Z Gallerie

I don't even want to give one star to them. My computer was loading and by mistake, I placed two orders and called them immediately to cancel them but they did not listen. They sent both of them and charged the shipment twice. I sent them emails and called them but they did not help me at all. I wanted to return both the orders but they were not ready to return the shipment cost. I still have that stuff packed in the box. I do not want to use it. Such a bad experience Lost my money.

Do NOT purchase from Z Gallerie. They deliver faulty products, make you pay for warranty coverage, and do not stand by when it was told it's a manufacturer defect. They give you the runaround. Read from the script and do not offer any refund or help. Do NOT purchase from them!

We purchased a couch from Z Gallerie back in April. At the time the wait was around 12-14 weeks. After waiting the 14 weeks I contacted Z Gallerie as the couch had not arrived. They quickly got back to me and gave me a new ETA on the couch. No problem, everyone's having trouble right now.

The couch was delivered about a week before it was supposed to be, which was great. The fabric was as expected and the couch was great with the exception of the mismatched legs. Half of the couch had metal legs, half had wooden. I contacted Z Gallerie to get this resolved and Fernando Hernandez quickly got back with me and sent me the appropriate legs. All I had to do was unscrew the old ones and screw the new ones in.

Overall the process was a little stressful and annoying, but Z Gallerie's customer service was quick and responsive and ultimately we are happy with our purchase.

I ordered a bed June 2023 and the bed was delivered in September 2023 broken. The delivery company Tuscany advised me to take the broken bed while I wait for a new one and Z-Gallerie coated it as me refusing the bed for no reason. The second bed arrived December without hardware. The delivery company Tuscany said they would come back once the hardware arrived and that they didn't know how long it would take. I called Z Gallerie today and they are telling me I can't get no hardware because I didn't call 7-10 days from when the bed was delivered back in December. I told them I didn't have my hardware and can I get my hardware delivered with white glove service that I paid for. I spoke with Ricardo and Diana today and nothing was resolved but that they can't help me and I'm stuck with a bed that's not put together. A $2500 with no hardware. Richardo came up with all the reasons that it was my fault instead of fining reasons to resolve my issue. Both reps had the worse customer service I have ever received in my lifetime. If you are a smart individual, I wouldn't shop at this store at all.

I recently received an order of eight items from Z Gallerie. All of the items in my purchase were in good shape and packed well in one box without any damage to anything I had ordered. The largest item, a table lamp was my second purchase of the same lamp. The two lamps will look great on my bedroom nightstands. My salesperson on the phone was Elias and he was great to work with. He was very patient and professional with this old man. I will miss our Z store in Colorado!

I wanted to order two sofas during the 20 percent sale and I was not sure about the color. The sales manager Carolina was amazing! She sent me the swatches so fast and she honored the sale price even though the sale had ended before I would get my swatches. She followed up with me and made sure everything was taken care of properly. She was so professional and helpful! Love Z gallerie and how awesome their team is!

I ordered wine glasses from this site over 2 weeks ago for a christmas party and have yet to get a shipping notice. And I can't cancel my order. I should have just ordered from Amazon and had 2 day shipping.

The color of the sectional we ordered based on the online pictures wasn't even close to the color we received-so we returned it and was charged a 25% "restocking" fee.
I had another order which was to be delivered after the first sectional-but cancelled the order before it was delivered due to the discrepancy above-and was still charged a 25% fee!

Outrageous!

I guess I should have checked the reviews before ordering from this poorly rated scam store.

I made a purchase on October 20,2021. I received a call on October 22,2021 from Francisco in sales saying there was an error in their system and that they could not honor the price. The transaction went through and they charged my account. I asked for Corporate telephone number. I was placed on hold, then he hung up. Shortly afterwards, Francisco emails me saying thanks for calling to cancel your order. This guy is a liar, if they lie…they'll steal. I never cancelled my order. I believe he is the person that made the mistake and was doing damage control and did not want the corporate office to find out. I made a complaint with the Federal Trade Commission. I am hoping they will investigate ZGallerie for bad business practices.

