I ordered 2 pairs of normal glasses and 1 pair of sunglasses. I'm so in love with them and love having variety for a cheap price, while not having to sacrifice quality. I will definitely be purchasing from Zenni in the future!
Very happy with my glasses. They are very stylish. Fit like a glove. They do their job better than other glasses I've had for less than a 1/4 of the price. Get your prescription. Get your own PD, it's easy. Go with Zenni.
Shoddy work not worth the cheap price. We ordered two pairs of glasses with an identical prescription. We received two pairs of glasses with slightly different prescriptions.
When worn, one pair would result in slightly blurred vision, dizziness, etc so we took them to an independent retailer and sure enough the axis on both lenses was off slightly (on the messed up pair).
We contacted customer support and sent the glasses back. After a month or so they came back to us (after we had to ask them what is going on) and said the glasses were fine. We asked about the difference in prescription and they said they would test them again.
Finally got back to us that the glasses were within an acceptable margin of error.
They have an acceptable "margin of error" when producing glasses to match a prescription.
In other words, what you order is not necessarily what you get - but that is just fine. You'll "get used to them."
I was in need of glasses so I went online to search for them and came across Zenni. They had a wide variety at a reasonable price and it only took them a few days to have everything done and delivered to me.
Love it. Quality of frame and prescription lens is excellent. I will purchase again.
The site is very easy to navigate. Try on feature helped a lot. The prescription details can be complex if you don't understand the terminology. The description flag helped a lot but its best to have your eyes checked so that your optician or optometrist can give you the details.
After making sure to get my updated RX and my PD, I was able to use the measurements from a previous pair of glasses to find the right size. The glasses I got fit well and look nice, especially for around $55 total! I'll keep coming back to Zenni and recommend them to anyone I speak with...especially as they notice my nice new specs.
I ordered complimentary replacement nose pads and received so much more than I expected! 2 sets of nose pads, threads for my rimless glasses, and a screwdriver. So helpful! This is better service than I've ever gotten at an eyeglass store. The customer service rep on the phone was also very polite and helpful.
I've been ordering from zenni for the past 3 years and have never had problems until now. I ordered in early February and the order was lost. I was told to wait both times I called (at 4 and 6 weeks out) and finally after 2 months, I called a demanded a refund. I was told to wait for an email while a final decision was made. You lost my order. Just refund my money. If you really wanted to make it right, you would have just sent me another pair of glasses after it was ascertained that you lost the first order (tracking had it at a pick up facility in California for over 4 weeks. It was lost, just fix it.). If they had acted at all concerned and attempted to fix the issue, rather than just tell me to wait, I'd still be a customer. As it stands now, not only will I never order with them again, I'm contacting my lawyer if they don't refund me in 48 hours.
Thank you for posting your Zenni review of the most recent order you placed with us, o4536834703, on February 17,2022, which we mailed to you on February 23,2022. We were sorry to learn that the U.S. Postal Service website advises that, as of February 26,2022, the glasses were in transit but would be arriving late, and that they have not updated this status with any more recent information. Consequently, we apologize for any dismay you experienced as a result. It was good to see that on March 10,2022, we refunded the $4.95 Standard shipping fee to the credit card you used to pay for the order. However, since you requested a refund of what you spent on the eyeglasses, $36.81, as we advised in our response to your Trustpilot review, we will ask our lab to issue this refund to your credit card and email you to confirm that the refund has been issued with a transaction number. You should receive this email from our lab later tonight or tomorrow, and we hope that this refund will resolve this matter to your satisfaction. We also hope that you eventually receive the eyeglasses from this order.
The eyeglasses are several weeks late and when I call customer service I am on hold pretty much forever with no human ever coming to the line. No response to emails. I'm going to have to contact my bank because I never received the item and Zenni clearly has no interest in resolving it.
Response 10/15/2021
We are sorry to read that your order is late and that you have not been able to reach us by phone. We are also sorry to know that you have not received a response to your emails, and we apologize for the frustration you may have experienced as a result. We are not aware of any phone or email issues that would prevent our phone agents from answering or that would prevent our email agents, who typically respond within 24 hours, from responding to your email, so we will be sure to report the issue to the appropriate department to ensure that any unresolved issues get fixed.
Your order number is not displayed with your review; therefore, we ask that you email it to us at online_reviews@zennioptical.com so that we may check the delivery status of your order. We look forward to hearing from you soon so that we may quickly resolve this matter to your satisfaction.
