Z Gallerie

I am not usually the person who would leave a review but Maggy's extra ordinary customer service definitely made me do so! Maggy was indeed very helpful, knowledgeable and super polite. She really made the experience of shopping with Z gallerie very smooth and enjoyable.

They carry nice items and I've purchased many many times, however I can't get past the ridiculous shipping fees. For several pillows and some random decor items they want $99 for shipping. If you order an entire sofa and bedroom set it's only $100 more. How can small soft items be nearly as much as an entire furniture set. It's really unfair. I also hate their inaccurate shipping time frames, I ordered a coffee table in November and it's February without it being delivered still. It estimated 6-9 weeks. Their customer service won't do anything and your only choice is not buy the items or keep waiting and paying insane shipping fees. I do however appreciate their loyalty program that gives you credit back for future purchases but I'd definitely buy a lot more with free shipping.

I do not recommend purchasing from this store. The furniture is not only expensive but also of poor quality. I waited months for my sofa to arrive, and within just three weeks of minimal use, it's already making noises. I regret not reading reviews beforehand and won't be shopping here again. Despite a low 1.5-star rating, it seems the company has not taken steps to improve its products or customer experience.

Ordered a dining table a month ago. I followed up today because after receiving an email advising that the table was being shipped and the delivery company would contact me I still had not been contacted by anyone. Just found out it was delivered to an address in ANOTHER STATE. No communication to let me know what had happened. Only found out because I called. They very high delivery cost is apparently not worth the money. Have never had a problem ordering from other stores or on line companies that deliver for free or at a much reasonable fee. Hope the table eventually arrives and in good shape.

I ordered some decor on June 13th and it still hasn't arrived or shipped. Well, I don't know if it has shipped because when I go to track my order there is no information presented anymore but I have not received an email confirming shipping. They have already charged my card so I will be requesting a refund if the order doesn't come in the next 2 weeks. The original time estimate was 4-6 weeks and it's been well over 6 weeks now without even shipping.

I like their products but their service and shipping times are terrible.

I ordered a dinning room table with a warranty and white glove delivery service. Unfortunately, after the delivery guys brought the table up (high rise), unpacked it, assembled it, we discovered it was defective. The delivery guys advised me on my options and said they would wait as I called Z gallerie for assistance. I became quite frustrated because I was transfered to 3 people, hung up on, and transfered more. Finally, I reached the home delivery agent Fernando H. Who was extremely helpful. He was honest, clear, and quick because I was late for a meeting having waited nearly 40 minutes trying to get through customer service. Fernando knew exactly how to handle the problem and continued the communication over email for several weeks after the return to ensure I was fully refunded.

Customer service team is well trained, but the workflow to get answers is not efficient. I am constantly being told to wait 1-2 days for an update. I ordered a sofa on April 9 and it is the end of June and I still have not received it. They only communicate between departments by email which is not the best way to get answers quickly

Prepare for them to keep your money after a purchase. The customer service agent has very little English, they will not send a return label even for a damaged good, and the most rude incompetent management I've ever seen. It is no wonder their brick and mortar stores have closed.

Furniture quality is poor. Customer service team and escalations department are even worse. The prices are comparable to that of West Elm or Pottery Barn and looks nice online, but beware if your items are damaged in delivery, they will NOT repair. Do yourself a favor and buy somewhere that actually cares if their products are damaged. I purchased an extendable table and it was delivered with a broken latch, like cut off with a sharp metal edge that could be dangerous with small children. Not to mention all the scratches. Escalations department says it's normal. This has been going for months. Pretty sure this department is only one person. If I could give zero stars I would.

We bought several pieces to be shipped to our home in New Jersey, from Florida. Three months later, knowing it was on back order, it finally arrived. All for work shift very poorly, and subsequently 04 arrived broken. I called, and someone said just throw them out we will refund you. Three months later, I have still not gotten a refund, and now, due to covered, I cannot get in touch with anyone at the store. Add insult to injury, I read they just filed for bankruptcy. Terrible customer service. Beautiful stuff in the store, but not worth it. Do not shop here!

They won't take my Gift Card that still has $100 on it. If they're not going to honor them, they should at least refund the money still on them. This is plain and simple stealing from the consumers. It's no wonder your stores are out of business.

I ordered a sofa set for more than $8500 since December 2022 but still receive delaying notification even now is September 2023. It should have arrived on March 2023 but NO, what I got was 6 delay emails from them. I went to the showroom once every months (about 5 months) so the manager had to contact the shipping department manager and the shipping department manager said the sofa would arrive between Mid Late August. Guess what … it's still delaying month by month until now. Lost my trust in Zgalleries.

I contacted Z Gallerie one day after their absurd 14 day return period had passed and they refused to take back drapery panels I had purchased. It's not as if these were on clearance and the company no longer sells them. They are in perfectly saleable condition. I was willing to take a merchandise credit but they refused even that. I will never buy anything from them again. My review is actually zero stars but apparently we're not allowed to give that rating.

I'm never ordering online from Z Gallerie again. I made an order in September, and it shipped about a month later. To the wrong address. FedEx took a picture of the parcel at the wrong door. Customer service reordered it for me I and received a confirmation email saying that I would get a replacement order in mid-late October (no tracking number, though). About a week into November, I called in to check on the status since I still didn't get my package. Apparently Z Gallerie canceled my replacement because of a lack of information on their end? This was news to me, because no one even told me. I requested a refund because I'm not rewarding that kind of behavior with my money. Do better.

I purchased a sofa 6 years ago it is only used for 6 months of a year, it has completely worn out and is in the trash, as for the 2 chairs that are 3 years old the leather has cracked and look horrible. They are completely not interested their furniture is complete rubbish looks beautiful but go somewhere else

Ordered some Merchandise, actually order was in the many thousands. Turns out one of the items was out of stock though it stated "ready to ship". They held the entire order meaning they planned on shipping entire order together when the out of stock item was in stock in several months.

Ordered several other items which showed ready to ship. Never received confirmation or a receipt so I called and was informed again this was an outside vendor, would take more than 4 weeks to receive and no ship date could be confirmed.

This is basically a company that looks for anyway to take your money.

Whom ever the CEO should be fired immediately as well as the entire mid management. I would never recommend using this company to anyone and that is sad because they actually have decent merchandise, its just you cannot get it.

I ordered two sets of champagne flutes, which I absolutely love. The stem on one of the flutes arrived broken. I contacted the Z Gallerie customer service and immediately got a response. They replaced my broken champagne flute at no charge, and the matter was resolved within a week. Karla was helping me throughout the process and was more than helpful and left the lines of communication open throughout while the claim was being processed.

I've literally been on hold for customer service for more than an hour. Interestingly, when you call to place a new order you are immediately connected. They make it impossible for you to return anything. After this experience I will not be shopping here again. They are the WORST.

Our order came wrong and damaged twice, charged 3 shipping orders, color of couch wrong. Sent 2 left facing pieces, no Right facing piece. Salesperson ordered wrong side to recline. Customer service wanted to charge extra to correct after 9 months! Still not correct, wrong color!