I love my new frames and I've gotten so many compliments on them! These are my second pair of Zennis and they have not disappointed! I would definitely recommend getting the oil/water resistant lenses - I went from needing to clean my old pair everyday to cleaning these every week! Plus the lenses are large which means you're more likely to get them dirty.
My family have used ZENNI for a few years now and we've ordered many pairs and each time they've been reliable and delivered. The one time that it wasn't delivered, customer service sent out a replacement at no additional costs. I'm happy with ZENNI and have recommended them to friends and family. They're good quality at an affordable price. My most recent order arrived and my son is quite happy with it!
I just ordered my first pair of glasses from Zenni Optical, I ordered progressive lens with a pretty high correction. I was a little apprehensive at first because of the chance of making a mistake and risk losing out on the price of the glasses. They turned out great! It took a little under 2 weeks to get them and I will definitely buy from Zenni again. Good quality, great prices, great service.
I ordered Zenni eye ware and clip on sun glasses last July. The sun glasses scratched off the finish of the eye ware over time. Now I want to reorder the eye ware but want compensation due to the damage caused by the defective Zenni clip on sunglasses. I 'chatted' with customer service with no resolution. I will be glad to look else where for eye ware, but wanted to see if Zenni would work with me 1st.
We could not be more pleased with these glasses. They are so comfortable and durable for our 6 year old. They are our third pair because he can rough and tumble with brothers and cousins without breaking his glasses. They are so cute too! Zenni perfectly filled the prescription.
I love being able to spend time considering frames and not being pressured into a purchase at the time of my eye exam. I am so excited when my new glass arrive in the mail and don't require another trip to the eye doctor. I constantly tell people where I got my frames and how wonderful the shopping experience is.
Still haven't received the product. Checked tracking and it looks like they are having trouble finding the address. Called in to see if they had the correct address and all I got was that we put it in right therefore you got it wrong. Just want the bloody glasses!
Thank you for posting this Zenni review. We are sorry to have sent our request for your feedback prematurely, and we hope you will accept our sincere apology.
Our records show that you contacted Zenni on June 9th to explain that the tracking history of your order indicated that there may be a problem with the delivery address for the order. Our representative confirmed that the address on the order was correct and advised that if you had had communication with the carrier, we could forward a copy of that communication to our shipping department for investigation if you would provide us with a screen shot of it. We don’t have record of receiving the screen shot, however the representative did forward the information that was available to our shipping department and as of this morning we were able to confirm that the address you provided was printed correctly on the shipping label and that the package was out for delivery. We have checked the tracking history of your order again and it now shows that the order has been delivered. Now that you’ve received your glasses, we hope they meet your satisfaction.
Furthermore, if you found your experience with our customer service representative to be less than satisfactory, we apologize. And we want you to know that the transcript of your Live Chat session with our agent is being reviewed in order to understand what could and should have been done differently to improve your experience.
Thank you again for your comments.
My orders are always on time and exactly what I requested. And if I don't like what I ordered I can return it and receive a 100% store credit and use it to my next purchase. This is why I have been using Zenni for the past 10 years.
I purchased 3 glasses this time around and two of them fit perfectly. One is a little big, but I think I can get them adjusted. I originally ordered the one prescription and it was easy to return and reorder. Thanks!
They are very affordable and have great customer service. I accidentally put a wrong pd down and they reached out to me to ask which one was correct. They then gave me options to find another frame or get a refund.
I used the zenni try on tool since obviously I don't know if some online frames would work for my face. The try on tool seemed nice and the glasses worked however when I received them, they seem to be made for a child and they are so small!
Thank you for posting your Zenni review of the single-vision eyeglasses with gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature.
We were sorry to read that the frame you selected – full-rim, cat-eye, flexible-plastic, tortoiseshell frame 2023925, with a frame width of 130 millimeters – is too small to fit you well.
Consequently, we apologize that the Virtual Try-On feature did not accurately convey how small they would be when you received them.
Nevertheless, this order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return them to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you select the 100 percent store credit refund, and you plan to use the store credit toward the purchase of a new pair of eyeglasses that will fit you well, we want to recommend the information provided in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
If you would like to pursue returning these eyeglasses in frame 2023925 to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4917474760.
