I have ordered from this website multiple times and have always found them very customer friendly. They are helpful with orders, ship quickly (usually overnight!), are fantastic with returns and credit my Visa quickly. The quality is always fantastic as is the communication! I decided I needed trailrunners as backup shoes to my hiking boots a few days before I was to leave for Peru to backpack 26 miles to Machu Picchu. Zappos.com was fantastic about this, shipped me the shoes overnight, and the customer service person then sent me a note with well wishes for a fantastic hike to Machu Picchu! I wish all websites were like Zappos.com! I'd recommend this website to everyone!
The only thing that is good about zappos now is the line of narrow ladies shoes they offer. Their prices are no better than brick and morter stores, and in some cases higher than other on line places.
I love their on the spot (as in immediately on the website) able to tell you if there is any more in your size left. Got great shoes, great price, got them quickly, and I didn't have to worry if they didn't fit because I can return them and they will pay. 1 year to return them. If I had to it'd be on my time not theirs... that's great! Shoes came and they fit great and they are comfortable! That's great for your pair of wedding shoes :D Definately buying from them again! P.S. I hate shoe shopping and I love this place. YAY
I have ordered from this company several times and have never had any problems. The last couple of times, they have even upgraded us to free overnight shipping. This past time, had to return a pair of shoes I ordered for my son, had absolutely no problems and received excellent customer service. I would definitely recommend this company for purchasing shoes online.
Zappos is like a miracle here. They are not only providing the best shoes for the best price but they also have one of the best customer support of all. You can chat easily with them and they are really friendly. This is what really matters now in the industry. Go, Zappos!
I bought three roxy sandals from Zappo since 2009. Still wearing them until now. Love their fast shipping and never need to return the stuff so far. Very good service and resonable price. Support this website+++
Excellent! Never any problems encountered. Usually place an order and receive it 2 days later. Quality of shoes are usually great! Returns, if there are any, are usually easy to do. Love, love, love this company! And most importantly, there is a LIVE person to speak to if the need arises. Alot of online companies can learn from this site's customer service procedures!
Free shipping? Count me in!
Anyone out there scared to leave their home? Well, look no further! Zappos ships free, and fast! I love their customer support team, their products are aewsome.
Downside: Too expensive. I am looking for bargians. But. If you order 10 pairs of shoes, try them on, and then return all but one, it's as if you've gone to the store and you didn't have to leave the comfort of your own home.
Overall: Totally' awesome concept!
I love shopping at Zappos.com. They have the best prices and quality on shoes and clothing, and they always deliver fast and hassle-free. Their website is easy to navigate and their customer reviews are helpful. Zappos makes online shopping fun and convenient.
I love this site as so many shoes i love vary from size to size and Zappos shipping program makes it so easy if you get a shoe that doesnt fit correctly or needs to go back for another pair. I love when I call I get a real US human and the prices are very competitive. I hate to say I now goto neiman marcus, try on shoes i love then go eat and see if zappos can beat the price and I usually always end up buying from zappos.
Ordered a pair of shoes with a Zappos gift card. Ordered was cancelled and I was locked out of my account due to "suspicious activity." Took over a week for customer service to reply after I contacted them twice. Still not resolved and never got my account or gift card back!
I bought a pair of shoes from zappos.com and was happy when the shoes came 3 days later! I didn't have to return them, but if I had to, the returns are free. The prices are super cheap, and there's a really good selection.
I've been using this platform for a long time and obviously buying things from here. They have a huge selection of the new line of shoes. And the consistency of the product is excellent. They also offer products on time and also outstanding overall customer support.
I've been shopping with Zappos for a few years now and they're always the first website I go too! I would order clothes/shoes at 5pm and receive it the next morning by 9am! And free shipping too! Customer service is always great when wanting to do returns. Great online company to shop from, never had a bad experience.
Zappos always contacts me when my favorite brand of shoe has my size and EE width of shoe coming into stock in new styles. I love that. They have the most doublewide highend styles for women on the net. Their return policy is so wonderful and of course the free shipping and handling both ways makes it perfect! Zappos rules!
Ive ordered from Zappos several times and this time i had to return two pairs of shoes because they didnt fit my child. They mailed me the labels and I sent them back. Once UPS received the package I got my money back within a few hours! Everytime i order from them i get my order in 2 days! I absolutely love this place and they will always have a loyal customer in me!
In the age of Amazon its nice to see other specialty shopping sites like Zappos maintain their edge. I've been shopping here for nearly a decade and their attention to customer service and profesionalism is unrivaled. The relatively few times I've had an issue with a product I ordered they were fast to sort it out and make it right, even following up with emails and calls to make sure I was satisfied. You've earned a loyal customer!
This is my absolute favorite site to shop from. The customer service is above and beyond anything I could have ever expected. My purchases are delivered overnight, returns are free and the selections are phenomenal.
You will love this site.
I am glad that I found Zappos online store for my footwear shopping. They never fail to satisfy my desire of trendy shoes with best quality. Their delivery services are the best. I got my order under 4 working days with safe packaging. Moreover, I also found this site, couponmonger.com/zappos-30-off to grab good deals of up to 50% off for zappos online store.
Zappos is the best shoes website, My favorite shoes only on zappos. I'm tired of never-ending shop walk where nothing can be found. Zappos makes everything so easy. So easy browsing, I can find anything I desire
Overview
Zappos has a rating of 3.5 stars from 721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zappos most frequently mention customer service, free shipping and return policy. Zappos ranks 16th among Shoes sites.
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- Las Vegas, NV, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members