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Zolucky

How would you rate Zolucky?
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Pennsylvania
1 review
0 helpful votes
Follow Nancy D.
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I emailed a few times with no resolve. Every time I inquire they give me the same tracking #'s that has not updated since March 30th. I placed an almost $200.00 order with them.

Starting to think this is a scam! I asked at what point are my packages considered lost in transit and give me a refund? They will not refund me while the packages are in transit... what if they never show up as it has been almost 4 weeks. They offered me a $5.00 coupon as being a valued customer, seriously? Like I would ever order from them again!

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment.
All the parcels were shipped. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.

Virginia
1 review
0 helpful votes
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Terrible company and terrible products
January 3, 2023

God knows which country this company is located.
I have to pay my own shipping and handling which will be close to paid for products I've ordered.
And cannot return the final sale items.
The products are cheapest ones I've ever seen.
From the picture, they were so cute but it's not.
Terrible products

Date of experience: December 4, 2022
Miss W. Zolucky Rep
over a year old

Thank you for your feedback. As the price of the final sale items is the lowest price, they are not eligible for any promotion or free shipping for now.
Your feedback is very important to us. We`ll forward your sincere feedback to the relevant departments and maybe will change the rule someday.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!
Stay safe and have a good day!

Ohio
1 review
0 helpful votes
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Interesting
October 24, 2020

This online clothing store is very interesting. I appreciate the time and love they put into creating my dresses. They are efficient and use their creative ingenuity to carefully select designs and prints.

Date of experience: October 23, 2020
France
1 review
0 helpful votes
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Everything perfect
October 21, 2020

Website with easy to navigate interface with promotional clothing on display. Wide range of designs and fashion accessories always in stock. Quick and easy delivery, I definitely like this online boutique a lot.

Date of experience: October 20, 2020
Pennsylvania
1 review
1 helpful vote
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A total scam
January 14, 2021

The products are not as pictured! They use poor quality fabrics and designs. They refuse to accept returns or give a refund. They have no address that is returnable! I wrote 3 times corresponding and filled out their "fake: return forms with pictures only to be told that the only thing they would do is refund me 15%! This site is a total scam! Stay away!

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 15, 2020
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Indiana
1 review
0 helpful votes
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Unusual experience
September 19, 2022
Updated review

Most of it was very easy. It took a long time to receive order. Clothes were not the same as they looked on line. Quality was definitely less. I hated that you could not speak to a customer service representative. This made everything take longer to resolve any questions that came up about order.

Date of experience: September 19, 2022

Shoping Experience
August 20, 2022
Previous review

Most of it was very easy.

Date of experience: August 20, 2022
New York
1 review
0 helpful votes
Follow Mary O.
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None of my items matched the picture and/or description on the website. Things said suede and embroidered and they were neither suede nor embroidered, instead they were blurry images, and super cheap material, the suede item looked like a paper bag. Further, I received items that had holes in them, and were broken, customer service has been impossible to deal with stating it is not their problem, they offer a percentage back, but not worth it. Sending items back costs more than the items themselves. My next step is to report them to the better business bureau as this site is fraud. I was charged for items never sent. This has been a nightmare. Lastly, they now have a new name NoraCora, so beware of them too!

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

GB
1 review
0 helpful votes
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Perfect custom service!
October 17, 2020

Awesome online clothing shopping destination I have bought several times here. Always easy and delivered on time. The customer service team is extremely friendly and helpful. I will definitely recommend it to my friends and will buy again!

Date of experience: October 17, 2020
Australia
1 review
17 helpful votes
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Very easy
December 8, 2020

I have made several purchases of clothes in this online clothing store. The online process was very easy to do! I have ordered several blouses and a sweater, I was very happy with all! Customer service handled my questions in a timely manner via email, even when I asked for too small an order, they responded quickly and helped me get the correct size. I like to track shipments, you know exactly when they will arrive!

Date of experience: December 7, 2020
Virginia
1 review
0 helpful votes
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Attractive Ladies Wear
December 11, 2021
Updated review

I love all the pretty tops I've purchased. However, sizes are not uniform. It's difficult to judge what size I might need from one item to the next. I've been ordering a size larger than usual, but then I ordered a sweatshirt type of top, and it was too small. But the merchandise itself is really nice.

Date of experience: December 11, 2021

Free Shipping
December 11, 2021
Previous review

Your free shipping rules and limits are way too high

Date of experience: November 11, 2021
Florida
1 review
0 helpful votes
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Valentine's Day is just around the corner and your user friendly website is equipped with alluring women's clothing that arouses a man's senses. I didn't hesitate placing an order that should please my wife as much as I.

