This is the second pair of these frames I've ordered. The first pair was very cute. They looked like a blonde tortoise shell, very light and bright. I loved them! Unfortunately they blew out of the boat. This second pair just look like regular tortoise shell because there is so much dark color on them. I am very disappointed and hardly wear them. I'm a long time customer. I've ordered at least a dozen pairs of glasses. Never had anything but praise for them until recently.
Very well made glasses that get delivered in a timely manner. Look great and are extremely affordable. All the tools to use to choose your new frames are very helpful and accurate. Will continue to shop here!
I bought 2 pair of perscription eye glasses, both progressive lens. The perscription was 100% correct and the lens amazing, yet the frames were horrible. The frames resemble what you would get when you buy a cheap pair of shades from "Dollar Tree" for $1. These frames wouldn't last 30 days with continuous wear. What I'm saying is these frames are not designed for everyday wear, none of their frames have spring hinges or fit tightly. Everything is loose fitting and won't stay on your face. It's a shame to have such good lens and prices yet, horrible frames. Not for someone who wears glasses everyday...
Thank you for posting this Zenni review, which gives us an opportunity to address these issues.
We are sorry that the frame you selected does not fit well, and we apologize for the dissatisfaction you may have experienced as a result. We wish to advise that to ensure that you will get the right fit when choosing a frame, it is necessary to first measure a frame that fits you well, then you may compare the resulting measurements of that frame to those provided on the product page of your favorite frames on our website, or when browsing the website, you may use the Size filter to narrow your results to only frames that fit your needs. We also want to clarify that contrary to what you stated in your review, on our website, there are over 500 frames that feature spring hinges. To find these frames when browsing, simply select the filter called Feature, and a drop-down menu will appear that gives you the option to select different features to search for. By selecting spring hinges from that menu, you will narrow your results to only frames that have spring hinges. We hope this information is helpful to you.
Furthermore, we want to remind you of our return policy, which allows you to return glasses while they are still covered by warranty, for store credit, which you may use to purchase a better fitting frame with spring hinges. In addition, it is important for you to know that on a case by case basis, we are happy to consider extending the 30-day warranty, so if you are interested in returning your glasses, whether they are still under warranty or not, we encourage you to contact us at your earliest convenience. You may email us at online_reviews@zennioptical.com and we will respond within 48 hours. We hope you will contact us soon so that we may resolve this matter quickly and to your satisfaction.
It was a quick and easy process placing my order. I liked the first pair of frames that I got 4 years ago and noticed they were still an option now so I chose them again with a new prescription. Extremely satisfied all the way around and would definitely recommend Zenny to others looking for frames, as I have in the past and will continue to do in the future.
I've always gotten my prescription glasses from an optical shop, and I will continue to do so. The glasses I got from Zenni were terrible quality -- blurry, like they weren't even my prescription. Second, their blue blocking lenses which they claim on their site are among the clearest on the market, are actually an ugly yellow/green tint. So I got poor quality glasses that didn't correct my vision, plus lenses with an ugly, yellow/green highly visible tint to them. Customer service was terrible on this issue. They want to exchange, which doesn't help with QUALITY. It's not about the frames policy, it's that the lenses are garbage.
Thank you for posting this review of your recent experience with Zenni Optical.
We wish to confirm that as a result of the blue light blocking technology that is built into the lens material, a slight tint may be detected, particularly when the glasses are held in front of a white background; consequently, our Blokz lenses are described on our website as virtually clear. Nevertheless, we are sorry that the tint is darker than you expected, and we want you to know that customers are always welcome to take advantage of our return policy which allows for glasses to be returned for reasons other than a manufacturing error or defect, while the glasses are still under warranty, for one of two options - 50% refund to the credit card used to purchase the glasses, excluding the shipping fee, or 100% store credit, which also excludes the shipping fee, and can be used to purchase a different item from our website. However, because you are also having problems with blurred vision and suspect that the prescription is incorrect, you may submit a copy of the prescription and pupillary distance (PD) measurement to us for verification. Once we have confirmed that both were entered correctly on the order, we will be happy to email you instructions to return the glasses to be inspected, and if the inspection results indicate that the glasses were manufactured incorrectly, you may choose to have them remade without the Blokz lenses or you may request a full refund. If these options were not made available to you when you contacted our Customer Service department, please give us another opportunity to properly assist you by emailing a copy of your prescription and PD to us at online_reviews@zennioptical.com and we will respond within 72 hours. We hope you will consider contacting us soon so that we may resolve this matter to your satisfaction.
