Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
The customer service reps are wonderful, (otherwise I would have scored a 3) but having to call them more often in the last several months is not so good. I do study the size guides but have had to return more items due to being too small or large.
The quality of clothing has been less than desired. I have bought more jewelry lately, but even that I found I need to measure carefully.
They do have unique interesting items, so I do peruse the emails, but not so closely now.
I love shopping at Zulily. There is always a great assortment of products and can easily identify those sales I want to browse through. I have been purchasing regularly from Zulily for almost 3 years now and have been very happy with the majority of my purchases. I have noticed that the product variety and deals recently has been pretty much the same so would like to see some newer items.
As I am on a limited budget, I find that I can find some very nice things to buy and everything that I have received has been awesome.
I order a lot from Zulily. Some of the items are a hit and some are a miss. The great thing about Zulily is they stand behind all the products and have great customer support! It makes taking the chance on a item a, way easier choice! I love that there are so many different vendors and believe me, I have my favorites! You can set up alerts to when one of your favorites is back, or if an item sells out. All around the site is a hit for me!
I like Zulily. But sometimes it seems like I wait too long for things and I have found them much cheaper elsewhere. I usually find it on Zulily then go to the manufacture or amazon to see if its cheaper.
I like shopping Zulily. I never know what I'll find. Old and trusted faves as well as a chance to try something new. Some things I can find at a better price, but not usually. Too bad I don't always have the money at the same time Zulily has the items. I've been happy with most of my purchases. I still have items on my waitlist, so keep em coming.
I have ordered numerous thing over the several months for my new apartment and have loved all of them. Sometimes hate the wait but so far it has been worth it. I have only had one issue with an item and customer service was great and problem was taken care of within a couple of emails and less than an hours. Been customer service rep for over 30 years so GOOD customer is important to me and they knocked it out of the park.
I'v ordered a bunch of things in a short period of time and some of them are not here so I ve decided that before I order anything else I ll wait until everything comes in just to keep up
I have always been pleased with quality of purchases. Any returns have been handled promptly and professionally by customer service representatives.
Zulily is my go to for all things. Well, not all but a lot. I find things I can gift, I can keep, I can use. Plus many more. Being a great-grandma, I really appreciate the baby clothes. Incredibly cute and reasonably priced. What's not to love!
Zulily makes it so easy to shop. The variety of items is unlimited - even for the same type item. Not only do I get great deals - it is for quality items - I can spend as much or as little as I want due the large amount of choices. If for some reason the item is out of stock I get a notice as soon as it is in - so I can order if i am still interested. Choices are endless.
I have had some issues returning items and i think it is more the software program - not the company itself - someone is always willing to help when i contact them.
Zuliky is awesome. Never have a problem if I have to return something. Sometimes they don't make me return the item. Been using this site since my daughter was pregnant. My granddaughter is now 8 years old.
Pricing used to be great. Some national brands off loading last season's items. Now seems it is a priority to get *name* brands on the site to compete with Rue and Haute Look? Can ALWAYS buy Coach cheaper at Macys. ALWAYS. Go back to your roots. We'll try new brands if photos are good, and sizing is as stated.
I love this site, esp. Costumer support department, so helpful and supportive
And when you knew the brand always buy it
Thank you
I have bought quite a bit from Zulily over the past few years. Almost always the best prices. Great variety and I have seen lots of things I wouldn't probably have seen otherwise.
On the rare occasion there is a problem with an order (once a completely different item was shipped, something arrives broken or a set is missing something), their customer service is outstanding!
There is such a variety on Zulily! I always manage to find something I want or need! It's so addicting!
It has great deals with a great variety of things from household to personal, I have bought tons of things from them and loved them all
I buy a lot in the Zulily, but in the past orders I was disappointed in some purchases like a sandals and the bikini set. The sandals was poor quality broken in the first used. For the Bikini set, they send the top and not the bottom. Cancelled the bottom and when I reviewed the application the bottom was available again. I did not received any message to try to buy again. So I have an incomplete bikini that I cant use. This item is the Raisins Black & Pink Floral Lowrider Bikini Bottoms-Women Size: M
Overall satisfied with most products purchased. When I had to send something back customer service is great. Always be aware it might take a month for your items to arrive so don't buy if you need immediately.
I just started ordering this summer. A coworker had ordered a dress - with pockets - and I had to have one too! Next thing I know, I've practically got a brand new wardrobe! I love the prices and shipping is usually pretty quick.
About the business
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members