Long time waiting for pages to load. Mens section stinks.
Consider adding a 'note' page to send along with gifts.
Provide a place for 'billing' address and 'shipping' address.
Most decent places provide these things.
Edit 11/29/20: Will never do business here again.
Shipping is main reason but I am finding service is non-existent.
What they say and what they do is two different things.
Buyer Beware!
Fabric content is not sufficient; 'miniscule stretch' and 'polyester blend' is not enough. Please give full fabric content-- for instance you could say '64% cotton, 30% polyester, 6% lycra'. Also, be specific about your descriptions. Some captions read 'woven shirt', but then you say in the material content that it is 'jersey stretch'. This contradicts your first statement. Also, pictures should show front, back and sides of garment-- not just the front. Closer zoom options should be available - much closer up.
Didn't realize they were shipping from China. Waited a long time for delivery. Never got the whole shipment. Came in multiple shipments over months. Material was cheap. I should have known given the price. The sizes are not accurate - way too small. The earrings I ordered hurt my ears- they were not hypoallergenic. Can't wear them. When I tried to return everything, it was way too expensive to ship it back to China and they warned it could take a long time to get a refund if at all. They offered a 15% refund. I have a box full of clothes and jewelry I can't use. The worst clothes buying experience EVER!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I have now ordered two times from this site. The clothes looked cute online. The first order came weeks late and the quality of the items is terrible. I gave it one more try. I ordered items for valentines day two weeks ago. The items have not arrived. They have not even been shipped. I know they give bargain prices, but I guess the old adage, 'you get what you pay for' is true in this case. Never again.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Please spare at least 3 weeks for delivery. Thanks for your support.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Great online boutique for clothes! I can't believe how cheap it is! I fell in love with a lot of designs here, but now that I've been home so long without going out because of the pandemic, this site means that I can still buy the things I love.
It may take longer to receive orders, but the prices make it worth it. Also, ALWAYS read the reviews on the clothing you want to buy because the size may be wrong and the reviews from other buyers can help you make the right choice so you don't have to return anything. Finally, I had a package that remained as "processing" for the normal time that it usually is. I emailed them about it and they responded within a few hours and fixed things. Excellent online service!
I recently came back after trying a few different brands of clothing on the web for the past 12 months. Not only is their product better than ever, but their online service is 10/10. The lady I spoke to was very helpful and made the online shopping experience tenfold.
Excellent fashion clothing website. I loved my sweaters, I asked in several sizes to try, incredibly almost all of them fit me well, and I have a large bust. They are very friendly, I highly recommend them.
Exactly as on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order from another country the shipment has taken longer than I expected, but not so much.
The clothes in this online boutique are very good, they have very good service, everything is perfect from that clothing line since this website has dedicated itself every day in a better effort to improve its designs.
Some companies on the Internet vary the product or do not ship it. But this online boutique quickly solves problems, apart from the fact that all their clothes are great, especially the dresses... I love them all!
Catchy with the photos and nice-sounding fabrics, I was deeply disappointed with the products I received. One shirt was made of some rubbery fabric that could almost stand up on its own. Anything that looked like a woven product ended up being a print on polyester. So disappointed with the quality. Then, when I asked to return them, I found that I had to mail the items to China for about the price I paid for them. They offered a 15% consolation, but that did not equal my investment. Overall, totally disappointing!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The service at this online boutique is great, one of my shirts was a bit badly printed, which I didn't like. I sent his customer service team an email with photos explaining what had happened and he was quick to respond and offered to reorder my order at no additional charge. The new clothes arrived in just a few days and they look great. They definitely care about the customer and the quality of their products.
Lots of fun things to choose from, items not generally seen in stores.
I found some super cool leggings. I ordered 3 pair, shipped to 2 addresses. The gift (2 pair) were excellent. The one pair for me, was too large. Perhaps my mistake. I thought I ordered a small but a medium arrived. I love the design so tried to shrink them a bit and they are ok.
I bought a beautiful blouse and a belt for my sister in law for her birthday. She loved them both and I was very happy with the opportunity to buy something online on this website that I would not normally find in physical stores where I live. Excellent customer service and delivery.
The clothes are cute. This time I tried dresses and they didn't work for me. THEN I find out you have to pay for return shipping to China and for customs charges, which of course costs more than the dresses. To offer only 15% back is the worst customer service I have ever seen. If I don't get more back than that I will no longer be a customer. My friends who are customers won't buy here either.
Dear Customer,
We are sorry that you are not satisfied with our item(s) and return process.
Actually. If you do not want to accept the partial refund. For US customers, we have a dedicated return center to facilitate the process.
If you still wish to return your order, please contact us at service@zolucky.com. We will verify your request and promptly provide you with the relevant information regarding our US return address.
Best regard,
ZOLUCKY
My only complaint is that sometimes it took me back to the beginning or showed me things I had already seen on the website.
A girl in fashion heaven! I order a lot in this online boutique for small shoes and small sizes at a good price^^ being a size 4 person (and in shoes... * groan *) to find clothes that fit me can be very difficult without buying in the children's section! I love that it only takes little money to get free shipping! I've had a faulty pair of shoes before, but that's the only problem I've had and I forgot to return them so it was my fault!;; Overall it was a great experience.
I ordered an item on Dec 31. I received it on Jan 15. Quality was a cheap polyester and size was way off. I emailed immediately to get a return authorization and have received no response. I even tried going to their website and using customer service chat. A person responded to me and asked for my email in case our chat was lost. That was three hours ago and no response. I would not purchase from Zolucky again. Don't fall for the pictures... not the same when it arrives.
Thank you for your feedback.
Your feedback is very important to us.
We are sorry to keep you waiting on the chat or email for a long time. When there are too many customers asking questions, the customer service response will be a little slower, please understand.
In recent days, the volume of our customer service inquiries has increased dramatically, resulting in slow responses. We are really sorry about this.
Any problems, you can email service@zolucky.com for further help. You can also chat with us online.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
After our verification, this order has been refunded. Please reconfirm your account with the original payment method.
I ordered ten items had to send back one because it was way too big. I always have trouble with sizing no matter who I order from. They nine out of ten fit so that's pretty good. Nice packaging.easy refund.only they don't refund on sale items. Most everything is on sale. I am sure that is on purpose.
I have made many important purchases from this website throughout these months and I have never had a problem with my purchase. Great deals on clothes for much less. I will continue to search for clothes here! PS Thanks for saving me thousands of dollars!
Overview
Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.
Instant Feedback
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Women's Clothing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Our ordering steps are not very complicated, we will always think of ways to make online shopping at zolucky easier.
When you encounter problems when placing an order, please feel free to contact us. Any problems, you can email service@zolucky.com for further help. You can also chat with us online.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!