Z Gallerie

There was a network issue with paypal and paypal processes order two times and my debit card was charged two times like I purchased 2 decanter i sent multiple emails and made couple phone calls to let them know. They didn't escalate my issue and sending me emails to apologize. Scammer! Don't purchase things online with them

Although I love a lot of the products, they are too expensive to not warn customers of the Cancer warning hidden under the items! I get it is California 65 as stated by the law. Which simply means products produced in California are required to have the labels! Unfortunately,;because a lot of my items were purchased prior to the local store closings, I can't get a refund or exchange. I'm just glad, I was moving things around and noticed one, so I checked the others! Please check the labels ---look underneath. In store the prices are posted on tags by the item not on the item so there would be no indication to examine them for a warning! Such a shame to have to throw away such beautiful pieces!

On't sign up for their promo code- there is none
They just want your contact info- phone and email- for marketing purposes.DON'T SIGN UP FOR THEIR 15% PROMO CODE, because there isn't any! A link for a promo code for signing up brought me to the website and no code. Misleading. I contacted them and they gave me the runaround- told me sign up for texts and email and I'd get 15% off. Duhhhh- i did that and never got one, which was the exact reason I contacted them in the first place!

How do I give this miserable company 0 stars? If you want a terrible experience just dare to purchase anything from Z Gallerie. We had a dresser delivered damaged on three separate occasions. They now owe my wife and I money but refuse to settle. You can call their so called help desk only to get a person who acts like they care. They are clearly coached to get you off the phone while promising to get back to you with some sort of resolution. It's nothing but empty promises. Do not order anything from this company.

Their items look stunning and glamorous. After you purchase, you'll get confirmation of your order, you'll pay exorbitant $$ for shipping (my stupidity because I wanted it!) but then you'll hear nothing more. When you call, they'll not be able to track it once it goes to the shipper and then tell you it will be 3-6 weeks! AND once you get a hunch something is off, you'll find this site and decide you should cancel. But, then it'll be toooo late. Your only options given will be to 1) refuse the item at delivery, or 2) return the item (at your cost). Of course, you're speaking to someone who likely doesn't even live in this country! What has happened to our retail system? Sooo pissed and I haven't even received my item yet! I'll update and hoping I have a better experience.

Z Gallerie is the worst furniture you could possibly invest in. Manufactured with the cheapest materials and just poor customer service! Save yourself the headache and mental anguish dealing with this company! The stores all went out of business for a reason. They sent me a poorly assembled bed. Then said they would wave the shipping charges for my next purchase then when I decided on another purchase they claimed I'd have to pay for shipping because no notes were ever added to my account! The customer service agent Ronny needs to learn what customer service actually is he hung up on me and then passed the call to somebody else when I called right back! BUYER BEWARE …..

Well to begin with. I have shopped here for a long time, and I have a lot of furniture from here but lately it's been a mess. I bought a new bedroom set for my mom and it's all mirror to begin with. It came scratched, and when I called, they wanted to give me $150 in return instead of fixing the problem. I've had the furniture for not very long at all and now the end table. The centerpiece of the mirror door is all rusted. The bedroom set never gets used. It's been in my mom's room since I bought it. My mom is 91 years old, and no kids, so the bedroom set is in same condition as when we bought it. All of a sudden rusted spot showed up on it. Now I think it's fair to get it fixed from them no cost or to get it repaired or exchanged.We paid a lot of money for this set. It's not cheap. Should be good quality and should be replaced.

Ordered 6 Kendall custom chairs in August. When they were delivered in November one chair was very badly stained. I refused delivery and was told Z Gallerie would replace it and I should have it by January. In December I received notification of bankruptcy. When I called I was told that I would still receive the replacement chair. It's April no chair and they got my money!