They will email you the instructions to return the glasses for the refund option you select, and they will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4917474760, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and they will also email you a prepaid mailing label to use for return postage.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with the refund option of your choice.
Ordered a pair of glasses for my son. This was the first time we had used Zenni and I was nervous about the fit because he has a small face for most glasses we tried on in at the optometrist. The measurements worked well and they are a great fit! Great quality and scratch resistant at a great price! Will order again!
I received exactly what I ordered, but the lenses are shorter in height then my old glasses and so the close-up reading portion of he lenses is right along the very bottom edge. I have to tilt my head up to try to read anything clearly. They look great but I need to back to readers to do my reading.
Thank you for posting your Zenni review of the standard progressive eyeglasses you ordered, which we were sorry to learn had a lens height that was too short to place the reading section high enough on the lens for you to use it easily, without having to tilt your head up to read. Consequently, we apologize for any disappointment you experienced as a result. The frame you selected is half-rim, rectangular, mixed-material, spring-hinged, blue frame 197316, with a frame width of 136 millimeters and a lens height of 33 mm. We want to advise that we have a standard placement of the top of the progressive reading corridor, 5 mm above the centerline of the lens. Since frame 197316 has a 33 mm lens height, half of this would be 16.5 mm up from the bottom, and the top of the progressive reading corridor would be placed at 5 mm above this, at 21.5 mm up from the bottom, with the intermediate (computer) vision section starting at the top, with the near (reading) section below it. We hope that this information is helpful. Insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, if you would like to return these standard progressive eyeglasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If you select the 100 percent store credit refund, you may use the store credit toward the purchase of a new pair of single-vision reading glasses, which you mentioned you would find preferable to use for reading. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4547201147, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
My local optometrist wanted nearly $800 for the same prescription. Bought the best lenses and all for less then$150 for progressive lenses. Followed up with a purchase of cheaper progressive lenses for a little more then $50 for a spare. What a bargain. Thanks a ton!
I ordered 6 frames for a really great price. When my glasses arrived I tried them on and immediately knew the prescription on my left eye was very wrong. I have an astigmatism in my left eye and every pair is different and blurry. I contacted them immediately and they asked me to return them so they can look them over and determine if they were right. I mean- they're not. I can't see.
I have two other pair of glasses and a pair of contacts from different places/dr's offices and all of those are the same and correct.
So, they sent my glasses back after having them for over a month and determined they were "right." There goes $200.
Thank you for posting this review, which gives us another opportunity to address this issue.
We can confirm that glasses may be returned to us for inspection if a customer suspects that there is a manufacturing error or defect. If our inspection results confirm that there is a defect or error, we will remake the glasses, or if the customer does not want the glasses remade, we will provide a full refund. However, if our inspection finds no errors, the options are to accept 50% refund to the credit card that was used to purchase the glasses or 100% store credit, when eligible. A third option is to return the glasses to the customer. We are sorry that you had difficulty with your glasses although the inspection detected no errors. If you would like your case to be reviewed, please provide your order number via private message on this review site and we will be happy to review it and respond within 3 business days. We will be eagerly waiting for your message.
I've brought several pairs of glasses from Zenni and I love them all. I even have my mother buying her glasses from Zenni and she's fallen in love with hers to. All my friends and family love them. So thank you!
I've been a customer for many years. I ordered two pair of glasses. One of them was the photochromic lenses. They will turn a medium shade in the direct sunlight. They do not tint at all when I'm in my vehicle.
The other pair were child size or something. It didn't say that when I ordered them. I reached out and they were able to give me in-store credit and I returned the glasses and got a new pair. They did etching on the side as I ordered. But the problem was they did the edging right where the Zenni logo is and you can't read my etched message.