I ordered 4 rugs from ZGallerie, and I immediately saw that there was a 20% promo code for first time orders. I called immediately to request the price adjustment and was told that a ticket would be opened and after a 3-4 day wait, I'd learn if the code would be applied. I then received 3-5 marketing emails PER DAY, VIP codes, decor sale promo codes, and I called and emailed Z Gallerie and to my frustration they denied the promo code discount without any explanation. I tried to cancel the order, and they would not allow me to cancel it either. To return, I have to pay for return shipping and a 25% restocking fee. I am completely frustrated and dissatisfied and still cannot believe a simple matter has resulted in such a hassle. Go elsewhere!

Employee brazingly side swiped me driving at a local mall while crossing the street to a restaurant. Employee didn't want to deal with the police who were right there as he stated he hated cops he then proceeded to call security on me while I was trying to indentify this unlawful unsafe driver. Today's date is October 15th please review the mall camera footage to confirm. He then entered the Z galleries tacitly and started to give me the finger like a tough guy. I hope his facility has cameras too. This guy is not an employee a two star establishment can afford.

I bought a 1000 dollar chair which broke within a year and half. HORRIBLE QUALITY. Wayfair furniture lasts longer than this.

I once also made a return here and the only refunded me half my money. I had to call and stay on hold for HOURS just to get the rest of the return. They essentially just tried to steal my money and were hoping i didn't notice.

NEVER shopping here again.

My light fixture was missing the main ingredients, the wiring. Sonia handled everything for me and even offered to meet me at a neutral site (I live in Newnan) to get my exchange to me as soon as possible. I like the way she pleasantly handled this situation. The only reason that i did not give it 5 stars is because this situation is still on going. When it is complete... 5 stars.

SCAMMER ALERT! Bought a couch from these $#*!s and now I'm out $1700. Have been waiting for my couch since September 2023 (it is currently end of March 2024). They finally let me cancel my order after months of being backordered and they refuse to even let you know. The only reason I found out it was "backordered" is because I emailed to ask. It's like they think I'm going to forget I'm waiting for a piece of furniture. After they finally let me cancel I asked when I should expect the refund to my credit card and now they keep saying "sorry no refund store credit only." The best part is I have yet receive any information about my store credit. How do you tell me I have a store credit and then don't give me a number or id with the credit number so I could use it? Not that I even want it, I want a full refund. They give you the run around constantly. Used to be a luxury brand and now are completely scamming people. I hope Amex can resolve the issue. The people are Z Gallerie are complete scumbags!

I bought a sofa and a "ready to ship" ottoman from the website. Due to a glitch on their own website they charged me twice for the same order and only realized when this when two ottomans showed up. Called them and the first rep had zero clue. I was transfered to their "resolution department." he guy proceeded to tell me the ready to ship ottoman was a custom order and I cannot return. After much arguing he said I need to pay a 25% restocking fee on the second ottomam that was ordered to THEIR WEBSITES GLITCH! He also has told me he cannot reach their manufacturer to cancel the sofa that isnt even supposed to attive until July! They are 100% scammers in my opinion.
I am now guessing two sofas are going to show up on my doorstep. They do not even deserve one star. I have contacted an attorney at this point for customer fraud.

Z Gallérie is horrible and should be put out of business! I ordered a dining table in September of 2021 and still have no received it. Now the shipping company has had it for the last 5 months and Z Gallérie would not let them deliver it until I paid an additional $450 for storage when I didn't even know they had the table. They said if I didn't pay I would be charged a 25% restocking fee, plus another shipping charge to send it back (I already paid $350 for shipping), and still pay the storage fees. It is a holdup and is dirty business. Now I have paid the $450 and they still can't give me a date of delivery. It is criminal!