I have been getting glasses from Zenni for at least 5 years. I have about 7 pairs. Mostly OK. However, now Zenni has narrowed the frame width on many models, including the ones that I want to reorder, and kept the same model number. So now, the glasses that I want to replace are way too narrow and won't fit. So be sure to check the measurements, especially the frame width, when ordering or re-ordering. This is bad business and very misleading and I suspect many customers will be very upset when their glasses don't fit.
I purchased sunglasses through Zenni and the cheap case they came in had a lining that melted and emitted something toxic that left a film on the glasses and ruined them. Zenni wouldn't refund and didn't care about the issue because it was past the 14 days. But the glasses were only a couple of months old. I do not recommend you purchase from Zenni.
Love my new glasses! I've purchased several pairs of glasses from Zenni and they are always great! The one time I had an issue, they made it easy for me to do a return and they gave me my credit back quick too! Great customer service!
Thank you for posting this very gratifying review of your experience with Zenni Optical. We are delighted to know that you are happy with your glasses and that you are pleased with the service you received. We appreciate your business and we hope you will continue to patronize Zenni in the future.
I've used Zenni over a decade now & will continue to do so! Description & lenses have always been point on! And the prices are phenomenal! I have referred to adult friends & family for them & their children with only great reviews & a ty!
I have ordered glasses several times now. They always come fast and are a great quality! The ordering was so easy and they came like 6 days after I ordered them. I will continue to use them and tell everyone I know that wears glasses. They all get soo excited. Thank you Zenni! Forever customer
I ordered my glasses on line. Was not sure what to expect. So many other companies have phony TV ads where they quote 2 pair for $69 dollars so I took a chance as glasses at these phony TV ads generally run about $300 or more for glasses
So ordered from Zenni. Giving my prescription on line after visiting a Walmart eye doctor to have eyes checked and get Rx for glasses. Within a short delivery time my glasses arrived. They were and are great. For a price of around $90 dollars I got a very good quality, stylish prescription pair of glasses. I am going back again to get a couple more pairs when eyes are checked again for new prescription in the future. Zenni will be my place for glasses from here on out
First time I've had a little disappointment with a Zenni product. I sprung for the anti-fog since that's a constant battle at work and even just minutes after using the wipe they'll fog up during temp change or during a masked procedure just the same as any other lenses I've ever had
Do not buy eye glasses from
ZENNI OPTICAL
They were suppose to make progressive lenses for me but they are single vision.
I have never ordered single vision. Been ordering progressive for years.
(Thought I was going crazy.)
Had the glasses checked locally.
Zenni denied refunding me.
They told me it's been over a month but I haven't been able to go to the opticians until today.
One month warranty? Wtf. They made them wrong and I paid for progressive lenses not single vision.
Thank you for posting this review of your recent experience with Zenni Optical.
We are sorry to learn that there was a problem with the glasses you received, and we apologize for the disappointment you experienced as a result. We will confirm that in accordance with our Terms of Use, customers must contact us within 30 days after the order is delivered if they wish to return items. However, if after the return window has closed we are contacted regarding a manufacturing error, and we verify that the prescription was entered correctly on the order by comparing a copy of the prescription to the order details in our database, we can make an exception to have the customer return the glasses to be inspected. Furthermore, if the glasses are returned, and the inspection confirms that the glasses were manufactured incorrectly, it is our policy to remake the glasses at no additional cost. And if the customer prefers to request a refund instead of a remake, we will be happy to process a full refund. If the agent who assisted you did not offer you the chance to verify your prescription and return the glasses to be inspected, we apologize, and we hope you will give us another opportunity to resolve this by emailing a copy of your prescription and your order number to online_reviews@zennioptical.com and we will respond within 48 hours. We hope you will contact us soon.
The process is very simple and frankly, user friendly. If something goes wrong with the order process, you can always talk to someone but I haven't had to do that unless something was arrive upon receiving my glasses. Only 1 time I had an issue and they resolved it very quickly.
Very happy with the quality and overall price point.
Thank you for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We were delighted to read that you find the order process simple and user-friendly, that you appreciate the low prices of our high-quality products, and that when you contacted us about the size of the frame from your December 24,2021, order, o4396936982 – full-rim, rectangular, Ultem, black frame 6499321 with a white interior, a pair of magnetic polarized snap-on gray sunshades, and a frame width of 139 millimeters – which did not fit you well, we invited you to return these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account. We were happy to see that you used the store credit toward the purchase of the frame you selected for your order o4461510965, placed on January 18,2022 – full-rim, rectangular, flexible-plastic, spring-hinged, black frame 2012421, with a frame width of 138 mm. Of course, we hope that you are pleased with these eyeglasses. Since you returned the eyeglasses from the previous order because of a size issue, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again, Mr. Gomez, for sharing your heartening comments. Moreover, we want you to know that we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.
