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Zolucky

How would you rate Zolucky?
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Idaho
1 review
2 helpful votes
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Do not buy from this site
December 17, 2020

Clothing looks good in pictures and at first I thought all items were pretty cute, but material is screen printed on polyester nylon, not tee shirt material. Sweatshirt material was also screen printed to resemble sweatshirt and colors were awful, not even close to what was on Website. I ordered 3 tops and all were bad They offer returns but BEWARE you have to pay shipping to CHINA! Response from seller is slow. Sizing is way off one top to big the other really tight and I ordered all the same sizes.
I will never shop this site again.

+1
Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 17, 2020
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Alabama
1 review
0 helpful votes
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Some positive, some negative
August 20, 2022

Clothing products were usually as expected, but sometimes of poor quality fabrics and not representative of the photo in the ad. Extended wait times for all items. Many items shipped separately from same order, resulting in additional cost to me to pick up. Overall low prices for clothing that is stylish. Great site if you don't mind the occasional disappointment and are able to take that in stride and donate item to a charity.

Date of experience: August 20, 2022
New Jersey
1 review
0 helpful votes
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Worst possible site
July 6, 2022

I ordered several tops five, none fit and poor quality fabric. I put in for a refund and kept getting a run around. First time, told keep them and they offered 15% back but they didn't fit why would I do that, then I was offered 25%. They easily took my money, what a scam site. Never would I recommend.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 6, 2022
Miss W. Zolucky Rep
over a year old

Thank you for your feedback. Sorry to hear that the product does not meet your expectations.

We will forward your feedback and keep improving our products and services.

We have been paying attention to quality and return issue. We will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Greece
1 review
38 helpful votes
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Innovative
October 20, 2020

I bought a shirt for my sister to wear to graduation. We measure it and choose the size according to the size chart. I usually don't like to order clothes online because I prefer to try them on before buying, but they fit her perfectly and were of good quality. She is excited to use it. When I had a question, I received an answer that same day with all the information I needed. Would definitely buy here again!

Date of experience: October 20, 2020
Canada
1 review
0 helpful votes
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Efficient
December 18, 2020

This online clothing store is very professional. I appreciate the time and love that they put into creating my blouses. They are efficient and use their creative wits to carefully select designs and prints.

Date of experience: December 17, 2020
Tennessee
1 review
2 helpful votes
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Worst First Shopping Experience
October 14, 2021
Updated review

I wear a large so ordered large. Items were at least XXL. One was wrong color. Material was awful, one top looked like a tent. Won't be ordering again. Not sending back as not spending more money on this poor quality merchandise. Throwing away.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 14, 2021
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Great First Shopping Experience
August 15, 2021
Previous review

Like being able to see all the colors and ratings. I like to read what others feel about the products. I like the tops - as I like the longer length. Will see how the products are and hopefully will be ordering more.

Date of experience: August 15, 2021
Pennsylvania
1 review
0 helpful votes
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Received many compliments- love the pockets!
March 14, 2023

Nice to see that it was quick, safe and trustworthy!
I plan to order again-outstanding quality! The material is beautiful. You may get more orders from others…. Beautiful dresses for the over 55 group.

Date of experience: March 14, 2023
Florida
1 review
0 helpful votes
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.
June 13, 2021

Shopped threw many pages. Ordered product April 27 2021 $149.00. STILL NO PRODUCT. No reply from zolucky. No phone numbers to contact this company. Reading thru post - seem like could be scam. VERY unprofessional.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 14, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

Order status were sent by email 2 days ago. Kindky pls double check. You may need to double check your spam folder if you don't have it.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

Poland
1 review
1 helpful vote
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Recently, I was lucky enough to find this website to buy clothes online. I was going to ask some quick questions about sizing, but soon I had a lot more general questions, customer service responded with kindness and patience. Thank you very much, the order arrived on time and in perfect condition.

Date of experience: October 23, 2021
Illinois
1 review
9 helpful votes
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Beautiful selection
June 26, 2021
Updated review

The most artistic styles around. But the larger sizes do not take into account what makes a woman larger. No room for larger chests or bellies, need to be longer to account for the hike up from additional body mass. Ordered 3 tops. 2 were nice, a bit shorter than I hoped. The third felt like tissue paper. No wonder that shirt was not shown on a model, but draped flat.

Date of experience: June 26, 2021

Beautiful selection
May 25, 2021
Previous review

Not your standard Tshirt. Style with comfort.

Date of experience: May 25, 2021
Minnesota
1 review
0 helpful votes
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It was my first time ordering. Your product have good pictures and excellent descriptions. I hope I love them in person. I usually do not buy clothes online.In general the clothing items are poor quality fabrics.
I was disappointed as the descriptions were a little bit too vague.

Date of experience: January 20, 2022
Miss W. Zolucky Rep
over a year old

Sorry for any inconvenience caused.

Some customers may use email A to place the order while contact the customer service with email B and thus we could not locate the order.

Next time you may recall which email you used to place the order. In this case, eamil bjorn****n@gmail.com was associated.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Easy Peesy
December 3, 2021
Previous review

It was my first time ordering. Your product have good pictures and excellent descriptions. I hope I love them in person. I usually do not buy clothes online.

