crystaly59

Crystal Y.

Lancaster Tx

Contributor Level

Total Points
81

1 Review by Crystal

10/22/21

I made a purchase on October 20,2021. I received a call on October 22,2021 from Francisco in sales saying there was an error in their system and that they could not honor the price. The transaction went through and they charged my account. I asked for Corporate telephone number. I was placed on hold, then he hung up. Shortly afterwards, Francisco emails me saying thanks for calling to cancel your order. This guy is a liar, if they lie…they'll steal. I never cancelled my order. I believe he is the person that made the mistake and was doing damage control and did not want the corporate office to find out. I made a complaint with the Federal Trade Commission. I am hoping they will investigate ZGallerie for bad business practices.

Tip for consumers:
Francisco in sales is a liar and he cancelled my order without my consent.

Products used:
I ordered a sectional offline and was told they couldn’t honor the price due to an error in their system.

Service
Value
Shipping
Returns
Quality

Crystal Has Earned 1 Vote

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