I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.

For now, we don`t offer phone service. If you`re not satisfied with our products, you can email at service@zolucky.com to process your return request. You can also submit return request in your "tracking order" page.

You won't be receiving any refunds from this company. Their excuse is they are located in China and cannot take returns. Sadly whatever you spent is gone and you have likely received some poorly made knock offs that smell like formaldehyde. That is what happened to me. They are a bait and switch catfish company out of China, stealing peoples money and they get away with it. No regulations in China, just basic greed and poorly made knock offs.