Zappos

They're very bad for business you can make an account know your password they will freeze your account and cancel your first purchase for strange activity

They hold your money hostage if you do an exchange they won't refund your money back to your credit card but to a gift card of Zappos, therefore you are forced to have to keep buying from zappos even if and when they don't have the shoe you want. Lousy deal.

I love shopping from Zappos when I can. The reps are always friendly. The shipping and returns are always free so its no risk shipping especially when shipping for shoes and clothes. Often the shipping is literally overnight which can't be best in most instances.

Before I left for Guatemala, I remember looking at Zappos.com a couple times for shoes, but never took the plunge to making a purchase. Now 5 years later, to my surprise, I return to the U.S. and Zappos is about as big as Amazon. Well I guess it's about time someone emphasized the value of customer service as much as Amazon does. I ordered recently a Jack Spade bag from Zappos - got my confirmation and my bag as promised. Couldn't be happier.

I've been shopping Zappos for years and recently other shoe sites as well; Nordstrom, Neiman Marcus, discount luxury sites etc. Consumers have had it with return problems (NM is using the same ineffective smart post returns they had 10 years ago!), customer service issues, stock mixups, incorrect charges etc. I speak for my peers as well when i say time is precious and if it means you pay 5-10% up front for flawless service and product, then DO IT! Your time is valuable. I love zappos - fast, efficient, flawless service. There is never a problem and if there is, THEY FIX IT.

I ordered some boots from this site. They were very affordable. The only issue was that they sent me the wrong boots. They were by the same company, the same material and color, but they were the wrong style. I didn't realize this until I actually wore them out.

In the end, it turned out that I really liked them anyways. I didn't want to risk sending them back for the other boots, and then find that the boots they sent me by mistake I liked better. Not that I could send them back now, since I already wore them.

I am still a happy customer, because it turned out that I really liked the boots they sent me, even if it was a mistake.

If you are trying to get the best prices out there, this site won't give that to you. However, if you want to receive your order QUICKLY, have free shipping and free returns, along with a great selection, this is the place to buy. I really like and appreciate the little video that shows you how the shoes look on omeone's foot. They have great reviews that actually give information as to I how the shoe fits. Their return policy is very generous and they are quick to refund. I wish more companies would pay attention to ZAPPO's customer service.

I ordered a pair of shoes a few months ago and upon receiving them, I thought they might be too big, but I was afraid that the next size down would be too small. I wore them around the house for awihle before putting them in my closet and forgetting about them. I found them recently and decided to return them and try the smaller size. Thanks to Zappos' fantastic 365 day return policy, I was able to return them without a problem, even though it had been several months. When I called customer service about the return, they were extremely helpful and nice... the epitome of how customer service should be. They paid the return postage for me to ship the bigger size back and covered the postage on the new ones. Even though I had bought the original shoes on sale and they were not any longer, they didn't charge me any more to send me the other pair. To top things off, I got my new pair in 2 days! I could not be more happy with the service and would recommend this company to anyone.

I have been a Zappos customer for a long time and they never fail to amaze me. I bought a pair of Chuck Taylor gym shoes and wore them for about 3 weeks. The shoes are absolutely adorable but they kept rubbing my smallest toe in both shoes. I tried putting tape or a band aid on the inside of the shoe where the seams were sewn but the shoes kept irritating my toes. I returned the shoes back to Zappos to see if the manufacturer could repair the large seams inside of them. I wasn't looking for a return or money back (since I wore them) but was merely trying to get someone to possibly cut or repair the seams on the inside of the shoe. Zappos credited me for the purchase with no questions asked.