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Very shady practice. My light fixture was supposed to arrive on January 2nd. When it didn't, I called and waited for an hour on the phone but eventually hung up because I couldn't get through to a service rep. I checked the status of my order and it still said waiting fulfillment and the delivery date updated to the 6th. I needed the light fixture while the electrician was at my home. I sent them an email to cancel. The customer service rep confirmed receipt and came back shortly after to tell me that the order couldn't be cancelled because it had already shipped. I didn't receive a shipping email until the next day. Just super shady and almost sickening that this type of business model exists.
Anh S.'s review of Z Gallerie earned 2 Very Helpful votes
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I am very disappointed of how Zgallerie conduct its business with the delivery. I have purchased...
Ordered 6 Kendall custom chairs in August. When they were delivered in November one chair was...
Good afternoon Anh, we apologize for the lack of updates regarding the status of your order and the service provided when you requested a cancellation. To follow-up via email with you, would you mind editing your review and leaving your order number? I am more than happy to assist you. Adria G.