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Do not buy eye glasses from
ZENNI OPTICAL
They were suppose to make progressive lenses for me but they are single vision.
I have never ordered single vision. Been ordering progressive for years.
(Thought I was going crazy.)
Had the glasses checked locally.
Zenni denied refunding me.
They told me it's been over a month but I haven't been able to go to the opticians until today.
One month warranty? Wtf. They made them wrong and I paid for progressive lenses not single vision.
Tip for consumers:
Go to a professional who sits with you
Products used:
Eyeglasses suck wrong script was made
Deirdre R.'s review of Zenni Optical earned 3 Very Helpful votes
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My husband and I each ordered a pair of glasses. Both prescriptions were totally wrong and the...
My glasses were lost in the mail, and when I called Zenni, I reached a call center overseas that...
Thank you for posting this review of your recent experience with Zenni Optical.
We are sorry to learn that there was a problem with the glasses you received, and we apologize for the disappointment you experienced as a result. We will confirm that in accordance with our Terms of Use, customers must contact us within 30 days after the order is delivered if they wish to return items. However, if after the return window has closed we are contacted regarding a manufacturing error, and we verify that the prescription was entered correctly on the order by comparing a copy of the prescription to the order details in our database, we can make an exception to have the customer return the glasses to be inspected. Furthermore, if the glasses are returned, and the inspection confirms that the glasses were manufactured incorrectly, it is our policy to remake the glasses at no additional cost. And if the customer prefers to request a refund instead of a remake, we will be happy to process a full refund. If the agent who assisted you did not offer you the chance to verify your prescription and return the glasses to be inspected, we apologize, and we hope you will give us another opportunity to resolve this by emailing a copy of your prescription and your order number to online_reviews@zennioptical.com and we will respond within 48 hours. We hope you will contact us soon.