Z GallerieReviews 187

There was a network issue with paypal and paypal processes order two times and my debit card was charged two times like I purchased 2 decanter i sent multiple emails and made couple phone calls to let them know. They didn't escalate my issue and sending me emails to apologize. Scammer! Don't purchase things online with them

On't sign up for their promo code- there is none
They just want your contact info- phone and email- for marketing purposes.DON'T SIGN UP FOR THEIR 15% PROMO CODE, because there isn't any! A link for a promo code for signing up brought me to the website and no code. Misleading. I contacted them and they gave me the runaround- told me sign up for texts and email and I'd get 15% off. Duhhhh- i did that and never got one, which was the exact reason I contacted them in the first place!

Although I love a lot of the products, they are too expensive to not warn customers of the Cancer warning hidden under the items! I get it is California 65 as stated by the law. Which simply means products produced in California are required to have the labels! Unfortunately,;because a lot of my items were purchased prior to the local store closings, I can't get a refund or exchange. I'm just glad, I was moving things around and noticed one, so I checked the others! Please check the labels ---look underneath. In store the prices are posted on tags by the item not on the item so there would be no indication to examine them for a warning! Such a shame to have to throw away such beautiful pieces!

Their items look stunning and glamorous. After you purchase, you'll get confirmation of your order, you'll pay exorbitant $$ for shipping (my stupidity because I wanted it!) but then you'll hear nothing more. When you call, they'll not be able to track it once it goes to the shipper and then tell you it will be 3-6 weeks! AND once you get a hunch something is off, you'll find this site and decide you should cancel. But, then it'll be toooo late. Your only options given will be to 1) refuse the item at delivery, or 2) return the item (at your cost). Of course, you're speaking to someone who likely doesn't even live in this country! What has happened to our retail system? Sooo pissed and I haven't even received my item yet! I'll update and hoping I have a better experience.

How do I give this miserable company 0 stars? If you want a terrible experience just dare to purchase anything from Z Gallerie. We had a dresser delivered damaged on three separate occasions. They now owe my wife and I money but refuse to settle. You can call their so called help desk only to get a person who acts like they care. They are clearly coached to get you off the phone while promising to get back to you with some sort of resolution. It's nothing but empty promises. Do not order anything from this company.

I am very disappointed of how Zgallerie conduct its business with the delivery. I have purchased a merchandise since October last year, until now, I can't get my stuffs deliver to my adress. I was told by customer service due to distance it would take times
For the delivery to reach my destination because I leave far in Jersey. What kind of nonsense is that. I want to know whether they are scamming people or not. I was told my items were shipped a month ago,

Ordered 6 Kendall custom chairs in August. When they were delivered in November one chair was very badly stained. I refused delivery and was told Z Gallerie would replace it and I should have it by January. In December I received notification of bankruptcy. When I called I was told that I would still receive the replacement chair. It's April no chair and they got my money!

SCAMMER ALERT! Bought a couch from these $#*!s and now I'm out $1700. Have been waiting for my couch since September 2023 (it is currently end of March 2024). They finally let me cancel my order after months of being backordered and they refuse to even let you know. The only reason I found out it was "backordered" is because I emailed to ask. It's like they think I'm going to forget I'm waiting for a piece of furniture. After they finally let me cancel I asked when I should expect the refund to my credit card and now they keep saying "sorry no refund store credit only." The best part is I have yet receive any information about my store credit. How do you tell me I have a store credit and then don't give me a number or id with the credit number so I could use it? Not that I even want it, I want a full refund. They give you the run around constantly. Used to be a luxury brand and now are completely scamming people. I hope Amex can resolve the issue. The people are Z Gallerie are complete scumbags!

THIS COMPANY IS CHEATING PEOPLE! On 6/7/2023 we Purchased a Sofa from Z Gallery store for $3,807.84 In September, they sent the wrong sofa. We immediately went to the store, where salesperson Chelsy made a call to corporate, and told us that we had the option to hold on to this sofa ( since we had given away our previous sofa the day before the delivery), and that the correct sofa would be sent tby November 2023.

