Zenni Optical

Misleading. They do not make it clear that the glasses are made in China and ship from China. Their address and phone are American, which misleads people.

This is kind of a bait and switch operation.

My glasses shipped 5 days ago. It took 6 days to get from Kentucky to Chicago. (did they walk?) Now they have been in Chicago 2 days, Even thought they emailed me and said they would arrive yesterday, they didn't. Now I have been told it will be 3-7 days to get from Chicago to my house which is 5 miles away, I could probably walk that distance 10 times in 3-7 days. I have ordered stuff from China that came faster. Never ever ever will I order from Zenni again. Their glasses are cheap, but you will die of old age before the arrive/

I have called and messaged several times regarding my last order. Was in store credited 1 pair of glasses after returning them. The company said the order was correct but they would give me a in store credit because not being happy. Regardless I told them something wasn't right with the glasses. Since then I took other pair to place my RX was written and learned the axis isn't correct either. Was told after calling I would get a return email. Never received and cannot even chat in now. I just want the correct lens or a complete refund. This has been since January. No one should have to go through this to be able to see.
Nancy Dunn

My husband and I each ordered a pair of glasses. Both prescriptions were totally wrong and the lenses and frames couldn't be any lower quality. My husband's glasses are way too small for his face. Both pairs are absolutely useless.

My glasses were lost in the mail, and when I called Zenni, I reached a call center overseas that was eitherunwilling or unable to assist me. In fact, the representative insisted that I conduct my own investigation to figure out what had happened to them. Worst of all, my glasses, for which I paid $70, were of shoddy workmanship. They're so flimsy that I worry that they won't last much at all. Don't buy from this company!

I used to LOVE Zenni, and now I HATE it! Prices have gone up dramatically. I used to be able to get tints on my glasses, and now there are no options for that. And they try to upsell you on all these expensive add-ons. And the chat help is a joke! Was a disappointment!

For fve years i've been using Zenni glasses and they've always been good, but this time around they were terrible, the prescription was wrong and the transitions lenses were like dark sunglasses. Returned for refund. Will use another vendor.

I purchased single vision, glasses and sunglasses I am 100% satisfied with both pairs. Great for quality great pricing my three children also wear glasses and I will be ordering all our glasses from Zenni.

I love Zenni's frame options for the more avant gard styles. I have ordered twice from them. I paid last year for expedited (5-10 days) shipping and it took 16 days to receive my glasses. This year, I didn't pay because there really was no expedition of the order. I ordered Feb 11. On the 14th I received a notice they had been manufactured and were enroute to the distribution center. It has taken 8 days to arrive at the distribution center. I received a notice today 2/22 that a tracking number had been created but they haven't actually shipped yet. I suspect by the time they do, it will be approximately about the same time. If you need something right away, they are not great. I would recommend buying your staple at Costco or somewhere you can get them right away and just using Zenni as a fun back up since they are not reliable and the customer service when you inquire is flippant at best. Do not pay for expedited shipping. You won't receive them any faster for the $20 charge.

I got two pairs, one had wrong description and it was so small for my face and when I contacted them they apologized and they asked to send back the first pair but I have to pay for shipping the replacement one!
The other pair that I initially felt it was ok, I discovered I have to tilt my face to the left to be able to read otherwise it will be blurry …. Waste of money and time don't risk it they don't even deserve one star.

Shipping was fast, it was estimated 7-14 days and arrived in 9 days.My new glasses look great on me and feel good quality very happy with my purchase. Fits to perfection and are almost invisible. Love Zenni glasses.

Their eyeglasses are distorted and prescription is way off they are blurry and very small area of prescription.They have my glasses and my money and refuses to fix the prescription even though the representative admitted that the prescription is is in a smal field of visionI am out over $400

Zenni refuses medical professional evidence they screwed up the Rx. Proof attached with Rx numbers supplied when glasses were ordered (top) and what Zenni sent (bottom). Then it took 5 days to get a return call.

I've used Zenni for years. They've got great selections of regular prescription frames but I'd like to see more bifocal frame options. I love how they recommend the lens best for your prescription and frame. Not to mention their prices are affordable. **It'd help if they'd turn the "try on" with photos back on.

Tons of nice frames but none of them fit my prescription since it's supposedly too strong, even though I had no problems getting glasses from a rival site or other places.I returned a pair of glasses and they gave me store credit so at least customer service is good.

I bought glasses from Zenni back in June. They were quick and easy to get, also very cute and pretty cheap. But... within only 3 months, my frame broke. And also, the little screws had fallen out at least once or twice a month! Very disappointed

I've ordered two pairs of glasses from this company. Both were "metal" and snapped in the middle. Customer service chat is just AI and you can't get anyone to help you. They were not helpful as they cited their 14 day return policy.