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Zolucky

How would you rate Zolucky?
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California
1 review
18 helpful votes
Follow Adelia O.
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Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.

Date of experience: June 1, 2021
Montana
1 review
0 helpful votes
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Zolucky attitude
August 20, 2021
Updated review

Took time to decide and tried to fit buying in between other activities. My e-mail exploded with requests to finish shopping. Even wrote a note saying in essence I'll get it done. Everything was polite but a little pushy.

Date of experience: August 20, 2021

Rushed
July 12, 2021
Previous review

Took time to decide and tried to fit buying in between other activities. My e-mail exploded with requests to finish shopping. Even wrote a note saying in essence I'll get it done. Everything was polite but a little pushy.

Date of experience: July 12, 2021
GB
1 review
0 helpful votes
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Great online store with great selection of clothing, reasonable prices, free shipping for orders over a certain amount, I don't remember how much. Highly recommended, can't wait for my package to arrive, I look forward to it next week

Date of experience: November 14, 2020
Georgia
1 review
0 helpful votes
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The dresses and blouses in this online boutique are of good quality, exactly as on the website, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order at my house, the shipping took longer than expected, because I live a bit far away, but it is worth it.

Date of experience: February 26, 2021
Virginia
1 review
4 helpful votes
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I have commissioned a lot from this website during the year and am very satisfied. If you pay attention to size and customer reviews, it is easier to buy and get what fits. The quality is excellent for the price. The Style Gallery is also a fun way to shop because you can see how it looks on different people. Returns are easy, especially through PayPal! Customer service is also helpful if you need it, you usually get a response within a few hours. At first I was hesitant, but after the first couple of orders, now I do.

Date of experience: January 21, 2021
Utah
1 review
0 helpful votes
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What you actually get is a very cheap, flimsy, and poorly sewn item. Return costs and fees are up to the customer. I returned my purchase as directed on a $100.87 order (dresses.)The return cost was $44.75 for 2 pounds 5 ounces. It was two months and several emails before my original purchase was refunded.

Date of experience: November 30, 2022
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Did you return the package? Could you tell us your order number and the return tracking number? The number HBllE00775558 you provided is not correct, please double-check.

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!

New Jersey
1 review
0 helpful votes
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The sizes run super small. The company is in China. They don't tell you that. When everything runs too small you should know in advance YOU have to pay to Ship it to China including customs costs. Also, your credit card gets charged foreign fees. They don't tell you that either. My order was split up into three shipments. Once I realized how small everything ran, I cancelled future pending orders. They returned half the price. I told them don't ship the rest. They shipped it anyway. Of course it did not fit. They definition of NAVY is really grey. The materials are really cheap and poorly made. Buy American or at least a company you can return to in your own country. Be forewarned they are made based on Asian body sizes not American. Their medium is a small in the USA. Poor customer service. Don't waste your money you will be disappointed.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 8, 2021
Jules R. Zolucky Rep
over a year old

Sorry that you are not satisfied with the item(s). ​
We recommend you use “Size Chart“ to better determine your ideal size, because sizing varies between our items. As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.
We'll forward your sincere feedback to relevant departments.

We'll keep improving our products, delivery and service.
Any problems, you can email service@zolucky.com or chat with us online for further help.

Have a good day!

Nevada
1 review
0 helpful votes
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1st time buyers make sure you read everything
October 27, 2022
Updated review

Everything looks so cute and there are many cute items. However, the pics do appear better in quality. The item are pretty cheaply made. I have never had to pay for return shipping and did not think that far ahead as I ordered of course with the intention of them fitting.

Date of experience: October 27, 2022

CUTE STUFF
September 24, 2022
Previous review

LIKE THE SELECTION

Date of experience: September 24, 2022
Austria
1 review
0 helpful votes
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Good quality
December 8, 2020

My new Pants are like the photos on this website: Good quality, with double and wide band at the waist that in turn contains an elastic that does not seem to bother. For young or modern women of any age, very cheerful and modern, and fabric thick enough not to pierce.

Date of experience: December 7, 2020
California
1 review
0 helpful votes
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Where is my order?!?!?
March 25, 2023

Ordering was simple. However, it has been nearly 5 weeks since I placed my order, and I have not heard one word about when — or even IF — I will receive it. I keep getting requests and surveys for comments on my level of satisfaction, but I am definitely not satisfied at this point in the process.