In November, we were told December! In December, we were told January! In January we were told Feb! In Feb, we were told MAYBE April! At that point, my wife and I called, and told them that we were tired of being strung along, and that we wanted to cancel our order, and get our money back, and that we would order a sofa from another store. We were told that as soon as they picked up the sofa, we would get our money refunded to our credit card! I went ahead, and ordered another sofa from another store where, obviously, I had to pay upfront. I was ok with that, since I was told numerous times that I would be refunded by Z Gallery!

They picked up the sofa last week. I emailed them today to check on the status of my $3800 refund. This afternoon, an employee named Fernando Hernandez replied to me telling me that because the did a restructuring bankruptcy back in October, they can only give me a store Credit!

This is completely shady, and underhanded, as I was ALWAYS told, all the way to Feb 2024, that I could get my money refunded. All the conversations are recorded on their end, where we asked several times if we would get our money back.

This is not $38, or even $380, but almost $4000 that this company, who is still in business online, is refusing to refund me!

My wife really liked the style of the sofa, and was willing to be patient. Had we been told before Oct, that there was a slight chance that this could happen, we would have cancelled our order... they strung us along, and waited until the sofa was in their possession to tell me this today

First let me say that I've tried everything to resolve my issue directly with Z Gallerie and have failed. I even emailed "*******@zgallerie.com" just now only to have my email kicked back to me saying my message was blocked! It didn't contain any attachments either.

All I want is a prorated refund for the warranty I purchased for my dining chairs. I was assured at the time of purchase I could cancel at any time for a prorated refund. I've spent a stupid amount of time trying to get this done. I've called and emailed both Extend (the warranty company) and Z Gallerie only to have each of them deny responsibility and point me to the other one.

Every time I've called Z Gallerie either a person never answers - even after waiting 15 minutes or I'm on hold for way too long. Today after I finally got someone on the phone and explained it all, I was put on hold for over 11 minutes so I hung up to try to find another solution.

Emailing customer service is useless too. First they denied being able to cancel it then said it was cancelled and I would get a refund in 7-10 business days. That was over a month ago. The same person keeps sending me back to Extend who doesn't even have my payment information.

I've dealt with dozens of customer services over the years and this is one of the very worst.

Well to begin with. I have shopped here for a long time, and I have a lot of furniture from here but lately it's been a mess. I bought a new bedroom set for my mom and it's all mirror to begin with. It came scratched, and when I called, they wanted to give me $150 in return instead of fixing the problem. I've had the furniture for not very long at all and now the end table. The centerpiece of the mirror door is all rusted. The bedroom set never gets used. It's been in my mom's room since I bought it. My mom is 91 years old, and no kids, so the bedroom set is in same condition as when we bought it. All of a sudden rusted spot showed up on it. Now I think it's fair to get it fixed from them no cost or to get it repaired or exchanged.We paid a lot of money for this set. It's not cheap. Should be good quality and should be replaced.

Don't make the same mistake we did, this company is robbing their customers. We spoke to a de-escalation dept representative; Ricardo in our case, who sounds like a broken record, completely unhelpful, who "offered" us a "one-time exception" by trying to take 50% of the purchase, how is that helpful?
Nowhere on their site stated this. Their items are pricey to just give them thousands for nothing, and they're "helping you" how?

We are moving, and will no longer need the couch with their unknown delivery window of 6 mo. We started the cancellation process, a week after the purchase was made, and their window for cancelations is 14 days. The couch order is under "pending fulfillment." but our money is gone. Nothing stated you couldn't cancel; their restocking fee of 25% applies if the product has been shipped, ours isn't even made, where does 50% come from? He was unreasonable, kept going in circles hung up on us twice, and claimed we were being "hostile" because I asked him "What would he lose by helping us if the store didn't belong to him?" He claims he was the highest we could go when we requested to be transferred if he wasn't able to assist us; we asked about options and nothing. My husband offered to pay 10-15% and He still would not bouch. Two hrs of our life, we will never get back. Would give them negative stars if I could. Watch their bot, will be just as unhelpful!

