I ordered some goods for my partner and got an email from sitejabber asking how Zolucky did. I waited the more than 48 hours to make sure the product was delivered. It never was. I reached out to Zolucky, as told to do through sitejabber and after another week no response from Zolucky. My suggestion is to be very careful with ordering through this company, it may be legitimate, but as a business they do not perform to any standard at all.
Of the four things I ordered, the first two came in about six weeks, and we're quite obviously not what was pictured. One of the sweaters had been cut, and itchy cheap lace hot glued around the collar. The fabric is stiff and scratchy and stretched out in bottom. I had to contact them to see where the other two items were, and were told they would rush the factory to make them. Not even made yet! Since the first two were poor quality and not what I thought I ordered, I asked for a refund. She stopped responding, and I had to start again. Don't believe the four star ratings. They must be fake.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
We are deeply sorry that you are not satisfied with our product and service. What we have been trying to do is to make you have a good experience of shopping.
All purchases (except Final sale/Clearance item(s), swimwear, underwear, panties and accessories) can be returned within 30 days after you have received the last package of your order.
You can submit your return request in this page: https://noracora.com/order-query
How to Make Your Return
①Click the "Tracking Order" feature at the bottom menu of our home page.
②Enter your Email Address and Order Number.
③There is a "Return" button in the specific order.
You need to click it to submit the return request and you will get authorization and a return instruction within 48 hours.
Recently purchased two dresses for holiday the material not what was expected in description. All i got was cheap cotton looking clothe and when i tried to return they said clothe come from China which would cost me more to return one dress and if I kept it they would refund me 15% which felt like extortion. Either you return it and pay out of pocket highly to return dress, or you keep it, and we return practically nothing to you for the unwanted item
I really had to have these shoes, only worn them 2 times. Had in my closet on a rack. I was in shock when I seen a reddish color on the white part. I'm so disappointed and angry. These can't be worn. Don't buy these particular style of loafers.
The tremendous variety of designs is what sticks to my head. This online boutique has so many choices in clothing and accessories that it was amazing to be able to find exactly what you were looking for. Delivery was quick and smooth
I love 3 of the dresses I bought, however, 1 dress and a top are way too big. You have to be very careful to check the material they're made of and how the model is wearing the item. I. e., picture showed model with a short sleeve t-shirt but she had just scrunched up the sleeves--it was really a long-sleeve t-shirt! And lots of times, the model tucks in the front of the shirt, so it looks like it has an interesting hem cut instead of just straight across!
Was a little confused with sizing and which promo code to use--there were so many!
Easy to use website. I love the variety of clothes with fabulous quality and beautiful accessories, delivery is fast even in pandemic. Less than a third the cost of other sites, I have already recommended this store to many of my friends.
It is always such a pleasant experience to order clothes on this website, I literally check every week to see that there are newcomers. It really saved me, less hassle than going to a physical store for me. Add more bridesmaids dresses!
Very happy and satisfied. Very good material for my new blouse, I had no problem with the sizes, even considering that they were not clothes for me, but for my sister as a gift. What you have to do is be guided by the indications of measurements according to size. And meter in hand, choose the right size, the design is very beautiful. Remarkably, the day arrived that indicated that it would arrive. A success without a doubt, it is already a reference store.
I ordered 10 items from this company. 7 were received even though they state they sent 8. After 6 email exchanges with customer service, they never took care of the one item ($15 top) or would admit to the mistake. Instead of good customer service, they lost a customer fir life. I'm hoping I receive the last 2 items. It's been over 6 weeks already.
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-12-02 & 2020-12-17& 2020-12-23 hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I had some confusion with my order, but customer service was friendly, fast, and a comfortable process. Shipping was also surprisingly fast. I'm a high-quality snob so I hate shopping online because you never know what you're going to get. However, my dress did not disappoint. I recommend this online boutique to anyone.
My last order came at the right time, they went out of their way to get my size, which is why I am thankful and bought again today. It is still very early to receive my new dress, so I will give you an updated review of this latest order once it arrives.
The clothes in this online boutique are of good quality, exactly as on the website, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order at my house the shipping took longer than expected, because I live a bit far away, but it is worth it.
The website was easy to navigate however the shipping time took well over a month. The clothing looks nothing like what you see in the pictures and the material is terrible. It says cotton but its some weird polyester material that is very ill fitting. The clothes were also extremely oversized and thin.
Ordered clothes that looked like each had taken 45 seconds to assemble: fabric bulging out from seams; the tail end of a zipper left hanging down inside a garment, rough edges of fabric sticking out from a collar. Despite the advertised "easy returns" it's only once you ask for a refund that you learn you'll have to pay to send merchandise back TO CHINA. In order to get your money back. In the event you don't want to do that, the happy Zolucky staff offers to refund 15% of your order's purchase price. Total Scam.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
A little confusing with "chance" at free & 10% discount. Last purchase resulted in return dispute. Blouse arrived with sleeves too long. Stitching is incomplete and material is cheap. Blouse is fragile and made to snag or just fall apart with every wearing. She is making do as Seller requires that returns be made to China!
Just saw the ad and pretty sandals are so hard to find. (so many of them are very masculine). May need to return these due to size.
I ordered 10 items five of which were so small that I couldn't even get them on they were stated as an extra large and then other items look like they were XXX so I wanted to return them they would not give me the address in China they said well how about we give you a 15% cash credit to your next order and you can go have the items tailored. I requested a return receipt to send it back waited never got anything asked again they said your pastor 7 days you can't return your items. So I spent $142 and out of the items I can't wear five of them. If you do decide to order from these people make sure you go up a size because everything is small extra large is more like a medium. I won't waste my time with this company ever again.
Sorry for any inconvenience caused and any misunderstanding.
Upon checking, we have replied your return request and have been waiting for your response since 2021-08-11. Did you find any statement in the email rejecting your return? Your return window is not closed yet. If you still want to return, you can email us for a return label.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I bought a size M long sleeve dress online here, but I could still buy a larger number because the shape is small! Product quality is good and warm inside! Like the product, it is not necessary for me to have this seam in the middle, but most of all I am happy with my purchase.
Like the designs and color palettes. Prices are great. However, the sizing is all over the place. It's not consistent. Size 38 shoes too small. Medium top too small. Large top really big. And they don't do exchanges. And customers have to return items to China when the company has a west coast address. I just don't like how they do business. I'm stuck with two tops that don't fit and will cost me a lot to return and then reorder. It's not working for me. I love the styles but won't reorder.
Sorry for the inconvenience. Any feedback from you will help improve our service. We will transfer the question to the related department and will try our best to offer better customer shopping experience.
Love the colorful fabrics and jewelry. Site was easy to navigate.
This company doesn't deliver what it posts on its site. I ordered 2 items that had an IVKO label in the ad. There should be a law that prevents displaying one thing and sending something quite different. I ordered 4 other items also. All are very cheap knock- offs and are very poorly copied at that. The items must be returned to China and it is not an easy go. Very disappointing!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Overview
Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.
Instant Feedback
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-11-18, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!