Frames are a bit lose but I love them so much can't go wrong with pink frames
I've been ordering from Zenni for over a decade now and loved every pair I've ever gotten.
Excellent The person helping me stayed till the end. Would never have figured it out by myself
Glasses always comes nicely packed, I just wish when you pay for expedite shipping, you get that.
Husband ordered glasses for both boys and they came in super quick! Good fit and looked great!
This has been the only place I get my glasses for the past 5 years. Love them!
The glasses squeeze my head at the temples and give me headaches within minutes of wearing them.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5082870967, placed on September 29,2022, for one pair of single-vision eyeglasses.
We were sorry to read that the frame you selected – full-rim, cat-eye, rectangular, flexible-plastic, black-and-lilac ombre frame 2017017, with a frame width of 137 millimeters – is too small to fit you well.
Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that these glasses were delivered to you on October 8,2022, which means that this order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to pursue this return option, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be happy to assist you by emailing you the instructions to return the glasses for the refund option you prefer when you provide the order number, o5082870967.
We will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5082870967, in the subject line of the email and please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
In addition, since you mention the size of the frame you selected, if you select the 100 percent store credit refund and plan to purchase another pair of glasses from us in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We thank you again for posting your review, and we hope that this information is helpful.
Great value on my single vision glasses. AR quality is good as well as the blue blocker.
Good quality glasses and they arrived quickly, no hassle. I get all my family's glasses from Zenni.
Of all the glasses companies online today, Zenni is by far heads and tails above the rest!
Nice color. Good fit and excellent vision.
This is the second purchase of this frame. Very stylish.
Fit great! Very good quality, thank you. Better than the glasses I got from the eye doctor!
Really great and got here quick! Easiest and most affordable way for me to get glasses quickly.
Better than I thought! I got a really cute pair of glasses that fit my face well.
Very lightweight! I wish I had gotten the oil resistant coating, though. It's not easy to clean.
Absolutely love my frames and love how clear it is. I have gotten so many compliments already
Overview
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for posting your gratifying Zenni review of the customer service you received when you were placing your order on our website. We were delighted to read that the customer service representative assisted you very effectively, helping you order the eyeglasses you wanted. Ms. Buller, we thank you again for taking the time to share your complimentary remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.