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SCAMMER ALERT! Bought a couch from these $#*!s and now I'm out $1700. Have been waiting for my couch since September 2023 (it is currently end of March 2024). They finally let me cancel my order after months of being backordered and they refuse to even let you know. The only reason I found out it was "backordered" is because I emailed to ask. It's like they think I'm going to forget I'm waiting for a piece of furniture. After they finally let me cancel I asked when I should expect the refund to my credit card and now they keep saying "sorry no refund store credit only." The best part is I have yet receive any information about my store credit. How do you tell me I have a store credit and then don't give me a number or id with the credit number so I could use it? Not that I even want it, I want a full refund. They give you the run around constantly. Used to be a luxury brand and now are completely scamming people. I hope Amex can resolve the issue. The people are Z Gallerie are complete scumbags!
Karina K.'s review of Z Gallerie earned a Very Helpful vote
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Hello Karina. Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced. We take your concerns seriously and would like to assist you promptly. Please send us an email with your order details at yourvoice@zgallerie.com so we can investigate and resolve this matter for you. Our team is committed to providing a satisfactory resolution. Thank you for your patience and understanding.Adria G.