My puppy chewed my eyeglasses from Zenni. I put a post up on IG after I reordered the same glasses. I thought it was a cute puppy story & tagged Zenni (in case anyone liked my glasses style). Someone from CS said contacted me & said Zenni would like to replace them for free to get the puppy out of trouble. And true to her word, ZENNI did. And true to mine, you now have a very loyal customer. You far in renewing my faith in people. I'm so grateful. Thank you!