even if it is defective, they just ignore the return & you never see it again. They will never issue you a refund, only store credit. It is a revolving door with these people. I fell into their trap, but when I get out, I am never doing business with them again. I highly recommend you don't either. Another warning, be sure to watch their billing practices closely as well.
I have been with Zulily for now many years and I am not happy with Zulily after the QVC buy out. I have ordered many things since and just not happy with quality or Customer Service issues. The reviews tell it all.
I like the customer service. They are very helpful and do everything possible to make shopping with Zulily pleasant. I have not had any misgivings and have not had orders I couldn't be replace. Thank you Zulily for your time and effort to make shopping with you pleasant.
I always love what I purchase from zuilily and you can't beat the prices. The only issue is sometimes it takes awhile after it has been shipped to receive it.
I have bought many, many items from Zulily over the years and have never been dissapointed. The items are of good quality be it clothing or other. I am very much pleased with this company. If I had to have one issue it is that the tops of clothing are most always very thin and can be seen thru easily, all in all am a very satisfied customer.
I love shopping with Zulily, the quality is superb and unlike shopping with big department stores I will not see anyone else wearing the same item.
This site covers all needs; women's, men's, children, home, etc. Items unbelievably priced. With Zulily credit card, everything can be divided into three payments. Can also use QVC credit card for your purchases. It doesn't get any better than Zulily!
The last order I received earrings that were not the ones pictured. Made me very upset. The nearest UPS Store is 70 miles away to return them. I think they should put a return slip in with your ordered item(s) to make it easier to return. Bad experience with returns dept.
I have been a loyal customer for several years now. If your order is wrong, Zulily makes it right, always.
Zulily satisfies my shopping itch. I go and browse every day, and even if I don't buy (although I often do), I find great treasures. Almost every time someone compliments what I'm wearing and asks where it's from, I can say "Zulily!"
I do wish they'd add functions for more complex searching and sorting (in order of price, for example). Often I stumble upon something by accident because the search wasn't set up correctly. But still it is fun!
I have been pretty happy with my purchases of clothing. Thankfully you changed your return policy so you can return more item without being charged additional fees. Some of the clothing has been poor quality, or didn't fit in spite of using the sizing guide. I will never buy furniture from Zulily again. The coffee table I purchased was poor quality, and arrived badly damaged even though the outer box was not damaged. I have always been satisfied with customer service being responsive and working to remedy a problem. I shop on Zulily regularly.
I really like Zulily---I've ordered a LOT from them. And it's a lot easier returning items now than it used to be if they don't work for you. Really quality clothes and not that expensive!
I've been buying from Zulily since my grandchild was 1, he is now 13. Ilove this site but, I do have issues. Some of the merchandise that comes from China isn't usually as good as things coming from other places. Zulily needs to let the consumer know where their order is coming from. One more thing, I really like the unique items that Zulily finds.
Zulily will make you love shopping. They have unique items at great prices. Some of which you will not find anywhere else. I am completely satisfied with each purchase. People are always asking me where did you buy that at, I am pleased to say "ZULILY". I give them the email address. When they start purchasing at Zulily, they are hooked and thank me for getting them hooked. If I have concern, I just contact Zulily and they make me whole. My grandchildren get all of the benefits from Zulily, from clothes to toys to school supplies and books. They have large selection of everything and I take advantage of it all. So shop, shop, shop. Zulily is the place for great deals and wonderful products. I love this company.
Since finding the Zulily shopping site, I have purchased many products - for home, bath and bedroom; toys, unusual gifts, wall decor, and much, much more. And I have contacted customer service on a number of occasions. Each experience was positive, and my issue was resolved.
Sometimes there is a longer delay receiving purchases but Zulily is really working to expedite deliveries. I am very happy with Zulily.
About the business
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members