Date of experience: March 25, 2023
Indiana
1 review
3 helpful votes
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Not only did it take weeks to get my order (bought in November 2020), but due to their 15-day return policy they refused to take back a Christmas present for my wife which was a sweater that did not fit. Antiquated return policies and poor customer service make for bad business. I will never purchase from Zolucky again.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 7, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.

Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

New York
1 review
0 helpful votes
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Very cute
September 11, 2020

I bought for the first time in this cute online boutique! Buy 2 very cute sweaters, one white and one pink with a very chic printed message! Shipping is normal these days, and both are fresh, I love how they look on me! I definitely recommend them!

Date of experience: September 11, 2020
California
1 review
0 helpful votes
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Dissatisfied
May 22, 2022
Updated review

Their return system stinks and they end up offering you a small amount for your return I don't understand this way of doing business I am a senior citizen on a budget - trying to get what is due me anyway - won't be on this site again thanks!

Date of experience: April 22, 2022
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

You can contact the customer service to get a return label and return for a full refund.

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Great prices
March 22, 2022
Previous review

I love steinmart and miss our local store please come back to Temecula

Date of experience: March 22, 2022
Germany
1 review
0 helpful votes
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I bought my new dress here. I wore this dress to work and turned a lot more heads than I expected. It's so flattering! I'm 5'6 "and I weigh 132 pounds. I ordered a small one and it fits me like a glove. The material has a bit of stretch, so size wise it would be a bit forgiving. The cut of this dress hides the bag from Good mommy tummy. Felt a bit strange wearing something so retro as it is not my typical fashion style. But I am very happy with it and I know I will use it a lot. Delivery was fast and flawless. Customer service was great. Magnificent!

Date of experience: November 9, 2020
Austria
1 review
0 helpful votes
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Excellent!
November 30, 2020

Personally, it is difficult for me to shop at a physical store and find items that fit my body type and style, but this website has it all to my liking. I love their fashion sense and great low prices, but check the size chart before ordering.

Date of experience: November 30, 2020
Texas
1 review
1 helpful vote
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I have tried a large number of shopping websites, however this one was exceptional among other encounters I have had. Many clothes, High quality and many styles, Also, the lowest costs. Really suggested, I have requested some tops for myself and my sister. Thank you very much.

Date of experience: March 8, 2021
North Carolina
1 review
0 helpful votes
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I bought online and was confused on the status of the shipment as my package reached the delivery time of 10-20 business days. They were very professional in their explanation and provided spectacular customer service. I will buy more dresses here again, keep up the great work!

Date of experience: February 1, 2021
Utah
1 review
0 helpful votes
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I only buy the perfect dresses in this online boutique, it is what I was looking for a fitted dress and a long one. The shipment comes very well packed and adapts perfectly to my body. At the moment I have washed one of the dresses and it has no color loss, although I recommend not washing it with hot water. They are comfortable and pleasant to the touch. It would be nice if there were more fun colors.

Date of experience: December 19, 2020
GB
1 review
1 helpful vote
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I previously wrote a review because I was disappointed that my order did not arrive. They arrived today and I am very happy, the quality is great and they fit very well. The online customer service was also very helpful. A recommendation would be to make sure that the clothes are delivered on time, since this generates dissatisfied customers, but I understand that due to the pandemic it may take much longer than expected!

Date of experience: August 13, 2021
Colorado
3 reviews
0 helpful votes
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Easy order process, but cheap, low quality product
November 25, 2022

The site was easy to navigate, no glitches, product arrived on time and great price - but very poor quality. You get what you pay for. The site advertises their apparel with nice eye catching promotion, but it's cheap and shabby looking when you get it. My mom wanted a pair of shoes from this site. I was wary. You will be very disappointed. And even though the company gets back to you promptly, and you can return items, you really won't. It has to be shipped back to China, make it through customs and actually costs more than what you paid. They will refund you 15%, and promptly, but it's a waste of time and money.

Date of experience: November 25, 2022

Overview

Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.

service
1,327
value
518
shipping
518
returns
299
quality
3,102
This company responds to reviews on average within 0 days

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105,796 reviews
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