Kelli R.

Ordered via a "closeout" sale on FB. BOGO sari wrap silk skirts. Made an order. Thought everything would be fine. 2 weeks goes by, and no word about my skirts. Emailed them, and was told that "maybe they would be shipped in a few weeks". I wrote them back, because WTH? I thought it was a "closeout", and they were still running the sale on FB... I thought it was a "closeout" so how can they be "out"? And I was told essentially I was too picky about my color requests, so it will probably be a while, but I would receive a free silk tote bag for the trouble. Then I got a bulk email stating that the skirts were backordered, and would be shipped 4-6 weeks from the order date, and there would be a silk tote bag in the order for the trouble, but not to worry, because I was doing a good deed for women in india or whatever (as though that excuses the dishonest business practices). Anyway, exactly 4 weeks from the day I ordered I got an email that the skirts were shipped. Hooray! I was so excited. I got them 3 days later, and surprise surprise... No silk tote bag... No note stating why they were not there. So of course, after all that, I emailed them bcuz WTH? Now they are trying to pull a fast one. After 2 emails, I got an overly chipper email stating that they were OUT of the bags, but they didn't want to delay my order. If that was the case, why no email or note stating that? I would have given the company one star, except that the product seems to be high quality, decently made, and pretty I guess. I probably would have liked them better if I were able to pick my color/pattern myself, but that is a minor beef that I knew about when I ordered, and they did there best to match the preferences I gave them. I won't be ordering from them again.

I love Zappos! I have been ordering from them for years, and they never fail to have excellent products, and excellent customer service. The BEST customer service around! The only problem I ever have is when they run out of the product I want. I highly recommend that you order from Zappos when you need shoes!

I love my Amazon prime, it makes my life so much easier. The only thing I hate is when the price bounces around. It's such a bummer. Other than that, no beefs with Amazon. It's great, especially Amazon Prime.

I have ordered exactly 2 times. I have never ordered clothes because you cannot return them. The first time, I had to email them to "remind" them to send my order, and another time I waited for the expected shipping time (3 weeks out from order date) and the day came and went. I checked my status. No updates, no email, no nothing to indicate when the order "might" be shipped to me. I emailed them the first time... they just said "no status update, you are more than welcome to cancel if you want to". What the h3ll? That is just what I did. I will never order from them again. They take your money when they don't even have the items, and if something goes wrong, or they over-sell it, they just basically tell you to go pound sand. If you want shoes, order from Zappos. Yeah, you pay more, but great customer service at your doorstep within a day with free shipping? Yes please!