Anne C.

Don't make the same mistake we did, this company is robbing their customers. We spoke to a de-escalation dept representative; Ricardo in our case, who sounds like a broken record, completely unhelpful, who "offered" us a "one-time exception" by trying to take 50% of the purchase, how is that helpful?
Nowhere on their site stated this. Their items are pricey to just give them thousands for nothing, and they're "helping you" how?

We are moving, and will no longer need the couch with their unknown delivery window of 6 mo. We started the cancellation process, a week after the purchase was made, and their window for cancelations is 14 days. The couch order is under "pending fulfillment." but our money is gone. Nothing stated you couldn't cancel; their restocking fee of 25% applies if the product has been shipped, ours isn't even made, where does 50% come from? He was unreasonable, kept going in circles hung up on us twice, and claimed we were being "hostile" because I asked him "What would he lose by helping us if the store didn't belong to him?" He claims he was the highest we could go when we requested to be transferred if he wasn't able to assist us; we asked about options and nothing. My husband offered to pay 10-15% and He still would not bouch. Two hrs of our life, we will never get back. Would give them negative stars if I could. Watch their bot, will be just as unhelpful!

We want a refund for our order, can Zgallery give us our money back?