Thank you for posting your Zenni review of two of your 2022 orders. We were sorry to read that you were disappointed in the photochromic (light-sensitive, auto-tinting) feature you selected for the full-rim, cat-eye, flexible-plastic, black floral frame 2018716, with a frame width of 135 millimeters, on your order o4496363220, placed on February 1,2022. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to confirm that the photochromic feature will not work in the car, since the photochromic feature is activated by contact with UV sunlight, and the car windshield’s UV protection prevents this activation. However, it was good to read a note in the database record of your subsequent order, o4509658607, placed on February 6,2022, indicating that you contacted us via online Chat to confirm that the photochromic feature is working. Nevertheless, we were also sorry to learn that the other frame from order o4496363220, full-rim, square, acetate, tawny translucent frame 4437419, with a frame width of 129 mm, was too small to fit you well. We apologize for any dissatisfaction you experienced due to this matter, as well. It was good to see that you returned these eyeglasses for a 100 percent refund of their price in the form of store credit to your Zenni account. Since you selected a frame that was too narrow to fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Regarding the issue with the personalization on the inside of the temple arm of the glasses from your most recent order, o4530223521, placed on February 28,2022, full-rim, square, flexible-plastic, translucent frame 2020123, with a frame width of 137 mm, we invite you to take a picture of the personalization placed over the Zenni brand name on the inside of the temple arm, and please email the picture to us at service@zennioptical.com. We will email you in response to advise how we will address this matter on your behalf. We thank you again for posting your review, and we look forward to addressing the issue with the personalization obscured by the Zenni name on the temple arm.
Order was simple to make, everything was properly explained, shipping times etc. tracking information was provided and accurate. I wish it didn't take so long to get them took me about three weeks but that was my choice they told me that express shipping wasn't available.
This is an update to my Zenni Bad Prescription review.
Briefly: Got a 2nd pair of glasses from Zenni to match my original prescription. Left lens of Zenni was blurry. My optician found an error. Zenni didn't agree. Only got about half my money back.
Sent SAME prescription to Eye-Buy-Direct and they came back perfect.
PLUS, since my prescription is a little different Eye-Buy-Direct even called me to verify the prescription.
Cheaper is not always the best way to go.
Hi. We are sorry that your glasses did not work well for you, and we apologize for the disappointment you experienced as a result. We are also sorry that you disagree with the results of the inspection of your glasses, which indicated that there were no errors or defects. When glasses are returned to us because of a manufacturing error or defect, we are happy to remake the glasses or offer a full refund; however, in cases such as yours where no errors are found, standard return options apply, which are either 50% refund to the credit card used to place the order, or 100% store credit, excluding shipping fees. Our records show that the option you chose, the 50% refund, was processed on August 6th. We trust that you have been able to verify it with your financial institution.
We truly are sorry that this order did not meet your satisfaction, but we very much appreciate you trying Zenni, and we thank you for your feedback.
It was my first time trying Zenni out this last year, recommended by a dear friend, so I tried it out and found some perfect glasses that were subtle rainbows so I could wear my queerness on the outside in a loud and proud manner. The lenses were only 30~something dollars - WITH lenses! Incredible. I am used to having used Warby Parker before, which was 90 for one glasses prescription. As a now poorer person, Zenni was there for me when I needed new glasses. Highly recommend to anyone on a budget and wanting really nice glasses! My only thing was I had a big head so I had to take them to Walmart Eye Center to get stretched, but now they fit perfect and I couldn't be happier wearing my rainbow glasses. Thanks again Zenni!
Overview
Zenni Optical has a rating of 2.9 stars from 4,146 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zenni Optical most frequently mention store credit, return policy and new pair. Zenni Optical ranks 5th among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
- Visit Website
- Novato, CA, United States
- Edit business info
Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the frame you ordered on July 6,2021, o3991951467 – full-rim, cat-eye, flexible-plastic, lavender-and-green frame 2027817, with a frame width of 140 millimeters – which we were sorry to learn got scratched by the clip-on sunshades you selected for the glasses. Consequently, we apologize for any dismay you experienced as a result. As we advised when you contacted us about this matter, on May 24,2022, we advised that this order had a 30-day warranty period, which started the day the glasses were delivered, which was in July 2021, but you may order a pair of free nonprescription glasses in frame 2027817 and replace those lenses with the prescription lenses from the glasses on your original order. We are also sorry that we do not have a 20 percent promo code to provide you on your next order, and we apologize for any disappointment you experience as a result. However, since you advise that your prescription has changed, we want to recommend that you place a new order with your current prescription and use one of the promo codes we are currently offering on the homepage of our website. We hope that this will resolve this matter to your satisfaction.