Arrived on time. Can not beat the price! I lose glasses like no ones business. Until Zenni, I just went without glasses. Now I can replace them when I lose them. They are perfect for me. Ordering is was super easy too. I recommend them to everyone!
My son broke an old pair of my glasses so I ordered these as a replacement, they were extremely affordable and came way sooner than I expected them to. I have 4 pairs of glasses from Zenni and I will continue to get more. Highly recommend them!
This is the second pair of these frames I've ordered for my 9 year old. The first pair cracked a bit and were scratched badly, after one year of wear, because he's a nine year old boy Reordering was so simple. He loves these frames and gets so many compliments on them!
I ordered my daughter a new pair. The virtual try on features allowed us to pick perfect frames for her. They are lightweight and comfortable for a 9 yo. She loves them. The ordering was easy. The shipping was fast. She was so excited to wear them.
This is my first time using Zenni Optical. I was nervous that my glasses would have issues and I had lost my money. My glasses are perfect. I wish I knew about them a long time ago. I could have saved myself hundreds of dollars in the past. Would definitely buy again.
I went out of my comfort zone and got red glasses. I love them so much! They actually look really good. Very well made glasses. I got the blue light protection, because I'm a blogger, and they sent me a light to test it out! I will be buying from them again!
Zenni Optical is a very professional service. The website is user friendly. I had an issue locating sunglass clips after my purchase. I sent an email to customer care and within a very reasonable time frame received the information I requested. My order was placed. Upon arrival of the same I was extremely pleased. I give this company 5 starts.
Lisa
I purchased 2 pairs of glasses from this company. I was advised that the glasses were sent out on September 24,2022 and were received on September 26,2022. I never received my glasses in my locked mailbox. I was never provided an update on their progress despite asking for email updates or updates to my account. I asked for the procedure to receive a refund for the missing glasses and I finally received an email from the company. I was advised that I could not receive a refund for merchandise I never received and I could only receive a discount on a future order. Why would I EVER place another order with this company.
The customer service was great. However when I went to return 2 pairs of (non-prescription sunglasses that didn't fit my face) I was told that it was only a 50% refund because they consider them custom and cannot resell them. UNless I want 100% store credit and then try to find something in their store that works for me.
HUGE RIPOFF! They are only a good option if you know 100% that the shape, exact measurements, and everything will fit your face. If it is not exact, then you will be charged 50% of the cost of the glasses to return them, or risk trying to find something else in their store.
This is a scam unless your measurements are 100%.
Thank you for posting this review. We are sorry that the frame you selected did not fit well. We recommend reviewing our infographic entitled How to Measure Your Frame Size, which can be found near the bottom of the Zenni home page. This article offers helpful information that should make it easy to find the right size frame on our website. It tells how to measure a frame, perhaps one that you already own and that fits you well, and then using the resulting measurements to find a frame of similar size on our website. Moreover, we are sorry to learn that you dislike our return policy. We can confirm that the options for returning glasses to Zenni for reasons other than a manufacturing defect or error are either 100% store credit (excluding the shipping fee) or 50% refund (excluding the shipping fee) back to the original method of payment. This information is displayed on our website under Terms of Use, to which customers must agree before an order may be submitted successfully. We believe that store credit is a good option for customers who return glasses for reasons other than a manufacturing defect as it enables them to try again on the Zenni website. We hope you will consider accepting store credit and that you will contact us if you need any help choosing the right size frame. You may telephone Zenni Optical Customer Service at 1-800-211-2105 and one of our representatives will be eager to assist you.
I ordered my glasses Sunday evening and checked the tracking Tuesday afternoon and saw that they had arrived at the FedEx hub that afternoon. I didn't expect to receive them until the next day but later that evening I came home from a walk and there was the FedEx guy. I got my glasses! They are good quality and look great. I will be ordering from Zenni again.
My girlfriend told me about Zenni. I'm so glad I ordered my pair of prescription glasses from here. The blue light lenses work amazing as well! The quality of my frames are great (I chose metal frames) and the price was unbeatable! If I ever need another pair I'm definitely ordering from here again.
I purchased a pair of goggles almost 2 years ago for the occasional bike ride I take (to help reduce tearing of the eyes from the wind). In less than a year I found the frames had completely cracked apart. Thinking maybe I had done something, I ordered a replacement pair. In less than a year, I discovered this pair had cracked in two places. I had taken pains to be super careful when using and storing this pair and still they have cracked apart like the first pair. I'm very unhappy that Zenni only guaranties their frames for 30 days - obviously they know that they are manufactured to not last much beyond that.
Thank you for posting your review.
We are sorry that both of your frames broke, and we apologize for the disappointment you may have experienced as a result. Please send us your order numbers in a private message on this review site so that we may further assist you. Our hope is to arrive at a solution with which you will be pleased.
Additionally, we want you to know that one of our goals is to always provide high quality items for our customers, and we regret that your experience does not reflect that. We are grateful for your feedback and we will take this opportunity to identify any problems with the materials or any defects in the design of this frame. Thank you for posting this review. We hope to receive your private message soon so that we may resolve this matter to your satisfaction.
I have ordered from Zenni twice. The prescription has been correct, and glass frames fit really well. I did have a pair of frames that were slightly bent, but I just contacted customer service and they resolved the issue quickly. I would say they offer excellent customer service, and I will def continue to order from Zenni, and avoid the big rip-off at the big stores.
Like the glasses and have received many compliments about them. As is always the case the ordering process and delivery are simple and accurate. A way to recycle prescriptions that are out dated would be a great service that Zenni might want to consider.