Just received my third pair of glasses from Zenni. I keep ordering because Zenni has such affordable glasses in such cute styles, it's easy to create an eyeglass wardrobe. Fast service, great styles and economical. Appreciate Zenni.
I purchased a pair of glasses in August of 21. I was very happy with the quality and the price. HOWEVER, in Dec of 21 I accidentally broke the frame by inadvertently sitting on my glasses. The lenses were completely intact. I reached out to customer service and was told the only option I had was to buy a completely new set of glasses and that just buying the frame was not an option. So my initial savings on the glasses is now obsolete. I will not purchase from them again.
Thank you for posting your Zenni review of your full-rim, browline, mixed-material, copper-, tortoiseshell-, and silver-colored frame 199115, with a frame width of 144 millimeters, breaking. We were sorry to learn that your frame broke, and we apologize for any dismay you experienced as a result. As we advised, when a customer’s frame breaks within an order’s 30-day warranty period, which starts the day the glasses are delivered, if the customer contacts us during the warranty period, we can send the customer a free replacement frame. However, insofar as this order, placed on August 25,2021, was outside its 30-day warranty period when you contacted us about the frame breaking, we advised that the option to replace the frame is to purchase the frame, for $35.95, with free, nonprescription lenses, and when the frame arrives, you can remove the nonprescription lenses from the new frame and install the prescription lenses from the broken frame into the rims of the new frame. Here is a how-to video, found toward the middle of the bottom of every page of our website, which provides information explaining How To Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. We hope that you will purchase a new frame 199115 with nonprescription lenses, and then when you receive the new frame, if you would like a customer service representative to talk you through the lens-replacement process, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. We thank you again for posting your review, and we hope that you will order the replacement frame with nonprescription lenses and install the prescription lenses in the new frame, which we hope will resolve this matter to your satisfaction.
Other than making a decision on my glasses (the glasses try-on tool felt a little inaccurate but the delay was mostly due to my own indecision and fear of commitment) this process was a breeze. Once I picked out my frames, I was easily walked through adding my prescription, any add ons that I wanted, etc. I'm in love with my glasses (I got an every day pair as well as a set of sunglasses), as well as the leather case upgrade. I love that it folds flat (for me, it's always unfolded since I've either got my glasses or my sunglasses in it, but it's a convenient feature). I love Zenni glasses! I'm going to get my husband a few pairs, too!
I've ordered from here a million times for myself and twice for my boyfriend. Only slight issue is that the large men's size is just as tight on his face as the medium. We measured beforehand, so idk. He's still able to wear them, but they do leave a mark. I order the petite for myself and have never had a problem. Quality and shipping is great.
The glasses are perfect! My daughter went back to school with her fresh new pair. My order did not take long to be made and shipped. All I ask is that you redesign your purchase receipt to show the name of the patient (name that's on the Rx) because that is required by FSA as well as insurance reimbursement situations. I had to make a special request today but your representative helped me to hopefully solve the issue (patient's name was added on the shipping address on emailed receipt). Also the itemization was a bit confusing (again, related to my insurance needs) and I think that could be made more clear on the receipt. Thank you!
The frames are very tight to my head and make it very uncomfortable to wear they work good for my eyes but they pinch the sides of my heads and leave a Groove when I wear them not sure how to fix the problem. Plus I have a credit balance there that I don't know how to get back into my regular bank account due to the first pair was not right.
