I ordered some decor on June 13th and it still hasn't arrived or shipped. Well, I don't know if it has shipped because when I go to track my order there is no information presented anymore but I have not received an email confirming shipping. They have already charged my card so I will be requesting a refund if the order doesn't come in the next 2 weeks. The original time estimate was 4-6 weeks and it's been well over 6 weeks now without even shipping.
I like their products but their service and shipping times are terrible.
Good morning Megan! We offer sincere apologies for the overall experience with the shipping process. Could you please send us your order number or phone number associated with your account to this email address: yourvoice@zgallerie.com? I am happy to review your case. Adria G.