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ZulilyReviews 4,523

2.3

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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
514
shipping
532
returns
408
quality
478

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Tennessee
2 reviews
19 helpful votes
Follow Abby P.
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I love Zulily, except for its insanely slow shipping. I ordered 3 maternity dress on June 13... It is now July 5, and I have yet to receive them. I mean, come on, I'll be in labor when these dresses arrive! :) It's a shame, as I would shop on this site for my soon-to-arrive baby all the time, but it's just not worth the risk that she will outgrow the clothes by the time they arrive. If you don't mind waiting a long time for things you spend your money on, it really is a good site with great deals.

Date of experience: July 5, 2016
New Jersey
21 reviews
116 helpful votes
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And then of course they start spamming your mail box. So I've had to unsubscribe already. But the women's clothing looked like a lot of gunny sacks in different colors. What's the deal with this site?

Date of experience: July 1, 2016
Illinois
1 review
12 helpful votes
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No...
June 28, 2016

Placed an order and 20 days later, not am email if my order was shipped. How long should you wait?
Ugh...

Date of experience: June 28, 2016
California
1 review
13 helpful votes
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First, they have no returns and exchanges. A big drawback for online shopping.
The delivery is quite late, some deliveries took a month from the date of order.
They always charge for shipping, no matter how much you spend.
They don't have price adjustment.
Some of fheir products were of a low quality

Date of experience: June 28, 2016
New Jersey
1 review
9 helpful votes
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Very disappointed
June 27, 2016

All of the clothing and a purse that were of an unknown brand were poor quality. Sizing was off, the item was made of flimsy material and in general did not meet my expectations. The don't accept returns so I won't be ordering from these strange brands. The goods were not worth the money I spent. SHIPPING is ridiculously long.

Date of experience: June 27, 2016
Texas
2 reviews
10 helpful votes
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Not Satisfied
June 26, 2016

I saw some of the ugliest clothing I've ever seen I couldn't even find what I want and the commercials falsely advertise the site by saying top brands at 70 % off when that's not true

Date of experience: June 26, 2016
Canada
1 review
2 helpful votes
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In the last year I have ordered a hand bag, educational things for kids and several home decor items. Everything was as described and quality was better then what I expected. The handbag was nice heavy canvas with a good durable zipper, color was perfect. The only down side is it does take a while to get the order. Maybe that is because I am in Canada. Ordering tip... If I want several items I order just one (the smallest item) then put the rest on a second order so those will be shipped free. I will definitely continue to order from Zulily.

Date of experience: June 26, 2016
Illinois
1 review
9 helpful votes
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Joke of a business!
June 26, 2016

If you receive a gift from Zulily via someone else be prepared to jump through hoops to get it taken care of. Be prepared to be hung up on if you shout, be prepared to be told your "unprofessional" when your waiting a week for a return label and then are told it was never sent and get upset and demand an answer. Just an absolute joke!

Date of experience: June 26, 2016
District of Columbia
1 review
3 helpful votes
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Ok not great
June 26, 2016

Shoes definitely not true to size, had to order larger, and still tight fit. Pair of crop pants advertised as 1X (16) barely fit my sister, a size 6. Very slow delivery. Merchandise looks better in the ads than in real life.

Date of experience: June 26, 2016
Illinois
1 review
7 helpful votes
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Don't buy!
June 26, 2016

I have ordered a lot from here, wrong items sent, wrong sizing, and today a linen top got a huge hole under the arm, see through linen, never again!

Date of experience: June 26, 2016
New Jersey
1 review
7 helpful votes
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Not happy with products. First and last time I will shop here.

Date of experience: June 25, 2016
Texas
6 reviews
27 helpful votes
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Buyer beware!
June 21, 2016

Customer service did refund charges to my account. If you place an order with Zulily be prepared to wait awhile for your items to be shipped. I cancelled all merchandise ordered and went to Bealls. After the $30.00 bealls bucks savings I spent 13.47 total and got my merchandise immediately. Zulily is a reputable company after all!