I used to purchase 1 pair of so-so frames/lenses once a year. I never "loved" how I looked in those glasses. I avoided wearing them, in fact; taking them off/on all day. Now, I have purchased 2 pairs of gorgeous frames/lenses, and added tints and other extras, twice this year from Zenni. I love them! I feel like they "express" me and they do. I plan to get another pair soon! I never thought I could have an "eyeglass wardrobe". Overall, I love that I can get a couture look - for such a low cost!
After spending over $400 for a "custom" frame and lenses that actually caused my sight to get worse over time. After about a year, I took the same prescription (good for two years) and ordered from Zenni. The difference, like night and day. I have two pair from Zenni. One is a spare. Even the frames (on sale for $6.95!) were better than the "custom" one.
I'll let the optometrist check my eyesight and write a prescription, but will NEVER let them sell me glasses EVER again. What a rip joint. THANK YOU ZENNI! I see better than ever now.
Thank you for posting this Zenni review. We are thrilled to learn that you are happy with the quality of your frames and clarity of your lenses. We are also delighted to know that shopping at Zenni has saved you money. Thank you for sharing your experience. It is a privilege to serve your eyeglasses needs and we hope to continue to do so for a very long time.
Experience was great from easy order to quick delivery. Cost was phenomenally low so my expectations were not high, but happy to report I was wrong! The glasses were perfect! I've worn glasses for several years now, but these are by far my favorite pair. At a fraction of the cost.
The online experience, shipping speed, price and final product is amazing! These glasses are perfect, I literally saved hundreds of dollars and I plan to order again and again until I have a different frame for every mood!
Zenni was super fast and easy to navigate and the number of choices are endless. The prices are wonderful and I cannot wait to shop here again. However one of my glasses did come slightly damaged which was disappointing. They have magnetic sunglasses and I guess the magnet was very strong because it ripped off the magnet on the actual glasses! Other than that I love this company.
First time with the blue blocker and it makes a significant difference when behind the computer all day. Glasses fit well and have had no issues. Even better that I got them during a sale on the blue blocker lenses, will likely get another pair when the sale comes around again.
We are thrilled to know that you are enjoying your new Zenni Blokz™. We are very happy that they fit well and that you were able to take advantage of our recent sale. Stay tuned, these sales pop up from time to time and we wouldn’t want you to miss them. Keep an eye on your email inbox as well, as sometimes you may be notified of upcoming sales via email. Thank you for trying Zenni Blokz™ and thank you for posting this complimentary review.
Glasses I wanted was not in stock as soon as they came available I was notified. I ordered glasses and received them fairly quickly didn't take long at all. Love the glasses... I will order from Zenni again.
Thanks for making me a happy customer.
I felt very skeptical ordering glasses online as I had never done it before. But I'm so glad I did! I will never get my glasses from my optometrist again. I got myself and my son a pair of glasses each for less than $30 and we get compliments on them all the time. I also ordered myself a pair of sunglasses for less than $20 and as someone who has worn glasses their whole life and never been able to wear sunglasses, this was honestly life changing!
Hi. We are so honored to be the first to provide sunglasses that you can wear. We are also thrilled to know that you and your son are happy with your glasses and have gotten multiple compliments on them. We hope that you will continue to choose Zenni for your eyeglasses needs, and we look forward to continuing to provide you with quality products at an affordable price for a very long time.
Great lenses for a really great price Would probably give the total experience 4.5 stars if I could. Frames were not exactly what I'd hoped for, but I am pleased. I would definitely recommend, and will most likely get a another pair in the future.
I am a many year customer and can not say enough good things about this company. I have a tricky prescription with a high amount of astigmatism and the prescription is always right on and it doesn't cost me $800 like a dozen optical shop.
This was my first but definitely not last purchase! The only disappointment was waiting for them to arrive but that was impatience on my part because they ship super quick especially considering they were prescription sunglasses! Thanks Zenni!
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 5th among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your very gratifying Zenni review of the eyeglasses you ordered from us. We were delighted to read that you are happy with your glasses, which we are happy to know are stylish and fit you well. Of course, we were pleased to read that you feel that the glasses you have ordered from Zenni are better than the much more expensive eyeglasses you have ordered locally. It was helpful of you, and considerate of other Zenni customers, to share your experience obtaining the pupillary distance (PD) measurement. For more information about obtaining an accurate PD measurement, if the eye doctor declines to provide it, we want to advise of the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your PD, https://www.zennioptical.com/measuring-pd-infographic. We also have a how-to video, also named How to Measure your PD, https://www.zennioptical.com/c/how-to#howto-measure-pd, and also found toward the middle of the bottom of every page of the Zenni website, with information explaining how to obtain this measurement. Mr. Jackson, we thank you again for taking the time to share your favorable comments. Moreover, we want you to know that we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.