Date of experience: December 3, 2021
Colombia
1 review
1 helpful vote
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Which surprised me
February 5, 2022

Excellent. The team at this online boutique was fast and friendly from start to finish, the online shopping experience was very good, which surprised me. I would recommend them to anyone looking for clothes with a very beautiful embroidery design, whether it is for work, gifts or holidays.

Date of experience: January 6, 2022
Oregon
1 review
0 helpful votes
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The photo of the long dress on their web site was interesting enough for me to order one. It looked like made of light-weight denim and had an uneven hemline. Well, what I FINALLY received, looked nothing like the photo. It is made out of some heavier polyester fabric but don't know for sure as no label, no washing instructions, nothing. It looks and hangs on me like a big bag and the hem is straight. SO, I decided to return it but
that apparently is impossible. Their on-line procedures say to fill out form, and wait 48 hours for "authorization". Well, I have done this 3 times, waited each time, and gotten no response. What a rip off!
Note: I'm over 80 and don't know how to send photos and other proof but used my Citi Credit card.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 27, 2021
Jules R. Zolucky Rep
over a year old

Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.

New York
1 review
0 helpful votes
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Easy to use site
August 26, 2021

Like the fitting measurements scale you show for each size choice.
All far too big. But since you are in China I was advised it would be too expensive and take a long time to return. I should just take them in myself. And received around $15 refund.

Date of experience: August 26, 2021
Indiana
1 review
2 helpful votes
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Scam Customer Service...
December 15, 2020

I ordered nine (9) items...
It's been over a month and received two (2) packages, bringing five (5) of the items.
Two (2) shirts are the wring size.
A pair of socks do not match the color ordered.
And the purse resembles something from a Halloween costume: Very small and cheaply made.
I contacted customer support and was told they will try to do better on my next order.
Zolucky stated they could do any exchanges or returns on this order.
So, basically, you are stuck with what you receive, even if it is not what you ordered.
I would not order anything from this scam outfit!

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 15, 2020
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can. We tried to you contact you by message, but we didn`t hear anything back from you. We`re still waiting for your reply.

You can also email us regarding your request or complaint, we promise we`ll take good care of your request. We`ll try our best to improve your shopping experience.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a nice day!

Arizona
1 review
0 helpful votes
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Mamaree
June 24, 2022
Updated review

I liked the follow up but I think more filters would help. Also would like more info on fabric content some items gad it which was nice but not all. In our order the fabric was very nice quality but not what we expected and doesn't seem breathable as we normally need for our climate in this season and dry clean only was a surprise on one item which I gently washed anyway and seems mostly ok results. That's the four star not a five. Delivery is not lightning fast but they do send status updates

Date of experience: June 24, 2022

Mamaree
June 24, 2022
Previous review

I liked the follow up but I think more filters would help. Also would like more info on fabric content some items gad it which was nice but not all.

Date of experience: May 25, 2022
California
2 reviews
0 helpful votes
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Great selection, easy checkout
July 25, 2021

Some knitted items are amazing.
Some photos are misleading (could be my fault).
Several shirts, dresses were wrong sizes- Large was small, not even medium (dress), could not put it on. Nor sure of possible to return any item.

Date of experience: July 25, 2021
Maine
1 review
0 helpful votes
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I have ordered several things from this website and every single dress and blouse is incredibly poorly made. They also do not accept returns and after many back and forth emails they will refund 50% of what you paid.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 8, 2023
Miss W. Zolucky Rep
over a year old

Dear customer,

We apologize for any negative experience you may have had with our clothing items. We strive to provide high-quality products and excellent customer service. We are sorry our products and service didn't meet your expectations. We will continue to improve the quality of our products to meet the needs of users.

However, we are unable to investigate the issue further without more specific information. If you could please email us with your order number or any additional information regarding the items, we would be happy to assist you with the return process if applicable.

Regarding our return policy, please note that we accept returns for most items. However, certain clearance sales and special promotion items may not be eligible for return. Partial refunds may be our compensation for products that are not eligible for return. If there was a misunderstanding regarding our return policy in your case, we apologize for any inconvenience it may have caused.

Thank you for bringing this to our attention, our email address is service@zolucky.com and we look forward to hearing back from you soon with the necessary information to assist you further.

Best regards,
Jules
ZOLUCKY

Texas
1 review
0 helpful votes
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Site very slow and bulky
January 7, 2024
Updated review

OK. Just find the site very slow and too many repeat items. I totally despise the stupid iron on printing. I bought before and hoped you had dispensed with this awful "decoration". Probably much more mindful before shopping again

Date of experience: December 31, 2023

Site very slow and bulky
December 1, 2023
Previous review

OK. Just find the site very slow and too many repeat items

Date of experience: December 1, 2023
GB
1 review
0 helpful votes
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Nice top that was true to the image advertised on the website. Super affordable and pretty decent quality. I would recommend this to anyone looking for a cheaper alternative or on a tight budget but wants new trendy clothes.

Date of experience: January 16, 2021

Overview

Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.

service
1,327
value
518
shipping
518
returns
299
quality
3,102
This company responds to reviews on average within 0 days

Instant Feedback

105,796 reviews
+327