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I was supposed to see about a federal government program to help me save $350 a month on my Mortgage. Instead I was routed to all these banks
I didn’t know I was choosing anybody. I thought I was looking at a government program to help me save money on my mortgage
I've been a customer for many years. I ordered two pair of glasses. One of them was the photochromic lenses. They will turn a medium shade in the direct sunlight. They do not tint at all when I'm in my vehicle.
The other pair were child size or something. It didn't say that when I ordered them. I reached out and they were able to give me in-store credit and I returned the glasses and got a new pair. They did etching on the side as I ordered. But the problem was they did the edging right where the Zenni logo is and you can't read my etched message.
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Thank you for posting your Zenni review of two of your 2022 orders. We were sorry to read that you were disappointed in the photochromic (light-sensitive, auto-tinting) feature you selected for the full-rim, cat-eye, flexible-plastic, black floral frame 2018716, with a frame width of 135 millimeters, on your order o4496363220, placed on February 1,2022. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to confirm that the photochromic feature will not work in the car, since the photochromic feature is activated by contact with UV sunlight, and the car windshield’s UV protection prevents this activation. However, it was good to read a note in the database record of your subsequent order, o4509658607, placed on February 6,2022, indicating that you contacted us via online Chat to confirm that the photochromic feature is working. Nevertheless, we were also sorry to learn that the other frame from order o4496363220, full-rim, square, acetate, tawny translucent frame 4437419, with a frame width of 129 mm, was too small to fit you well. We apologize for any dissatisfaction you experienced due to this matter, as well. It was good to see that you returned these eyeglasses for a 100 percent refund of their price in the form of store credit to your Zenni account. Since you selected a frame that was too narrow to fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Regarding the issue with the personalization on the inside of the temple arm of the glasses from your most recent order, o4530223521, placed on February 28,2022, full-rim, square, flexible-plastic, translucent frame 2020123, with a frame width of 137 mm, we invite you to take a picture of the personalization placed over the Zenni brand name on the inside of the temple arm, and please email the picture to us at service@zennioptical.com. We will email you in response to advise how we will address this matter on your behalf. We thank you again for posting your review, and we look forward to addressing the issue with the personalization obscured by the Zenni name on the temple arm.