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Melek S.

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Total Points
84

1 Review by Melek

  • Zenni Optical

5/18/19

I've been a customer for three years, ordering at least two pairs of prescription glasses a year-just for fun. They have a great selection and amazing prices. They used to have great customer service and stood behind their products. That all changed this year. *January 2019- I ordered a new pair of prescription glasses. This time the prescription in the right lens was incorrect. Sent it back and told it was Zenni's mistake. They made a new pair of prescription glasses with the same frame. Three months later, I received my replacement, but the left nose guard was missing. U contacted Zenni and was told they would send me a new nose guard. I received it in May, but couldn't put it on the wire nose prop. The plastic was stuck together. Contacted Zenni AGAIN. After trying all of the customer service person's hints on what to do, even though I told him it the tiny plastic nub was stuck together; leaving no room for it to slip onto the wire, his solution was for Zenni to ship me replacement frames. Then I would only have to pop out the lens from the broken frame and pop them into the new frames. I don't feel comfortable POPPING out prescription lens. At this point, I am frustrated! I ask if I can send the glasses back for a credit, so I can buy another pair of glasses with different frames. I'm told that I will only get 50% credit, because the second pair of glasses was partially paid for with credit Zenni gave me from the first pair of glasses that was badly made? I tried to talk to a supervisor, but no one wanted to help me. I gave up talking to a wall of indifference and decided to take off the remaining nose guard from the second pair of prescription glasses I received and wear them as back up glasses. PLUS, I'M NEVER ORDERING FROM ZENNI AGAIN. I don't know if they changed management at the beginning of 2019 or just stopped caring about customers. I promised them I would be telling everyone within the sound of my voice to never buy from Zenni from now one. Plus, I plan on using social media and GOOGLE to warn other people about their change of customer and quality service. SHAME ON ZENNI FOR TREATING A VALUED CUSTOMER SO POORLY!

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Melek S.'s review of Zenni Optical earned 4 Very Helpful votes

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