I ordered 2 pairs of regular glasses and 2 pairs of sunglasses for myself and my husband. We are both extremely happy with our purchases. The quality of the products is great and you can't beat the prices. They also got here pretty quickly.
A friend of mine told me about your website. I loved the idea. I used to spend hundreds of $$ on glasses. I decided to order fade-in glasses to try it out. I loved how easy it was to figure out the size and the fit. The pic feature with trying on glasses is really cool. Delivery was timely and the quality is good.
I received my glasses order sooner than anticipated, they look and feel great! I bought 2 pairs for less than I paid for one at the optometrist, and I am still waiting on that pair... I've had my Zenni glasses for a couple weeks now and have been getting tons of compliments on my new glasses!
I have had soooooooooooooo many glasses made here... and they are great, until a pair is made incorrectly. They are requesting an original rx, regardless that they made 50 pairs for me with the same rx and pupillary distance. So, as long as they do not make mistakes, and the prescription is good, they are great. However, I will not be using them again. Very disappointed. They should request that upfront if they require it, not after the fact, when they are trying to get out of correcting their mistake. I have three pairs of PROGRESSIVE glasses I cannot use due to their mistake. Not cheap.
Thank you for posting your Zenni review of your experience with your eyeglasses order o4597126344, placed on March 13,2022, for two pairs of standard progressive eyeglasses, one pair of which – in oval, full-rim, plastic, orange and yellow frame 1110222 with red hearts and blue flowers on the yellow temple arms and a frame width of 129 millimeters – we were sorry to learn was problematic, and we apologize for any dissatisfaction you experienced as a result. We were also sorry to learn that you declined to provide a copy of the prescription you used to place this order as well as several other orders, all of which had the same pupillary distance (PD) and prescription, although some eyeglasses were ordered as standard progressives, some as mid-range workspace progressives, and some as near-range workspace progressives. We do not require customers to provide their prescriptions when they order their eyeglasses; we hope and expect that they will enter the prescription correctly. However, when customers report vision problems with eyeglasses they have ordered, we will ask the customer to provide a copy of the prescription, so we can determine whether they entered the prescription values correctly. We see that you have placed many orders using this prescription and PD, so we do not need to confirm that you entered the prescription correctly, although you have ordered different prescription types, as we noted. However, if a customer wants to return the eyeglasses to us for an inspection, we ask the customer to provide a copy of the prescription for the inspection. This is required by one of our regulators, the Food and Drug Administration, and we are also sorry that you objected to providing a copy of the prescription. Consequently, we regret that we will be unable to invite you to return the eyeglasses in frame 1110222 to us for an inspection without your providing a copy of the prescription, and we are also sorry for any dismay you experience as a result.
Great Service, Great Price. The order came as stated with a eyeglass cases. I am very satisfied with the affordable and stylish collection. I will recommend this site to other friends and family. My daughter was very happy with the selection and how quickly her glasses came. We will be purchasing other selections in the future.
The website was easy to use, my prescription was on file (my other pair broke) and quick to ship. I recommend Zenni to everyone I know for their eyewear needs! You can't beat the prices or satisfaction here!
Thank you for posting such a complimentary review of Zenni Optical. We are delighted to know that you are satisfied with your glasses and that you appreciate Zenni's affordable prices. Thank you for recommending us to everyone you know. We consider it a privilege to serve your eyeglasses needs and we hope that you will continue to choose us in the future.
Overview
Zenni Optical has a rating of 2.9 stars from 4,146 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zenni Optical most frequently mention store credit, return policy and new pair. Zenni Optical ranks 5th among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the eyeglasses order you placed on September 17,2022, order o5066903492, which we were sorry to learn you did not receive, even though the U.S. Postal Service advises that this eyeglasses order was delivered to you on September 26,2022.
As we advised in our response to your Better Business Bureau complaint you are a longtime, valued customer, and we profusely apologize for any dissatisfaction you experienced as a result.
We see a note in the database record of the order that we advised that we will issue a free remake of this order for two pairs of eyeglasses – one of them a pair of premium progressive eyeglasses with our Blokz® blue-light-blocking feature, in half-rim, rectangular, stainless-steel, silver frame 463311, with a frame width of 135 millimeters – the other one a pair of premium progressive gray sunglasses, in full-rim, rectangular, flexible-plastic, black frame 2018921, with a frame width of 137 mm.
We provided this same option to you when you did not receive your order o3469735759, placed on December 2,2022, with a free remake of the glasses from that order in order o3549342703.
We see that your most recent order, o5084365669, for one pair of premium progressive eyeglasses with gray photochromic (light-sensitive, auto-tinting) lenses and Blokz®, placed on September 24,2022, was mailed to you today, September 29,2022, with the U.S. Postal Service tracking number 9400136109361841450825.
We hope that you will accept our offer of a free remake of the eyeglasses order o5066903492.
However, if you do not want the remake of these two pairs of eyeglasses, insofar as you are a longtime, valued customer, we will be happy to make a one-time customer service exception to issue a full refund of what you spent on this order, $164.39, to the PayPal account you used to pay for it.
We will include a note in the database record of the order, informing our lab that if you contact us via telephone, at 1-800-211-2105, or via Chat (by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website), or by emailing us, at service@zennioptical.com, and putting your order number, o5066903492, in the subject line of the email, and advising of your choice either for the free remake or the full refund in the phone call, Chat, or email, we will be happy to issue either the free remake or the full refund.
We hope to hear back from you with your confirmation that you would like the free remake or the full refund, either of which we will be happy to issue.
We also hope that this will resolve this matter to your satisfaction.