Thank you for posting your Zenni review of the frame you selected for your two orders with us – full-rim, rectangular, plastic, black and white frame 125821, with a frame width of 138 mm. We were sorry to read that the frame is uncomfortable to wear, and we apologize for any disappointment you experienced as a result. In addition, you selected this frame on your first order with us, o4381449798, placed on December 18,2021, and you returned these eyeglasses to us for a 100 percent refund of their price, $30.91, in the form of store credit to your Zenni account, which we issued on January 5,2022, after we received the returned glasses. Since you stated that on this order you entered a single-vision distance prescription although you had intended to enter a single-vision intermediate (computer vision) prescription, we were surprised to learn that on your second order, o4425247612, you selected the same frame, although we see that you included your Near-Vision reading Addition correction (NV-ADD), +2.50, on this order, and you selected the near-range workspace progressives prescription type. This order was delivered to you on January 18,2022, according to the U.S. Postal Service website, and you posted your review a little outside its 30-day warranty period, which starts the day the glasses are delivered. Nevertheless, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf, so that you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If you select the store credit option, the amount would be $50.90, and this store credit will be added to your store credit balance, $30.91, for a total store credit balance of $81.81, which can be used toward the payment of your next eyeglasses order once the glasses have been returned and the $50.90 has been issued. Insofar as you mention the fit of the eyeglasses frame, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Moreover, if you would like to return these eyeglasses to us for one of the two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105. Anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4425247612, in the subject line of the email, and please indicate in the body of the email whether you would like the 100 percent store credit refund or the 50 percent credit card refund. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
I thought the ordering process was easy. Customer service was very helpful with the measurements. The glasses were made very quickly but took longer than I expected to arrive. When I called customer service they said they were coming from overseas and would start to
Track once they were in the US. I don't know that I would have chosen to order if I knew this was the case. The website indicates they are manufactured in the US. Shipping label had a third location, also not mentioned on website.
They came in a reasonable amount of time and look nice. Hadn't wanted to spend on prescription sunglasses because I wear contact lenses most of the time, but on random weekends when I don't, I have to go out without any eye shade for the sun. These were priced low enough, even as bifocals to make me go ahead and buy.
I've ordered several pairs of glasses in the last 4 or 5 years, and I'm never disappointed with my orders. There was one time recently, when placing an order for glasses for myself and my son, I accidentally used my prescription for both frames. I called Zenni and they corrected the issue for me quickly and our glasses came perfect. My last order was sunglasses, which I've never owned a pair of prescription sun glasses before. They're PERFECT! I was afraid because I'm very picky about sunglasses shapes, but with the try on option I was able to find a pair I loved.
I purchased the glass because they came with clip on sunglasses, but the sun glass clips are a piece of plastics with the edge painted to look like a frame. If I go to adjust my glasses the clips fall off. I will not purchase again. The glasses themselves are very nice and fit well it is just the cheap clips that upset me
Thank you for posting your Zenni review of the magnetic snap-on polarized sunshades that came with the eyeglasses you ordered – full-rim, rectangular, acetate, spring-hinged, green frame 503624, with polarized magnetic snap-on sunshades and a frame width of 141 mm.
We were sorry to read that you are disappointed in the magnetic snap-on sunshades, and we apologize for any dissatisfaction you experienced as a result.
We also want to mention that, when we looked up your frame, we saw that it has been discontinued, along with model 503612, a gray version of the frame.
We still have frames 503623 (tortoiseshell and clear ombre), 503625 (tortoiseshell with translucent blue temple arms), and 503635 (ivory tortoiseshell). These are all the same frame except for the color.
It appears that you ordered three extra pairs of the sunshades set. If you would like to return these extra sunshades that you purchased separately, we can refund to your PayPal account what you spent on them.
If you would like to pursue returning the extra pairs of sunshades you ordered, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the sunshades for a 100 percent refund of what you spent on them to the PayPal account you used to pay for the order when you advise of the order number, o4295161759.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4295161759, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the extra magnetic snap-on sunshades to us for a 100 percent refund of what you spent on them to your PayPal account.
We will email you the instructions to return the extra magnetic snap-on sunshades for the refund, and we will also email you a prepaid mailing label to use for return postage.
We very much hope to hear back from you, with your request to return these extra sunshades to us for the refund, which we hope will resolve this matter to your satisfaction.
I'd used Zenni about 4 years ago. Then I'd found them cost effective and very professiona.My prescription changed so after all this time, as a trial, I ordered one pair reading and one distance. I was so satisfied with everything that I've ordered two more pairs ( distance and bi-focal) and plan on ordering a couple more. I just like having backup and different glasses for different situations. Hope they continue to maintain.
