ZulilyReviews 4,523

I order a lot from Zulily. There are some really great buys and have had some really great customer service. I have also, however, had some negative experiences. You are always safe with name brand products because you know what your getting.

When ordering clothes you MUST consult the sizing charts before ordering. Some of the clothing is imported and either European sizing, designer sizing, or weird Asian sizing. Do not assume that a size L will be a 12.

I would also recommend reading the reviews if there are any, and if there aren't, look for some elsewhere online if it is an unfamiliar product line.

My least favorite thing about Zulily is the return policy. I used to be able to pay for shipping on my own, now they charge $8.95. You can send back multiple items, but often it's one thing and if you paid $20, you don't want to spend $8.95 to send it back, especially if you paid $5.95 shipping to get it in the first place. This is why it is so important to check your sizes and know what you're ordering before you complete the order process. I've got at least a half dozen items that don't fit (most too small) that it wasn't worth returning. I either have to lose weight or try to resell the items.

I don't like that my credit card is charged weeks before my item is shipped. I also don't like that there is no item lists with prices in each package. There is also no return shipping label included in each package. I don't mind paying to return, but at least provide a return label for your customers. I also don't like that for a return we can only get store credit and not credit back on our original form of payment. I am disabled and that is why I have to order online and I do not have a working printer to print the online return label. I was told to go to UPS or a library to print a return label, if I could walk that would be ok, but I can't walk!

I was pleasantly surprised by the pricing on Zulily. Usually, small(ish) sites have higher prices than bulk retailers, but when I compared them they were as good as or better than at the larger stores. On the minus side, shipping speed is very slow, and the lack of a free shipping option (unless you've already purchased something that day) is definitely not competitive with the larger retailers. It's a good site provided you are not in a hurry for your items and you combine purchases to offset the cost of shipping.

When I order things for my home, as in pictures, small furniture items, kitchen and organizational items etc... most items are very nice and of good quality. The things I have the most trouble with is the clothing, the shoes and the shipping and return prices and it takes a very long time to receive my orders. None of the clothing items I have gotten fit me correctly even going by the size charts. The shoes need more photos and better descriptions. It's very frustrating to pay almost $10 to ship it to my house and then if I have to return it I have to pay almost $10 when I return it. So right there I lose right at 20 bucks With Amazon prime my shipping and returns are free.

I have spent a lot of money on Zulily in the past couple years. In that time, I have honed my skills. I know to look for the fine print: "Note: Due to the manner in which fabric is cut, pattern layouts may vary." is a prime example. Ordered once without noticing that -- never again.
I also have learned that none of the jewelry is as substantial as it looks in photos. Not a criticism, just something I've learned to be aware of. But I have to say, all the "sterling silver" seems to be legit, at a pretty good price.
I have found that on brand-name "sales" their prices are often no better than Amazon's. E.G., Rachael Ray; Wusthoff. And Amazon offers free two-day shipping!
I do appreciate that they acknowledge a sometimes very distant delivery date. I have also learned that ordering on a Friday gives me free shipping for the rest of the weekend. Something good to know.
Have never tried to return anything, but I have "kept" items that immediately went in the Goodwill bag. I need to be more assertive with returns. But they're only for store credit, if allowed at all. So seems like a hassle.
I guess I have mixed emotions about Zulily. I don't expect very high quality, and they meet my expectations. Never heard of most of their brands, and that seems to be because they're sold only on Zulily. But I enjoy browsing their offerings.

I love shopping at Zulily. However I would like to see changes in Zulily's return policy. In one case I ordered some jeans and received a different size from what I actually ordered. When I reached out to customer service they did apologize but charged me 8.99 to return them.
On non returnable items, Zulily does put below each product description whether the product is returnable or not. And I really try to make sure I want what I'm ordering before hitting that submit order button. Even though Zulily makes it known whether you can return an item, I am reluctant ordering for birthdays and Christmas not knowing if the product doesn't work, you're stuck with it.
I would like to see more brands. I've noticed since QVC purchased Zulily you have several of their brands.
I think Zulily could improve their shipping. I've received several broken items.
I'm looking forward to see if Zulily really reads these reviews. Hopefully they will listen and make some adjustments.