Here’s what consumers have asked with answers from Zolucky staff and previous consumers.
I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
This company is nothing but a scam... seriously... don't waste your time or money on them.
Beware, the company posts their own "customer satisfaction" reviews that are 100% bogus. If you really shop here you will not receive anything that looks like the photos. Its 100% knock off items made in a sweat shop that they slap their own "Misslook" tags onto. 100% dissatisfaction will be what you receive. The package has a return address marked on for a shopping department in San Francisco, CA. The UPS tracker was Honolulu, HI. There must be a middle man between China & USA. This company is BOGUS. Spend money here and you are flushing it down the toilet. Run, run away as fast as you can!
Your order is still in transit. You can track your order here https :// zolucky. Com/information/Shipping%20%26%20Delivery. If you are unable to check the status of your parcel, you can contact us (service@zolucky.com) and we will get back to you soon.