Carole O.

I've bought big and little items off of this site, everything from a Wallbed to exercise equipment. I've been happy with what I've received but if I have a problem, back it goes to the store with no hassles. Other stores should treat their customers as well.

First off, know that I have been a Macys charge cardholder since the early 1970's. That dates me but I've had lots of experience shopping with them. And aside from an occasion able beef about three deeming their coupons over the years, all in all I've been satisfied until the last 2 years. I have t liked their inventory or their prices as well as other stores. One event though, as made me part ways with the Macy's I've done business with. I paid off my charge with them through their online site. I had no idea that they then tacked on a $4.00 service charge on my account, where it sat unnoticed by me for 3 months. By the time I saw it, there were more charges. Ok my fault, should have checked. What happened next though is unforgivable. After all the years of charging and paying on time, Macy's reduced my credit limit down to $100.00. I called them, explained that I didn't know I had a service charge, paid them over the phone. Guess what they said. Basically, "too bad, that's our policy" So, Macy's, "too bad" for you. With customer service like that, you are killing your customers off. There are too many good retailers out there to put up with your bad policies.

Amazon Prime used to ship via UPS. When the switched to using USPS, they made a big mistake in meeting the needs of their customers. I purchase ALOT from Amazon. Their prices can be good (not always) but for me it saves time and it's convenient. Or at least it used to be. I live in a rural town in a heavily populated county. USPS delivers mail to mailboxes on the street, not door to door. Even with a large mailbox, packages don't fit. The 2 day shipping turns to 5 days because I have to travel to the Post Officeto pick up packages. It's an easy 20 minutes each way to pick up packages between 9-5:00 ( if there is no commute traffic to deal with.). That doesn't work when a person is employed. UPS delivers to my door, but not USPS. My Prime membership comes with other perks; such as free movie streaming. I can't use any of the other perks because of having Satelite Internet and data limits. I'll continue to use Amazon because of the size of their selections and and the ease of ordering. I hate that they use USPS and if there was a better alternative to Amazon, I'd take it.

If you are trying to get the best prices out there, this site won't give that to you. However, if you want to receive your order QUICKLY, have free shipping and free returns, along with a great selection, this is the place to buy. I really like and appreciate the little video that shows you how the shoes look on omeone's foot. They have great reviews that actually give information as to I how the shoe fits. Their return policy is very generous and they are quick to refund. I wish more companies would pay attention to ZAPPO's customer service.

Ordered 2 "Mother of the Bride" dresses from the Adrianna Pappel website. The dresses that came were beautiful but didn't fit. I returned them the next day, paying Fed Ex postage to have them arrive quickly. They cost me over $300.00 and I needed the money back. The website said that refunds were issued in 14 business days. That was 2/24/16. As of 4/1/16, no refund. I was told that they had received my return on 2/24 but I had to wait for 30 business days to get my refund because the company had changed its refund policy from 15 to 30 business days. My refund finally came on 4/2. From now on I'm buying from companies that have brick and mortar stores or companies who are known for good customer service. Stay away from Adrianna Pappel's online store

Needed a dress for daughter's wedding that was a week away due to an emergency. Ordered 2 dresseses on a Monday and paid a lot to have them shipped "over night".
Bottom line; they hadn't even shipped them by Wednesday. I was told that the order was being prepared for shipping and it might arrive by Friday. I was never contacted by email that it would be delayed, nor would they refund me the money I paid to have it overnighted.
DONT BUY FROM THIS COMPANY