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Kristina C.

Contributor Level

Total Points
121

1 Review by Kristina

  • Zolucky

1/19/21

I have ordered 11 items in the same order from then on November 5th, 2020. It is 12/20/20 and I have only received 4 of them. Some have been sitting in Md.(per tracking), for 3 weeks. The BIGGEST issue is what I received is NOTHING like what is pictured! A beautiful embroidery pictured sweater came as a cheap, thin polyester SHIRT. And truly was hideous(see picture below). Another had different coloring, one was a sweatshirt vs. a sweater and the 4th sweater again, was a sweater, but was NOT what was pictured. NOTE: You must reach out to them to return it within 15 days(and they keep sending you emails to ask why you are returning it) and PAY return shipping to CHINA. OR... they have offered a 15% cash refund if you do not want to return it. Beware... the items look amazing on-line, but when they come, they look very different. I'm not sure how they legally do this. I think the positive reviews are false. I tried to do a review on the website, and it wouldn't take it! Images are included below. HOwever, what I'm noticing, is there must be a special printing process as the shirt I received, in my picture, LOOKS like it has detailed stitching, but in person you can not see this at all. Something seems very shady. Good Luck.

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Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

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Jerry L. reviewed Zolucky
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I thought i would have free shipping over $99.00 but i did not get that