We want a refund for our order, can Zgallery give us our money back?

Z Gallerie is the worst furniture you could possibly invest in. Manufactured with the cheapest materials and just poor customer service! Save yourself the headache and mental anguish dealing with this company! The stores all went out of business for a reason. They sent me a poorly assembled bed. Then said they would wave the shipping charges for my next purchase then when I decided on another purchase they claimed I'd have to pay for shipping because no notes were ever added to my account! The customer service agent Ronny needs to learn what customer service actually is he hung up on me and then passed the call to somebody else when I called right back! BUYER BEWARE …..

I ordered a bed June 2023 and the bed was delivered in September 2023 broken. The delivery company Tuscany advised me to take the broken bed while I wait for a new one and Z-Gallerie coated it as me refusing the bed for no reason. The second bed arrived December without hardware. The delivery company Tuscany said they would come back once the hardware arrived and that they didn't know how long it would take. I called Z Gallerie today and they are telling me I can't get no hardware because I didn't call 7-10 days from when the bed was delivered back in December. I told them I didn't have my hardware and can I get my hardware delivered with white glove service that I paid for. I spoke with Ricardo and Diana today and nothing was resolved but that they can't help me and I'm stuck with a bed that's not put together. A $2500 with no hardware. Richardo came up with all the reasons that it was my fault instead of fining reasons to resolve my issue. Both reps had the worse customer service I have ever received in my lifetime. If you are a smart individual, I wouldn't shop at this store at all.

Alvaro me ayudo a entender que pasaba con mis productos que aun no habian llegado y me dio soluciones viables y buenas. Le agradezco mucho que me haya atendido de esta manera, ya que en estos dias en diferente empresas es dificil ver personas comprometidas con su trabajo.
Alvaro definitivamente si lo esta.

These pillow cases are very expensive, they don't fit a standard regular and king size pillow. It's a waste of money. The matching Duvet is also to small. It's ridiculous!

On December 4th Z Gallerie shipped me two candle holders upon opening it on December 25th both were damaged. On December 26th I called z gallerie and spoke with a female agent. She told me that a replacement will be sent out. On January 10th I called Z gallerie because I didn't get a replacement and I was checking the Status. This agent told me that there is no record showing that I had call on December 26. And unfortunately they cannot refund or replace the items. Unfortunately I did not get a name of the person that I had spoken with on December 26th. Not to mention me having to wait over 2 hours each time to speak to someone. Just lousy customer support not to mention lying to the customer.

Walked into a Z Gallerie store, saw a beautiful sectional, love it. Loved it so much, I literally purchased everything that the store displayed with it- the 8x10 rug, coffee table, the table décor displayed including trays, the pillows on the sectional, a throw blanket, 4x6 wall art, a floor vase, every damn thing. This was on Oct. 7,2023. I was originally told in the store that the order would arrive mid January/end of January. The art work, pillows and vase have all arrived. The sectional and coffee table is still pending fulfillment. Every time I call to check on the delivery date, I'm told an additional month has been added to my processing time... I'm now being told the END OF MARCH... and counting, as this is STILL an ESTIMATED date, smh. I'm sure the date will continue to progress every month when I call to inquire the status of my delivery. I was told I could ask for a refund, but it would have to be 'escalated,' as custom orders are final. To be honest, I want my furniture, not a refund, as I'm stuck with the previously purchased items I've purchased to accommodate my sectional. But now, after reading the horrific reviews regarding the condition of the furniture after arrival, I'm skeptical if I should proceed with the escalation to cancel. This is absolutely absurd. I wonder if a civil suit is needed at this point. There has been no accountability on Z galleries' behave, on the distributor.

They won't take my Gift Card that still has $100 on it. If they're not going to honor them, they should at least refund the money still on them. This is plain and simple stealing from the consumers. It's no wonder your stores are out of business.