The glasses over all were fine, however the end of the frames on one side came off when I had a floaty attached and it was removed, it exposed a bare wire at the end which was a poking hazard.
Also, because they taper to a point the floaty kept slipping off and ended up falling in the ocean when I leaned over when we were moving and I lost my glasses! Frame not recommended if you use a floaty, but likely just fine if you do not slide anything tubular over the ends for floatation.
Thank you for posting your Zenni review of the frame you selected for your single-vision polarized gray sunglasses on your order o5101698134, placed on October 1,2022.
We were sorry to read that there was an issue with the frame you selected – full-rim, rectangular, flexible-plastic, spring-hinged, blue frame 2014716, with a frame width of 135 millimeters.
However, it was good to see that you placed a new order, o5193601726, on December 1,2022, for a new pair of polarized gray sunglasses in frame 2014716.
We hope that you will be happy with these sunglasses, and we thank you again for posting your review.
We also hope that you have a very happy holiday season!
Was satisfied with my order. I was nervous about ordering online and the glasses not fitting to my face but they did. Having that feature where you snap a photo of yourself to "try it on" was helpful as well. The price was great I will be ordering more
The saying "You get what you pay for," seems to be applicable with Zenni.
The frames were flimsy and not the least expensive at $25.95. The price actually ended up being $131.00. While less expensive, the lens quality and accuracy, along with the cheap frames, made the purchase worthless. I found out the hard way that they will not refund the purchase price. The return policy is vague and tucked away on their website. They offer a Zenni credit, not a refund. I would rather pay more for quality glasses, than go through this company. If you want to save money, I would suggest a local discount company rather than Zenni. Many offer relatively inexpensive glasses and provide better quality and services.
Thank you for posting your review. We are sorry that you were unhappy with your recent purchase from Zenni Optical.
We can confirm that a full refund is not available for all returns, however, it is an option for some, so we would like to take this opportunity to clarify our return policy. If a customer believes that their glasses were manufactured incorrectly or if they are defective in some way, the glasses may be returned to us for inspection. Once we inspect the glasses and confirm the error or defect, we will remake the glasses at no charge, and for customers who do not wish to have their glasses remade, a full refund is granted. However, if glasses are returned to us for reasons other than a manufacturing error or defect, standard return options apply. Those options are either 50% refund to the credit card used to purchase the glasses, or 100% store credit. Both options exclude the shipping fee.
If you believe that your case was not handled according to policy, please send us your order number in a private message on this review site and we will respond within 48-72 hours. We hope that we can resolve this matter to your satisfaction.
These glasses are a bit small for my face. I'm wishing I would have got them as sunglasses instead of every day wear. The nose piece hovers over my nose instead of sitting on it unless I force it but this may be due to the slope of my nose bridge. Also, the width of my face must be wider than the glasses so I feel like I'm stretching them out when I wear them. I'm hoping overtime they do stretch to sit comfortably on my face. I haven't been wearing them much though because of how they don't fit properly.
I was going to give 2 stars but they arrived quickly so I gave a star for that.
Thank you for posting your Zenni review of your eyeglasses order o5015529062, placed on November 9,2022, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that the frame you selected – full-rim, square, flexible-plastic, tortoiseshell frame 123925, with a frame width of 136 millimeters – did not fit you well, and we apologize for any disappointment you experienced as a result.
We see that you placed a subsequent order, o5191523080, on December 8,2022, for a pair of single-vison distance eyeglasses in a wider frame – full-rim, cat-eye, flexible-plastic, translucent beige frame 2037715, with patterned temple arms and a frame width of 144 mm.
We hope that when you receive these eyeglasses you will be satisfied with the fit of the frame.
Nevertheless, the U.S. Postal Service website advises that the eyeglasses from order o5015529062 were delivered to you on November 15,2022, which means that the order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order.
If you would like to pursue returning the eyeglasses in frame 123925 from your order o5015529062 for one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5015529062.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5015529062, in the subject line of the email and in the body of the email please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We hope to hear back from you, if you would like to return these eyeglasses to us for one of our two refund options, and if you select the 100 percent store credit refund, you may want to use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you well, if you receive the eyeglasses in frame 2037715 and the fit is not perfect.