Date of experience: January 19, 2022

Excellent website
December 1, 2021
Previous review

Enjoyed browsing through your website. Did place a small order but thought the shipping charges and delivery time did hamper my experience somewhat.

Date of experience: December 1, 2021
New York
1 review
0 helpful votes
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Zolucky was new to me.
September 23, 2021

Bought two items for a Birthday gift and to see how the products compare. The tops were very nice; quality appeared excellent; reasonable delivery time and worth the wait.
However, one was, though as described, ran smaller than desired so it was happily re-gifted and well received. Very happy with the second item, size, quality, and appearance.

Date of experience: September 23, 2021
Connecticut
1 review
0 helpful votes
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The quality of the clothes is one dollar value, if that much. The items do not match the picture or description of what was sold. The sizes are off too. Cheaply made poorly printed fabric. Very disappointed. 1 start is a great rating for the items I received. I will donate everything since it is not wearable. Just wonder about all these positive reviews. I assume they come from the people that the company paid for.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 15, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
To solve the issue, we have sent the info to you. Pls check and reply us asap.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!

GB
1 review
0 helpful votes
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These shirts were for my daughter, she loves them, she finds them comfortable and beautifully styled, she has trouble getting the sizes she needs elsewhere, we will deal with this website again. Great service, price ect. Thank you!

Date of experience: September 14, 2021
Arizona
1 review
2 helpful votes
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I don't know where all the positive reviews come from, but their products took over a month to be received and looked absolutely nothing like pictured. The pictures showed nice cottony materials and in reality looked like vinyl tablecloths and the colors were off. For the price, I didn't have really high expectations, but this is unacceptable! Bait & Switch to the extreme!

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 22, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.
Any feedback from you will help improve our service. We will try our best to offer better customer shopping experience.
We have sent you info to solve the issue, Kindly pls check and chat or email us via service@zolucky.com. We will solve the issue for you. Have a nice day!

Kansas
1 review
0 helpful votes
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WARNING!
May 10, 2023

Do NOT shop from this company! I wish I had known beforehand to read the reviews before I made a purchase. Once receiving the merchandise, they don't look as advertised! When you try to return, you get an email requesting you to keep the merchandise and they will give you 15% of the total back! I refused that crazy offer, which would've only given me $9.59 of my $64.00 total.

To make matters worse, they have the audacity to send you a Return Shipping Label that ships all the way to CHINA!

These people need to be STOPPED!

Date of experience: April 10, 2023
Miss W. Zolucky Rep
over a year old

Dear Customer,

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.

Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.

Actually.We have made returns easy for our US customers with a dedicated return center that is designed to facilitate the process. If you still wish to initiate a return, please contact us at service@zolucky.com, and we will provide you with our US return address.

Best regard,
ZOLUCKY

New York
1 review
0 helpful votes
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I sincerely appreciate your website where I have bought most of my clothes, the best advice is that if you buy something like a tight dress or a shirt with straight bands, it is better to order a larger size, so that everything is more fluid or can be fixed.

Date of experience: February 11, 2021
Germany
1 review
0 helpful votes
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Before ordering, I had never heard of this online boutique. I was talking about the opportunity to buy, but to my surprise, it was totally amazing. Fast service great shipping. The sweater is of high quality and I will ask again without a doubt. Thanks for that great first experience

Date of experience: November 9, 2020
California
1 review
26 helpful votes
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Great Experience!
October 9, 2020

Always a great experience! I love shopping with this website. I haven't had a problem and the clothes are always so cute and very affordable. I can understand why many of the other reviewers are upset about the returns because I was a bit discouraged at first when I read that, but decided to take a chance and don't regret it once! You just have to decide if it is the right size for you before buying :)

Date of experience: October 9, 2020
GB
1 review
9 helpful votes
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Very good material for my new blouse, I had no problem with the sizes, even considering that they were not clothes for me, but for my sister as a gift. What you have to do is be guided by the indications of measurements according to size. And meter in hand, choose the right size, the design is very beautiful. Remarkably, the day arrived that indicated that it would arrive. A success without a doubt, it is already a reference store.

Date of experience: February 22, 2021

Overview

Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.

service
1,327
value
518
shipping
518
returns
299
quality
3,102
This company responds to reviews on average within 0 days

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105,796 reviews
+327