Date of experience: June 21, 2016
New Jersey
1 review
7 helpful votes
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I ordered 2 pair of very cute sandals for my daughter who wears a size 5 1/2 - 6. I ordered a size 6 and her feet hung over the front and back of both pair. You can't return, so they issued store credit to my account. Bought 3 more pair of sandals in a size 7 this time, and they literally *JUST* fit my daughter, Almost to the point where I want to say they're to small. I haven't ordered any clothes, but I can definitely say that the shoe sizes are at least 2-3 sizes off. I won't be ordering from here again. Cute items but the sizing sucks. It's a huge headache.

Date of experience: June 20, 2016
Alabama
1 review
9 helpful votes
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Customer service, great. Quality of clothing, dismal at best. Today, I've spent nearly $200.00 over the past 2-weeks shopping for clothes at Zulily. I HATE every single top. Two of them were packaged wet, and smell moldy. I will continue to shop for home improvement items, but never again will I waste money on poorly manufactured clothing that retail stores wouldn't touch. AND... Hate it? You have to live with it or give to the Goodwill.

Date of experience: June 20, 2016
Texas
6 reviews
37 helpful votes
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Fun site, not fast
June 20, 2016

Zulily is a very fun shopping experience, but you have to be able to put up with its quirkiness! That's not a knock, just something to be aware of. Each day new deals start, and for the most part, they hang around for a few days or a week, till sold out. You find brands you know and love, some very high end and other not so hot brands you may or may not have heard of. But that's part of the fun. You will pay shipping, but sometimes the prices are so ridiculously low, you are still getting a deal. One of the quirks is that after you pay shipping on your first order, if you shop again that same day, those additional items ship free--weird, right? I've never done multiple items on one day, so I haven't tried that benefit. Since the brands ship to zulily first, and then to you, you usually have to wait quite awhile to get your stuff. As long as you know that going in, and you aren't in a hurry, you won't be too perturbed about it. Just browsing the daily deals is fun as well. You can get a little special for yourself if you get your friends hooked on zulily too!

Date of experience: June 20, 2016
California
1 review
1 helpful vote
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I have ordered hundreds of dollars with Zulily and have about a 95% satisfaction rate. I have ordered great lamps, dishes, Knick knacks, kids gifts, shoes, handbags, clothes and artwork and feel like I have gotten a good deal. I did get a few flawed items or turkeys and in all cases I could return an expensive item or get a refund and donate the item. How can you argue with good customer service? Just don't be in a rush for an item, order name brand when you can, Google the item to compare price or reviews on other sites and understand how the site works. I believe QVC is the parent company, and they have a good reputation.

Date of experience: June 19, 2016
Nebraska
1 review
1 helpful vote
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I love it!
June 19, 2016

I have been ordering stuff from Zulily for about half a year already and they never let me down. I have at the very least 100 items of different kind like: clothes, perfume, lingerie, jewelry, kitchen supplies, bedding, working out stuff etc and nothing ever came defective or dissapointed me. Besides, they always send me different coupons on wine or food. I am very happy about Zulily and going to shop with them furthermore. The website with the best deals on the best items.

Date of experience: June 19, 2016
Wisconsin
1 review
11 helpful votes
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AWFUL COMPANY!
June 17, 2016

This was the worst experience in a very short timeframe! I ordered two items with them on. Thursday, checked my order status on Saturday and found NO HISTORY of my order that I have a confirmation message from them stating they would let me know when it ships... I emailed and spoke to them on the phone and we went circles around each other stating I don't exist in their system... long story short. I canceled my payment through the bank... WORST COMPANY EVER!

Date of experience: June 17, 2016
California
3 reviews
4 helpful votes
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I bought a purse cause it seemed to be a beautiful happy purple. The purse came at first look it almost looked like it was black in color. The quality of fabric I would rate a 10.

Date of experience: June 17, 2016
Florida
1 review
6 helpful votes
Follow Karen M.
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I have been ordering from them for a few years now on a pretty regular basis and have been quite satisfied with what I received. Granted, the turn around time is far from great, but they do let you know that the items come from the manufacturer directly to them once the promotion ends. Zulily then packages these items and they mail them out to the customer. On occasion, the descriptions have been inaccurate, ie., stating "leather", however, when the item arrives, the label states "manmade." Same with them stating "cotton" when in actuality, it's rayon, poly, etc. I notified them on these issues and they have been accommodating. Even with them providing clothing/shoe sizing chart, not all items pass the accurate test... I'll still continue to shop with them due to good pricing once I compare prices elsewhere.

Date of experience: June 16, 2016