Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
I have gotten several items that don't look or fit like they were pictured. One dress that I got looked fitted and really cute and when I got it, it really looks like a nightgown. I am sending it and a sweater back that also fits differently than how the picture looked. It really stinks that I have to pay $8.95 for them to restock it when I am sending it back in its original packaging and paying to ship it.
This company offers a wide variety of products from kitchen, clothing, shoes, childern, auto and if your a good customer like me u can get free shipping.
I find it's dangerous for me to "just take a look" each time I get a Zulily email. I often find something that calls my name. Mostly, I'm pleased with what I find and am happy I looked.
I enjoy browsing through Zulily every evening. It's relaxing and fun. I find so many interesting, unusual and useful items in so many different categories. The shipping is slow, but as long as you're aware that you'll have to wait a few weeks for most items, not a big deal. Their customer service is great. Any time I've contacted them directly I've gotten a prompt and satisfactory resolution. The sizing is hit and miss, but so is any other website I order from. My only real complaint is that you cannot get an actual refund of your money. The refund is a store credit, unless they totally sent you the wrong item, color, defective/broken item, etc. But I shop so often that a store credit works for me.
You can find some great deals at Zulily, and I enjoy checking out the site regularly. I wish there were a way to qualify for free shipping, though. And likewise it would be nice to qualify for free returns. The other frustration is how long it takes to get some items when they ship from China. There's no way to predict if something will take a week or a month to arrive. However, it's usually worth the wait if it's a good price.
One more complaint: sometimes the item descriptions and/or photos are not adequate or accurate. It would be nice to see jewelry modeled so that there's a sense of scale.
Really enjoy shopping with Zulily. My only complaint is shipping time but I also understand Zulily is a "middleman" sometimes, so patience is key. If I ever had any issues with a product, they were willing to work with me
Zulily has tons of products I love and is easy to shop. My only wish is that they would do free shipping deals more.
Love Zulily, have been purchasing from them for 5+ years. They are a reliable company to shop with! I have never had a problem. Found some very nice items. Prices are reasonable. I did notice their prices increased slightly. I believe that is a result of them now excepting returns. Where as before they did not. So I can understand the price increase. The only issue I have. Is that some or most of the clothing items are from foreign countries and have a tendency to run VERY SMALL! So I have learned to order a larger size. That tends to work for me.
After Zulily became successful, CEO forgot WHY they became successful and became greedy. They sell junk, really junk. I only purchase a brand that I trust.
I have ordered for about 2 years through Zulily. I have had positive experiences.
Once I recieved a wrong size, but they corrected the error and even gave me a bonus to be used on my next order! Very helpful and polite customer service. Sizes can vary, but that happens even with the high dollar clothing, so I don't stress much on that! Love the leggings and all items I purchase! Waiting for 2 more orders now!
I've had great success shopping with zulily. The few times things weren't right zulily easily made them right with one phone call. So I never have a worry shopping with zulily. It's always a pleasure.
Discounts to quality items. Shipping is long. But I enjoy the price of the items. I enjoy the entire 24 hours of shipping and on the weekend the entire weekend is free shipping.
I have been shopping Zulily pretty much since the beginning. I have found that there are certain items that I won't buy due to quality or sizing. If you know the brand and know it is what you want you can sometimes score some great deals. I have found sizing and colors to be inconsistent. They finally offer returns on some items. However, the return fees eat up the return you would get. I often look at items and go to look for reviews elsewhere to price check and well as determine if it is a good product. You can get free shipping if you order the quantity requested, usually $30 dollars from one category. I like Zulily, but sometimes the shipping fees take away from the great price and the products are not the best. Always do your research before making a purchase.
Zulily has great deals from housewares to clothes to kids toys! Only reason its not 5 star is because sometimes clothes are a hit or miss. I've bought some that are exactly as described and shown online and others that are way off. Returning is sometimes not worth it due to the $8.95 cost of return shipping. My experience has been about a B+ though, not bad!
Shipping is a bit slow, but quality and selection are great! The clothes are sized right and very stylish!
Have been ordering from Zulily for years and always find what I need. Never disappointed. Great service and quality.
I love Zulily for lots of reasons. I don't have time to shop so it's super convenient. They also seem to have stuff you can't find everywhere. Love the little shift dresses for my little one!
I love this site. I must refrain from purchasing every this I see. The women tops and shoes and babywear are wonderful. I also like craft scenes and children's toys. Zulily
Has always been terrific about taking back items and refunding my money. Bravo!
I love Zulily! You never know what they are adding to their site! I love getting the emails daily to advise me of what is new! So many items and categories! Love!
About the business
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members