Z Gallerie

Very shady practice. My light fixture was supposed to arrive on January 2nd. When it didn't, I called and waited for an hour on the phone but eventually hung up because I couldn't get through to a service rep. I checked the status of my order and it still said waiting fulfillment and the delivery date updated to the 6th. I needed the light fixture while the electrician was at my home. I sent them an email to cancel. The customer service rep confirmed receipt and came back shortly after to tell me that the order couldn't be cancelled because it had already shipped. I didn't receive a shipping email until the next day. Just super shady and almost sickening that this type of business model exists.

Excellent customer service, Stephanie was so kind and efficient helping me over the phone with my order.
I love Z Gallerie Furnitures, high quality and beautiful design.
I'm very happy with my purchases and totally recommend any product from Z Gallerie.

They make it PAINFUL to return anything. I purchased two pillows in December; they didn't go with my decor. To return them, you must CALL and talk to a customer service rep, who grills you about why you want to return the items. You can't just go online and download return forms and a shipping label. It is now March and I have talked with four different customer service reps; each one gives me a different reason why I didn't get an email with return instructions. I finally wrote a letter to their company headquarters. Who knows if I will hear anything. But I suspect this company makes it so challenging to return things, that most people just give up.

I had the opportunity to apply for credit on line at zgallerie recently. For some reason I was having trouble completing checkout with Citizens Bank. When I called Zgallerie I spoke with Fredy Romero who went above and beyond in helping me by walking me through finalizing the checkout process and explaining to me how the credit card that I was approved for works. He also took care of placing the order on his end, which took me several attempts to do!
Thanks to Mr. Fredy Romero everything went smoothly and expeditiously! A job done exceptionally well in my humble opinion!
We need more customer representatives like Fredy! Eagerly awaiting my delivery! Thank you for all your hard work in simplifying what seemed to be a challenging task for me!

We had some dear friends buy us an expensive gift certificate for our wedding. These people are hardworking, hourly wage employees who were extremely kind and generous to us. When I went to try to redeem the gift certificate, there's a toll-free number you are asked to call. When you ask about gift certificates, you are told they are no longer being honored. That's stealing from customers, plain and simple. So disappointed there's not more we can do.

I bought some stuff from the website, due to a glitch on their own website they charged me twice for the same order. Called them and they kept me on hold for an hour and refused to cancel the other order and return my money. I will contact the consumer agency about this issue.They do not even deserve one star.

Listen and listen carefully... This company can give two $#*!s about its customers... They overprice the shipping charges and call it a "white glove" service... There shippers are horrible, got mud on my carpeting, delivered a lean mirror that was dirty, and left my home... Spent $249 on shipping and "white glove service" on a mirror that was $449. I called customer service to let them know I had stains on my carpeting and I spent 2 hours cleaning my carpeting their only comment was "I am sorry we cannot take responsibility for what our shipping service does." So basically "$#*! you"... I have spent tens of thousands on furniture from Z Gallie and was planning on more as I furnish my new home.

To the management of Z-Gallerie... You should be ashamed of yourselves... Best of luck to all but I am done with the Z-Gallerie purchases.

I purchased 2 sconces, something like 80$. One the back was bent and I really didn't care for color. They don't pay for returns nor offer a label for a fee. I paid 48$ to return. I must say it's been my stupidest buy. My fault didn't read, who charges full usps price for a return!?. I would never, never buy anything from them again. Customer service monotone no help as to its bent, let's get you a label for idk 20$ bucks….:.

I emailed Z Gallerie Customer Service, inquiring about a sofa I purchased. I received a response the next day early in the morning, which happened to also be the 4th of July. Gabriel was very informative and I was pleased with the outcome of our conversation.

I bought a painting and it was left at my door, OBVIOUSLY damaged. I wasn't home. You could see the painting from the outside because there were three five inch open holes in the box. I immediately called and they said I accepted it. It was $800 and (1) they were not necessarily going to take a return and (2) IF they do, I have to figure out on my own dime how to get it shipped back! They do not stand behind their merchandise at all. Buyer Beware. It is absolutely outrageous and I am posting this because I don't want this to happen to others.

Maggie was very helpful in placing my order with me. She informed me of all the new promotions that were available to me. What a fantastic way to shop.! Thank you Maggie and Thank you Z Galerie for great prices and designs.

I been a customer for AZ gallery for several years and it's amazing customer services from everyone in the stores specially from the girls. Mean it's not Matter that they are leaving for the day if need them they stay helping any needs. Amazing employees.
Mercedes Tavarez

Went to the gallery and purchased a big red fish for 400. Asks me if i would like add a small blue fish to go with it. I tell him no. What comes in the mail? The small blue fish. Tells me that is the one i selected. Tells me i took it over to the counter! Wow. Don't trust the folks to mail you anything.

We ordered a high end game set and paid expedited shipping prices. After the order didn't arrive as advertised we checked on their website. It was on backorder until mid January but they never communicated this to us. We called them and they acknowledged it was on back order. We offered to keep our order in place if they would refund the shipping charges. They refused so we cancelled the order. Now we are awaiting a credit to our card.
This isn't a trustworthy company that promises immediate shipping, takes your money and doesn't perform. We would not recommend buying from this company.
G&L

I have purchased thousands of dollars worth of merchandise from Z Gallerie. It took months to receive the items and now it's a year and I'm still waiting for a few items. Z Gallerie said the items I'm still waiting for were delivered but I never received them and received no notification they were on their way.
I checked my security camera and my neighbors and a large area rug was never delivered. I received a picture and the glass was smashed. Z Gallerie was nice enough to replace that picture. I ordered a standing floor mirror. When the shipping company received it it was smashed and they it felt it was unsafe to deliver. Now the mirror is unavailable and Z Gallerie wants to charge me the difference for a new mirror. The decorators in Miami were very nice to help me decorate my new home with their designs. That was the only positive experience I have had. I want to decorate the rest of my home but now I'm very hesitant to use Z Gallerie.

This cough was 3200$ and i sit only couple of hours on it and the cussion looks like 10 years old already, i want to return but Z Gallerie want 800$ restocking fee, verry bad service dont buy there cheap funiture for a big price.

I purchased my entire living room set from Z Gallerie in late 2019. Were delivered in February 2020 as they were custom. Come Dec 2022, had a guest over my house, she sat down on my loveseat only for the sofa to break right down the middle. I take very good care of my furniture, no pets, kids are older, they are very well taken care. No stains, rips or knicks of any kind. Spoke to customer service rep and a was sent to Elevations Dept, who said they could not repair or replace and it is out of their 1 year warranty. Extremely upset they couldn't offer a repair or replacement as sofa is only 2 years old! Don't waste your money! Spent over $1500 for ONE loveseat. Will be reaching out to Consumer Affairs! They claim "100% customer satisfaction", it's a bunch of BULL. Buy your furniture from Costco, they do stand behind their 100% customer satisfaction and will accept their defective furniture!