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Zulily says they want you to be happy with your purchase, and if you aren't they will make it right. I have to say it is true... I order from them quite often and I can say I'm happy with my purchases. I did receive an item that was defective and contacted them immediately... well they took care of it immediately. Great customer service! Considering the trend I see with how businesses treat their customers now a days... it's a breath of fresh air to see a company actually stand by their customers satisfaction. Thanks Zulily
Zaful responded to my complaint and refunded some of the money I spent. I can keep all 4 dresses I received and roughly half of what I spent. I do appreciate that they worked with me to get this resolved. For this I am thankful...
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Dear Lucille T,
We cannot apologize enough for the inconvenience this has caused.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
Could you please provide the order number or the email address for the order so that we look into your problem and then give you a satisfactory solution?
We look forward hearing from you.
Best regards,
Zaful Customer Service