Christine P.

I wasn't sure the cargo basket would fit my truck and Jon promptly e-mailed about how to measure to see if it would fit and an alternative way for a cargo basket to be used. I purchased the basket and will review that in detail when it arrives.

I have been a Zappos customer for a long time and they never fail to amaze me. I bought a pair of Chuck Taylor gym shoes and wore them for about 3 weeks. The shoes are absolutely adorable but they kept rubbing my smallest toe in both shoes. I tried putting tape or a band aid on the inside of the shoe where the seams were sewn but the shoes kept irritating my toes. I returned the shoes back to Zappos to see if the manufacturer could repair the large seams inside of them. I wasn't looking for a return or money back (since I wore them) but was merely trying to get someone to possibly cut or repair the seams on the inside of the shoe. Zappos credited me for the purchase with no questions asked.

Quite simply, the glasses did not work out and I received an RMA number to return. I returned the glasses on June 2nd and they received them on June 6th. I only wanted a store credit and NOT a full refund! I am still waiting for the credit so I can buy another pair. I have sent numerous e-mails to find out when I will get my store credit and they just keep sending me e-mails that they will have a "vision care specialist" contact me. It is now June 16th and once again it is handed off to a specialist. Also I was on the website and selected the "chat" feature to hopefully speak with someone but it was just another area to "leave" a message for someone to contact me! I will NEVER do business with GlassesUSA again and I will tell anyone and everyone to STAY AWAY!