Jenn R.’s Reviews of Zenni Optical & more

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Eyeglasses

“Customer Service Good - Returns a Rip OFF”

10/1/19

The customer service was great. However when I went to return 2 pairs of (non-prescription sunglasses that didn't fit my face) I was told that it was only a 50% refund because they consider them custom and cannot resell them. UNless I want 100% store credit and then try to find something in their store that works for me.

HUGE RIPOFF! They are only a good option if you know 100% that the shape, exact measurements, and everything will fit your face. If it is not exact, then you will be charged 50% of the cost of the glasses to return them, or risk trying to find something else in their store.

This is a scam unless your measurements are 100%.

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Jeff H. – Zenni Optical Rep Over a year old

Thank you for posting this review. We are sorry that the frame you selected did not fit well. We recommend reviewing our infographic entitled How to Measure Your Frame Size, which can be found near the bottom of the Zenni home page. This article offers helpful information that should make it easy to find the right size frame on our website. It tells how to measure a frame, perhaps one that you already own and that fits you well, and then using the resulting measurements to find a frame of similar size on our website. Moreover, we are sorry to learn that you dislike our return policy. We can confirm that the options for returning glasses to Zenni for reasons other than a manufacturing defect or error are either 100% store credit (excluding the shipping fee) or 50% refund (excluding the shipping fee) back to the original method of payment. This information is displayed on our website under Terms of Use, to which customers must agree before an order may be submitted successfully. We believe that store credit is a good option for customers who return glasses for reasons other than a manufacturing defect as it enables them to try again on the Zenni website. We hope you will consider accepting store credit and that you will contact us if you need any help choosing the right size frame. You may telephone Zenni Optical Customer Service at 1-800-211-2105 and one of our representatives will be eager to assist you.