On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The first time ordering from this company both items were placed on back order when it said in stock, when I finally got 1st item it's sized way to small and they tell me I have to pay for return shipping won't order from this website or company again.
Almost everything I have ordered off is the site was defective. I took 9 million pictures and sent everything to customer service who only give store credit back, so basically you keep buying crap products. As soon as my store credit is done I will not shop there again and have contacted my states attorney general office
I have ordered quite a few items and was happy with all of them. There were a couple of items that did not fit and I was given a credit, no questions asked.
HORRIBLE! CANT STRESS IT ENOUGH! WHAT IS THERE PROBLEM? IT SHOULD BE ILLEGAL TO ADVERTISE SOMETHING THAT IS NOT IN STOCK. (SPECIALLY ONLINE.)THEN YOU CALL TO COMPLAIN AND ALL THEY HAVE TO SAY "SORRY"! HOPEFULLY THIS COMPANY GETS SUE AFTER SUE. THEY SURE DESERVE IT. PEOPLE DONT SHOP WITH ZULILY SAVE YOURSELF A LOT OF HEADACHES. ITEMS ARE VERY POOR QUALITY AND PLUS TAKES A LOOOOOOONG TIME TO SHIP OR ZULILY SIMPLY DECIDES TO CANCEL YOUR ORDERS. OUT OF THE 5 STARS I GIVE ZULILY NO STAR AT ALL. BUT HAVE NO CHOICE BUT TO GIVE IT 1 STAR AND BELIEVE ME ITS WAYTOO MUCH FOR THIS COMPANY! HORRIBLE! HORRIBLE! HORRIBLE! WILL CONTINUE BEING AN AMAZON LOYAL CUDTOMER!
Ive spent thousands buying things from Zulily including furniture. Recently I placed order for 2 dressers, and I had a writing desk in the cart that I thought I took out. I checked out and immediately saw the desk was part of the order. I got in touch with Zulily 2-3 hours later stating purchasing the desk was a mistake. They emailed me stating they wouldn't send it out. Guess what, it was delivered yesterday! I'm not at all happy!
I don't trust them because a relative of mine delt with them before and had nothing but nightmares with Zulily.
You have to create an account to just even see what they have one the site. Hmm, very suspicious!
I don't trust them one bit!
Waited 7 weeks to get a clothing order. Sizes are WAY off, approximately 3 sizes off. Very poorly made from cheap material. The old saying, you get what you pay for. Done with Zulily. Never again!
I've ordered a lot of stuff over the last few months and here's what I think of zuilly: cool stuff - some gorgeous items that are on a great discount; some heavily discounted item that are of acceptable quality. Not cool stuff - tiny sizes, too much polyester, shipping takes FOREVER - so if you order something for summer it makes to your house by fall. I've learned to look at the item very carefully and order 1 to 2 sizes larger than I wear and no poly!
I ordered two poorly made, ill-fitting garments from Zulilly. After waiting 4 days to hear from customer service via email, I called this morning. BEWARE-only store credits are given. I've purchased better clothing on the street in NYC than what they have to offer. Go to Overstock, Wayfair, Amazon. All of these have better customer service.
Now guys my second parcel came... same old story. Clothes made in china some of them ill fitting. Small sizes eg age 12 would probably fit an 8 year old. Overall disappointment in this site. Clothes look better in the photos if im honest... which i am... dont bother with this site. Only reason i ordered was the outlet sale, otherwise keep your hard earned cash. You have been advised by an honest person here. Avoid this site... otherwise youll be having less money in your purse
Well, I'll start off saying that I used to LOVE zulily. Ordered toys and clothes for my 2 year old there constantly! Was never disappointed. But lately, the orders have been taking FOREVER to ship. I ordered something on May 19th for Father's Day. It's June 7th now, Fathers Day is in a week and a half and my order still hasn't shipped. The last package I received had 2 items missing. I called customer service and they refunded me the money. One of the items I did actually receive looked NOTHING like the picture. Overall, I'm beginning to become less and less thrilled with this site. :( This site is a HIT or MISS. Most of the items I've received I've been happy with.
Ordered my daughter some sandals and dresses not only did it take 4 weeks to ship out they sent it TO THE WRONG ADDRESS! They basically told me the shoes were out of stock and I would have to wait another 3 weeks to get my total refund. Oh and I would have to call and remind them to give me my refund. I am so done with zulily!
I have seen the ads for Zulily for YEARS and finally thought I'd give it a try! I'm a big girl so the clothes on the site were so much prettier than the horrible things you find in stores. After picking out several pieces I got cold feet... and with good reason! After deciding to do a "test" order first I found a cute ring that was inexpensive. I chose the size and qty (1) and proceeded to checkout where to my surprise there were "2" items in my cart. I checked and sure enough there were 2 instead of 1 rings ordered! I corrected the qty and hit update and the qty in the cart was 1. Ok I thought, just a glitch. But to my horror after entering my shipping info the qty was back at 2! Luckily I never entered my credit card info! I quickly deleted info I had entered and exited the site! I was SOOO excited to finally find nice things at great prices but as the saying goes if it sounds too good to be true... you know the rest. I'm disappointed but, better safe...
Who sets up sales with "Just 1 left," accepts your order, takes four weeks to give you a status update, and then says "We may not be able to fill your order after all!" Or, "It was delayed from the vendor" or better yet, "Your item didn't make it onto the truck, sorry, you will have to re-order," and then another four weeks goes by? If it didn't make it onto the truck, put it on the truck and freaking ship it to me. In 2016, who takes four weeks to ship ANYTHING and still survive?
It quality is bad... and no return policy... tells u a lot about satisfaction... u get stuck with bad quality stuff (even dyson they sell are fixed NOT NEW) and they get paid full amount! SCAM!
Zulily says they want you to be happy with your purchase, and if you aren't they will make it right. I have to say it is true... I order from them quite often and I can say I'm happy with my purchases. I did receive an item that was defective and contacted them immediately... well they took care of it immediately. Great customer service! Considering the trend I see with how businesses treat their customers now a days... it's a breath of fresh air to see a company actually stand by their customers satisfaction. Thanks Zulily
I have only ordered once from this website, based on my experience first of all shipping takes FOREVER. So if you are ordering for a special occasion order WELL in advance. The quality was good no complaints. Clothing items did run small I ordered for my oldest daughter in her correct size and it did not fit at all. However I have another daughter who is younger by a few years who it fit. So for me personally it wasn't a COMPLETE waste. Side note I won't order from here again.
Bad enough that you can't return items but then they cancel an order that you are counting on... buyer beware.
I have beenordering from Zulilly now for 2 years and have never had an issue with any of the clothing or shoes. They deliver has never been lost, nor delayed. My mistake a couple of times for ordering the wrong size but I just gifted those items to my sister. All and all I would give them 4 stars for quality, delivery on time.
This is the second time I ordered from zulily for my daughter and the package is lost. Although I put the correct address for shipping, it still get delivered to another location. Then they tell me to wait 10 days for a refund and that ridiculous. It was a birthday gift and now its missing. The only good thing, its nice things for cheap price.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Daily Deals Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members