Too big. They fall off when I look down. I am not sure how to make them fit
Glasses didn't fit my face shape like I hoped but I was able to return for store credit
I love my new glasses. They are perfect, just wish they didn't take so long to come in!
The website is easy to go through. I found lots of glasses I liked at a great price.
Loved being able to "Try on" the glasses before picking them. They fit perfectly and I love them!
I have been buying from zenni for nearly 10 years and I wont buy my glasses anywhere else!
First pair of glasses & I love them. Will have to order another paper to keep at work.
I've been a customer for three years, ordering at least two pairs of prescription glasses a year-just for fun. They have a great selection and amazing prices. They used to have great customer service and stood behind their products. That all changed this year. *January 2019- I ordered a new pair of prescription glasses. This time the prescription in the right lens was incorrect. Sent it back and told it was Zenni's mistake. They made a new pair of prescription glasses with the same frame. Three months later, I received my replacement, but the left nose guard was missing. U contacted Zenni and was told they would send me a new nose guard. I received it in May, but couldn't put it on the wire nose prop. The plastic was stuck together. Contacted Zenni AGAIN. After trying all of the customer service person's hints on what to do, even though I told him it the tiny plastic nub was stuck together; leaving no room for it to slip onto the wire, his solution was for Zenni to ship me replacement frames. Then I would only have to pop out the lens from the broken frame and pop them into the new frames. I don't feel comfortable POPPING out prescription lens. At this point, I am frustrated! I ask if I can send the glasses back for a credit, so I can buy another pair of glasses with different frames. I'm told that I will only get 50% credit, because the second pair of glasses was partially paid for with credit Zenni gave me from the first pair of glasses that was badly made? I tried to talk to a supervisor, but no one wanted to help me. I gave up talking to a wall of indifference and decided to take off the remaining nose guard from the second pair of prescription glasses I received and wear them as back up glasses. PLUS, I'M NEVER ORDERING FROM ZENNI AGAIN. I don't know if they changed management at the beginning of 2019 or just stopped caring about customers. I promised them I would be telling everyone within the sound of my voice to never buy from Zenni from now one. Plus, I plan on using social media and GOOGLE to warn other people about their change of customer and quality service. SHAME ON ZENNI FOR TREATING A VALUED CUSTOMER SO POORLY!
Great quality and value for the money I have purchased 12 pr of eyeglasses over the years
Great looking glasses just a little big for my daughter will have to order a smaller pair.
I bought them for near vision, and they literally dont work for things over 12 inches away.
Great experience, will order again in the future when I need new glasses for a great price.
Overview
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the near-range workspace progressive eyeglasses you ordered, with which we were sorry to read you cannot see objects past one foot away. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to confirm that the near-range workspace progressive eyeglasses are designed to provide good up-close vision, up to approximately three feet away. You posted this review one day after the end of this order’s 30-day warranty period, which starts the day the glasses are delivered, which was January 13,2022, according to the U.S. Postal Service website. Of course, we will be happy to extend this warranty period on your behalf, if you would like to return these eyeglasses to us for an inspection or for a 100 percent refund of what you spent on the glasses in the form of store credit, which is the refund available when an order is purchased with a Gift Card. If our inspection finds any manufacturing errors on the eyeglasses, we can remake them for you for free. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the pupillary distance (PD) is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. Since your most recent previous order, o3716452021, placed on March 12,2021, had one pair of single-vision distance sunglasses and one pair of standard progressive eyeglasses with the same prescription and PD, please confirm whether you could see well with those standard progressive eyeglasses. When you do, we will email you the instructions to return the glasses from order o4409028013 for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue the 100 percent store credit refund. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4409028013, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account. We will email you the instructions to return the glasses for this refund, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.