My puppy chewed my eyeglasses from Zenni. I put a post up on IG after I reordered the same glasses. I thought it was a cute puppy story & tagged Zenni (in case anyone liked my glasses style). Someone from CS said contacted me & said Zenni would like to replace them for free to get the puppy out of trouble. And true to her word, ZENNI did. And true to mine, you now have a very loyal customer. You far in renewing my faith in people. I'm so grateful. Thank you!
As a very very nearsighted human, I ordered FOUR pairs of glasses from Zenni -- two for reading, and two for distance. One of the distance pairs that they sent me was made with lenses that were obviously NOT high-index -- they were twice as thick as the three other pairs I had ordered. The other distance pair was simply not the correct prescription in the left lens. The representative I talked to was nice enough, and he said to send the unsatisfactory pair back, but my refund was about $37 short. I now have a credit and will try to get two more pairs. I'm okay -- not thrilled -- with the glasses I kept. I wish Zenni had more frames specifically made for very nearsighted adults -- ones with longer temples but smaller lens heights and widths. A larger lens just makes my glasses so heavy, and also makes my eyes look horrible.
Thank you for posting your Zenni review of your eyeglasses order that included two pairs of distance-vision eyeglasses and two pairs of single-vision reading glasses. We were sorry to read that the two pairs of distance-vision eyeglasses did not work out for you, and we apologize for any dissatisfaction you experienced as a result. Since you complained that one of the pairs of single-vision distance glasses had thicker lenses than the other frames, this pair of eyeglasses may have been the ones in full-rim, browline, mixed-material, tortoiseshell and silver frame 195425, with a frame width of 144 millimeters, a lens width of 51 mm, a lens height of 43 mm, and a frame weight of 24 grams, since the frame and lens widths are wider than those of the other pairs of glasses you ordered, and it also has our Blokz® blue-light-blocking feature, which may add some thickness to the lens. The other pair of glasses you returned was full-rim, oval, plastic, brown frame 125915, with swirly designs on the temple arms and a frame width of 134 mm, a lens width of 47 mm, a lens height of 37 mm, and a frame weight of 23 grams. The two near-vision eyeglasses you kept were in full-rim, browline, mixed-material, brown pattern frame 7822015, with a frame width of 133 mm, a lens width of 46 mm, a lens height of 39 mm, and a frame weight of 22 grams; and full-rim, cat-eye, acetate, spring-hinged, faux woodgrain brown frame 629615, with a frame width of 134 mm, a lens width of 49 mm, a lens height of 33 mm, and a frame weight of 25 grams. Because you had issues with the size of the single-vision distance glasses, we want to want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful.
I placed my order for new glasses with a new prescription on March 22,2021 and received them April 3,2021. Super fast service! I am super pleased with my new glasses. Locally places wanted $335 for one pair and at Zenni I paid 1/3 of that. I highly recommend Zenni Optical for your glasses needs.
Hi. It is absolutely exhilarating to read your words describing your satisfaction with our service. We are delighted that you are happy with the cost of your glasses and the delivery speed of your order. We are also glad that you are pleased with your glasses. Your business is very much appreciated, and hope you will continue to choose Zenni in the future. Thank you for posting your review.
I love Zenni glasses. I have at least 6 pairs and they're all great. Except this last pair... somehow I missed the "progressive lens" check box... so they're only for distance. I can't read with them at all. Sadly, because of that, I'm not really wearing them at all. Wondering if Zenni will replace them for me?
Overview
Zenni Optical has a rating of 2.9 stars from 4,146 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zenni Optical most frequently mention store credit, return policy and new pair. Zenni Optical ranks 5th among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi. We are delighted to read this very complimentary review of your experience with Zenni. From our infographics on how to measure your frame size and our video demonstrating how to measure your PD (pupillary distance), to providing two different try-on tools, to the face-ship quiz and more, we try to provide everything a customer could need to choose their perfect pair of Zenni glasses. We are thrilled to learn that one or more of these tools were helpful to you. This helps validate our efforts. Thank you for sharing this review. It is exciting to know that you plan to continue shopping at Zenni, and we look forward to serving your eyeglasses needs in the future.