I am very disappointed of how Zgallerie conduct its business with the delivery. I have purchased a merchandise since October last year, until now, I can't get my stuffs deliver to my adress. I was told by customer service due to distance it would take times
For the delivery to reach my destination because I leave far in Jersey. What kind of nonsense is that. I want to know whether they are scamming people or not. I was told my items were shipped a month ago,

I spent a lot of money on a sofa chair and ottoman, I have had it less than a year and the fabric has bobbled and doesn't keep to shape the fabric absorbed clothing dies. Now the sofa springs are creaking when sat on, I am 115 pounds so there is no reason that my sofa should have broken springs. The sales man in the store said it was a durable fabric and easy to clean this is not the case. I purchased insurance for 3 year of cover and the company doesn't honor the cover and claims it's my fault. I am so upset and frustrated, I spent so much money on a sofa to be broken 8 months later. I will never purchase another thing from this store. I advise anyone wanting to buy a sofa to put your money in a company that cares about their customers and what they are selling. Take your money elsewhere.

It appears that this company doesn't have good logistics and organization. I ordered an item that I really needed within a week, I paid extra $100 for express/expedited shipping and here I am 5 days later and so many calls to their customer support center with no shipping confirmation email. It's very frustrating to keep being told that my items are going to ship out anytime soon and haven't. I don't need the items unless they get here in time for my event, I requested for the cancellation of the order today and I was told that it was not possible to cancel either, it's very disappointing. I never experienced anything like this with other companies. Definitely never shopping from there again.

We ordered custom couches and were given an 8-10 week window. They took 7 months to arrive! When they did they were scratched and the material looks damaged and cheap! Warranty person was scheduled he arrived 8 hours late only to tell me he doesn't have time to work on them. This company has become a reseller of cheap goods! Don't buy large items from them.

From Z gallerie I ordered a white Verona couch from them and it came all dirty and ripped.I returned it the same day with delivery team after so many emails
And phone calls I have got same answer Delivery team is working on your order and they will call in 1 to 2 business days which they never called don't know when they will respond can't buy from anywhere else
Since they are not refunding our money.so frustrating.
Will never buy anything from them

On December 4th Z Gallerie shipped me two candle holders upon opening it on December 25th both were damaged. On December 26th I called z gallerie and spoke with a female agent. She told me that a replacement will be sent out. On January 10th I called Z gallerie because I didn't get a replacement and I was checking the Status. This agent told me that there is no record showing that I had call on December 26. And unfortunately they cannot refund or replace the items. Unfortunately I did not get a name of the person that I had spoken with on December 26th. Not to mention me having to wait over 2 hours each time to speak to someone. Just lousy customer support not to mention lying to the customer.

Their ads are the most annoying that I have seen. You try to exit [X] and it goes to another screen. Then back and forth several times. Is everything as BAD? NO? Customer Service? Somebody has probably tried to complain about their ads. Maybe TOO BUSY with people trying to complain about their products, etc.?

I placed an order on October 10,2023, with an expected delivery date of October 19,2023. However, on October 15, I discovered that my order was still awaiting fulfillment. After contacting customer support, I learned that the item is on back order, and the new estimated delivery is early December. This came as a disappointment, especially since the item is coming from India, causing the delay.

I wish this information had been disclosed upfront, as I purchased the item as a gift for a friend. If I had known about the back order, I would have reconsidered my purchase. The customer representative acknowledged that this lack of disclosure is a common concern and apologized for the inconvenience. Feeling a bit deceived and frustrated, I've decided not to shop with Z Gallery again.

Additionally, I've tried contacting corporate offices, but am constantly being brought to the automated system with no human to direct me to the proper department. What is going on with this company?

These pillow cases are very expensive, they don't fit a standard regular and king size pillow. It's a waste of money. The matching Duvet is also to small. It's ridiculous!

Buyer beware! Furniture is complete junk. I ordered furniture in September. Got two white pieces. A tall chest and a long dresser. After putting items on the long short dresser black lines or streaks were formed. These streaks are very difficult to come off. Most leave some form of a line even after washing. I reached out and they are doing nothing claiming the return policy is 30 days. It was only 90 days. A $1,500 dress should last more than 3 months. My ikea furniture lasted longer. Save your money. I went back to leave a review to see they don't have an option for reviews. Never again. I thought I was being smart not buying from wayfair and splurging on nice furniture. Big mistake.