With this in mind, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!
I haven't bought a new pair of glasses in over 10 years! Needless to say, I NEED a new pair. I found a great pair on Zenni that I wanted to try, but I was also looking at other websites for glasses. When it came down to it, I chose the other company because they offered free returns within 14 days. I have a very small face for an adult, and I'm too nervous to buy a pair of glasses online without trying them on first. Zenni would only offer a 50% return within 30 days. So, ultimately, I chose not to go with them.
Please due your research, these glasses are the lowest quality and their refund policy is a joke. They pretend to send it to their lab to check the lenses (even though I took it the glasses to my optometrist) and the prescription was wrong as they manufactured them. Then the only thing they offer you is either a store credit (so you can keep buying the crappy made glasses), or 50% of your money, which means they made 50% profit and you have nothing in exchange. SCAMMERS! - Got to EyeBuyDirect and save yourself the fake reviews and raves online.
Thank you for posting your Zenni review of your experience ordering standard progressive eyeglasses from us with gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature. We were sorry to learn that your first order, o4696929229, was placed with incorrect, plus values on the Cylinders, whereas the prescription you subsequently provided calls for minus values on the Cylinders. For this order, you chose full-rim, cat-eye, acetate, spring-hinged, ivory tortoiseshell frame 4437939, with a frame width of 131 millimeters. You returned these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and you used this store credit to pay for most of your next order, o4697470344, for another pair of standard progressive eyeglasses with gray photochromic lenses and Blokz®, in full-rim, cat-eye, flexible-plastic, spring-hinged, blush tortoiseshell frame 2030019, with a frame width of 136 mm. We were happy to see that you entered the prescription correctly on this order, but we were sorry to learn that you could not see well with these eyeglasses, either. Consequently, we apologize for any dissatisfaction you experienced as a result. You returned these eyeglasses to us for an inspection, and we want to confirm that we do not send the glasses to our lab to be inspected; the inspections are performed by inspectors in the U.S. Insofar as our inspection of these eyeglasses found no manufacturing errors, we issued a $5.00 refund in the form of store credit to your Zenni account, representing the amount of this order that was paid for with a credit card, and we emailed you to ask if you would like the 50 percent refund of the amount of store credit used to pay for this eyeglasses order, $57.45, issued to the credit card you used to pay for the previous order. When you confirm that you accept this refund, we will ask our lab to issue it to your credit card, and when they have issued this refund, they will email you confirmation that it has been issued, with a transaction number. We hope that this will resolve this matter to your satisfaction.
If your a first time buyer for glasses online be sure to do your research and ask questions. I had several issues with the first pair at Zenni and their answer/response was buy a smaller pair. Nothing more. They don't ensure satisfaction with their products and when you state your concern they say "i'm sorry to hear that" and restate their policies.
Thank you for posting this Zenni review.
We are sorry that you had problems with your glasses and that you were unhappy with the advice given to you by our representative. Because we do not have your order number to check the details of the order and because you have not specified exactly what you experienced with those glasses, we cannot determine whether the advice given to you was appropriate. If your issue has not been resolved to your satisfaction and if you would like us to look into this further and try again to resolve it in a manner with which you will be pleased, please send us the order number via direct message on this website and we will respond within 3 business days. We look forward to assisting you with this matter and we hope to hear from you soon.
Our previous order arrived broken. My son had no glasses as he broke his older pair. We contacted Zenni and immediately ordered a new pair. I needed new glasses ASAP. The company was great. I would have loved a refund to use for the emergency pair I ordered, but they did give me a credit. I sent the broken pair back with a prepaid label. I will need to use the credit on future orders. I'm happy with their response.
This is my third order and I am just as pleased as I ever was. You get great value and style for the modest prices. I have insurance, but the local optician offers poor choices of frames when the glasses are paid for through insurance. Zenni's offers variety,quality, and style to everyone...and with modest prices!
I ordered these glass for my daughter because she scratched the lens on her new one that she only had for about a week. She is only 5 years old and this is her first time having to wear prescription glasses. But these glasses fit nice they look a little big but we are adjusting to them.
I will only buy from Zenni Oprtical for now on. Hands down the best customer service on or off line. Responsive, fast and easy to communicate with. Thank you Zenni Optical!
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 5th among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. We have updated how the frame sizing is listed, but the actual frame sizing hasn’t changed and you can order with confidence it’ll be the same as your previous orders!