What you see and try on is different than what you actually get. Quality is cheap. Apparently you get what you pay for. Refund are only 50% of purchase less shipping. Purchase instead of refund will cost about 20% more on final order.
I have been ordering from Zenni for over 10 year, I have been an optician for over 30. I most recently ordered 2 pair for my aunt, i feared it to be a challenge since she wears progressives and the next day after getting them she called to see best pairs she ever had, adjust right away. Thank you!
Thank you so much for your very heartening comments. It is great to know that you are an optician whose confidence in the way Zenni makes progressives prompted you to order two pairs for your aunt, who we were delighted to learn that she is very happy with her progressives. Thanks again for taking the time to post your remarks.
We needed a backup pair for our 6 year-old daughter and I wanted a pair that came with a strap, so that they wouldn't get lost. She was and has been pretty excited to wear them, in fact she chooses to wear these over the ones we got at the eye doctor. Love the variety and prices of your products.
Zenni is terrific. I ordered my new Rx and within 3 weeks I had my glasses. I also had a pair made at my eye doctors but after 2 attempts, they have not gotten my Rx bifocals right, but Zenni did. No problems whatsoever. Thanks, Zenni. I'll be ordering another pair.
You get what you pay for. Cheap price and cheap product. Glasses scratched quickly and easily after 6 months of use and 0% abuse. I've worn glasses for 50 years and never have I had glasses that scratched so easily. One month warranty is a joke and customer service was insulting.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, o4645644541, placed on April 2,2022, for one pair of standard progressive eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that the lenses have gotten scratched, and we apologize for any dissatisfaction you experienced as a result.
Insofar as we advised that the warranty period for a pair of eyeglasses is 30-days from the date the order was placed, aside from the one-year warranty we have on anti-reflective coatings and photochromic (light-sensitive, auto-tinting) films, we are also sorry that you contacted us about this matter several months after the end of its warranty period.
Nevertheless, insofar as this appears to be the first order you placed with us, and since you placed another order, o5053154972, on September 12,2022, for one pair of standard progressive eyeglasses with Blokz®, which we hope have lenses that have not gotten scratched, we can make a one-time customer service exception on your behalf to extend the warranty period to invite you to return the eyeglasses from o4645644541, in full-rim, rectangular, flexible-plastic, translucent frame 2018923, with a frame width of 137 millimeters, for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, please provide the order number, o4645644541, to the customer service representative who answers, and please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4645644541, in the subject line of the email, and in the body of the email, please advise that you would like emailed instructions to return the eyeglasses for the refund option you prefer.
We will email you instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We thank you again for posting your review, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.
I ordered prescription sunglasses and was skeptical because it was an online store. I was so surprised and impressed when I got them that I ordered regular lenses in the same style frames as the sunglasses and they are awesome. High index lenses. Good quality. Excellent prices. I'll be back Zenni!
Ordering my new glasses was easy. Received my new glasses very quickly. The order processed and shipped faster then I expected. Received glasses in perfect shape. The fit was perfect and the low price was even better. Thank you for providing such a much needed product like glasses to an elderly person so affordable. In this day and age when prices on everything are rising it's great to be able to get my glasses at a price I can aford.
My glasses were way too small and they fit like little kid glasses. I like my last three pair of glasses I ordered from here and they did great on them but this last one was a complete disaster. Will not be wasting my money again.
This is the third pair. I can't imagine having to go to a local place anymore. And getting stiff armed and overcharged at some local person. Prices services are great. Only wish I could try some on before I buy but it is what it is.
The glasses I received are perfect! I originally had a problem that was entirely on me. And support was very helpful in getting everything worked out for me. I will only be buying glasses from Zenni from now on and have recommended Zenni to many others!
I've ordered from other online glasses companies... and then discovered Zenni. I LOVE the options, the site, and more than anything the glasses. And the price. Oh yeah, the price. I ordered glasses with the sunglasses clip-on and they are fabulous.
I ordered a pair of glasses through Zenni Optical at a significantly reduced price than what the Optometrist was offering. The process was easy and painless and they had a wide selection of styles to choose from. Overall, the whole process was simple and quick. I was recommended to Zenni Optical by my wife who has been ordering her glasses from them for years.
I bought glasses for my daughter (who is a professional at "tearing up" her frames). She's had them for about a month now and still not a scratch on them. Ordering was SUPER EASY although I used a different app to help with the PD. She loves her new glasses. Process from start to finish is very convenient and user friendly. Quality for the price is why I WILL be a returning customer.
I loved my glasses I got from y'all about a yr and a 1/2 ago, I intentionally wanted to just order a new pair of those. Unfortunately those had been retired when I looked them up so I scrolled down and several other pairs that were close to those or similar styled were recommended. I saw this pair and while the shape was more square than the cat eye glasses I had been wearing I really liked the pink and black design. So I decided to give them a try and when they came in I loved the way they looked, and I've received so many compliments on them.
Zenni never fails to amaze me, great prices and even better quality! I'm now on my 10th pair, not because they break, but because I can get get 4 pairs for the price of one at an optician. Always get perfect lens, with all the coatings. Fast service and shipping. One one pair, I made a mistake on my prescription, zenni customer service was great. Organized a return and credit for a new pair. I'm never shopping anywhere else!
I love the frames and the simple experience of ordering with Zenni. High quality and complete with all of the features I want. My only critique is the peripherals/depth perception for these lenses feels a little weird and took some time to get adjusted to as compared to my other pairs of glasses and contacts.
The prescription was not respected at a ridiculous point. This is not a small mistake. When I wear their glasses, I feel underwater. The customer service offers me a credit but I have to pay the shipping. Yet it is not my mistake. It's theirs.
Zenni optical has to avoid or to make a joke to someone.
I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law.
Zenni customer service was wonderful! My sunglasses never showed up in my mailbox although USPS showed delivered. Zenni reps quickly and efficiently processed a new order and I received my glasses in a timely manner, at all at no charge to me. I love my sunglasses and I recently ordered another pair of progressive, transition glasses! Thank you, Zenni!
I'm very pleased with the glasses that I bought from Zenni. I was skeptical about buying eyeglasses online but they exceeded my expectations. My glasses included progressive lens and photo-chromatic lens. They cost $99.00 and I can see out of them much better than the ones that I lost which cost $500.00. I plan to purchase all of my eyeglasses from Zenni in the future.
Thank you for this complimentary review. We are so happy to learn that you overcame your skepticism and gave us a try. It is good to know that your new Zenni glasses exceeded your expectations and that you were able to save so much money by purchasing from us. We consider it a privilege to serve your eyeglasses needs and we are glad to hear that you plan to continue to patronize us in the future.
Overview
Zenni Optical has a rating of 2.9 stars from 4,146 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zenni Optical most frequently mention store credit, return policy and new pair. Zenni Optical ranks 5th among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review on the Sitejabber website of your order o5086923270, placed on September 25,2022.
We were sorry to learn that you disliked the appearance and size of the frame you selected – full-rim, round, stainless-steel, green-and-gold frame 3213224, with a frame width of 139 millimeters.
Consequently, we apologize for any dissatisfaction you experienced as a result.
You returned these bifocal eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, which we issued on October 7,2022.
On October 8,2022, you contacted us to request that the store credit refund be removed, and that a 50 percent refund to your credit card be issued.
On this same date, we removed the store credit refund and issued a 50 percent refund to your credit card.
We hope that this resolves this matter to your satisfaction.