Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.
Took time to decide and tried to fit buying in between other activities. My e-mail exploded with requests to finish shopping. Even wrote a note saying in essence I'll get it done. Everything was polite but a little pushy.
Took time to decide and tried to fit buying in between other activities. My e-mail exploded with requests to finish shopping. Even wrote a note saying in essence I'll get it done. Everything was polite but a little pushy.
Great online store with great selection of clothing, reasonable prices, free shipping for orders over a certain amount, I don't remember how much. Highly recommended, can't wait for my package to arrive, I look forward to it next week
The dresses and blouses in this online boutique are of good quality, exactly as on the website, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order at my house, the shipping took longer than expected, because I live a bit far away, but it is worth it.
I have commissioned a lot from this website during the year and am very satisfied. If you pay attention to size and customer reviews, it is easier to buy and get what fits. The quality is excellent for the price. The Style Gallery is also a fun way to shop because you can see how it looks on different people. Returns are easy, especially through PayPal! Customer service is also helpful if you need it, you usually get a response within a few hours. At first I was hesitant, but after the first couple of orders, now I do.
What you actually get is a very cheap, flimsy, and poorly sewn item. Return costs and fees are up to the customer. I returned my purchase as directed on a $100.87 order (dresses.)The return cost was $44.75 for 2 pounds 5 ounces. It was two months and several emails before my original purchase was refunded.
The sizes run super small. The company is in China. They don't tell you that. When everything runs too small you should know in advance YOU have to pay to Ship it to China including customs costs. Also, your credit card gets charged foreign fees. They don't tell you that either. My order was split up into three shipments. Once I realized how small everything ran, I cancelled future pending orders. They returned half the price. I told them don't ship the rest. They shipped it anyway. Of course it did not fit. They definition of NAVY is really grey. The materials are really cheap and poorly made. Buy American or at least a company you can return to in your own country. Be forewarned they are made based on Asian body sizes not American. Their medium is a small in the USA. Poor customer service. Don't waste your money you will be disappointed.
Sorry that you are not satisfied with the item(s).
We recommend you use “Size Chart“ to better determine your ideal size, because sizing varies between our items. As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.
We'll forward your sincere feedback to relevant departments.
We'll keep improving our products, delivery and service.
Any problems, you can email service@zolucky.com or chat with us online for further help.
Have a good day!
Everything looks so cute and there are many cute items. However, the pics do appear better in quality. The item are pretty cheaply made. I have never had to pay for return shipping and did not think that far ahead as I ordered of course with the intention of them fitting.
My new Pants are like the photos on this website: Good quality, with double and wide band at the waist that in turn contains an elastic that does not seem to bother. For young or modern women of any age, very cheerful and modern, and fabric thick enough not to pierce.
Ordering was simple. However, it has been nearly 5 weeks since I placed my order, and I have not heard one word about when — or even IF — I will receive it. I keep getting requests and surveys for comments on my level of satisfaction, but I am definitely not satisfied at this point in the process.
Not only did it take weeks to get my order (bought in November 2020), but due to their 15-day return policy they refused to take back a Christmas present for my wife which was a sweater that did not fit. Antiquated return policies and poor customer service make for bad business. I will never purchase from Zolucky again.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I bought for the first time in this cute online boutique! Buy 2 very cute sweaters, one white and one pink with a very chic printed message! Shipping is normal these days, and both are fresh, I love how they look on me! I definitely recommend them!
Their return system stinks and they end up offering you a small amount for your return I don't understand this way of doing business I am a senior citizen on a budget - trying to get what is due me anyway - won't be on this site again thanks!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
You can contact the customer service to get a return label and return for a full refund.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I love steinmart and miss our local store please come back to Temecula
I bought my new dress here. I wore this dress to work and turned a lot more heads than I expected. It's so flattering! I'm 5'6 "and I weigh 132 pounds. I ordered a small one and it fits me like a glove. The material has a bit of stretch, so size wise it would be a bit forgiving. The cut of this dress hides the bag from Good mommy tummy. Felt a bit strange wearing something so retro as it is not my typical fashion style. But I am very happy with it and I know I will use it a lot. Delivery was fast and flawless. Customer service was great. Magnificent!
Personally, it is difficult for me to shop at a physical store and find items that fit my body type and style, but this website has it all to my liking. I love their fashion sense and great low prices, but check the size chart before ordering.
I have tried a large number of shopping websites, however this one was exceptional among other encounters I have had. Many clothes, High quality and many styles, Also, the lowest costs. Really suggested, I have requested some tops for myself and my sister. Thank you very much.
I bought online and was confused on the status of the shipment as my package reached the delivery time of 10-20 business days. They were very professional in their explanation and provided spectacular customer service. I will buy more dresses here again, keep up the great work!
I only buy the perfect dresses in this online boutique, it is what I was looking for a fitted dress and a long one. The shipment comes very well packed and adapts perfectly to my body. At the moment I have washed one of the dresses and it has no color loss, although I recommend not washing it with hot water. They are comfortable and pleasant to the touch. It would be nice if there were more fun colors.
I previously wrote a review because I was disappointed that my order did not arrive. They arrived today and I am very happy, the quality is great and they fit very well. The online customer service was also very helpful. A recommendation would be to make sure that the clothes are delivered on time, since this generates dissatisfied customers, but I understand that due to the pandemic it may take much longer than expected!
The site was easy to navigate, no glitches, product arrived on time and great price - but very poor quality. You get what you pay for. The site advertises their apparel with nice eye catching promotion, but it's cheap and shabby looking when you get it. My mom wanted a pair of shoes from this site. I was wary. You will be very disappointed. And even though the company gets back to you promptly, and you can return items, you really won't. It has to be shipped back to China, make it through customs and actually costs more than what you paid. They will refund you 15%, and promptly, but it's a waste of time and money.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Did you return the package? Could you tell us your order number and the return tracking number? The number HBllE00775558 you provided is not correct, please double-check.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!