Zappos

I give Zappos 5 stars as I have had great experiences with the person taking my calls for returns and any questions I may have. I have never been hung up on, never had any miscommunication, or problems what do ever. I always end the call with my inquiry resolved. I make sure to tell the person I am talking with that my experience was great and how I appreciate the excellent customer service skills.

There she was eager to help, anna was her name. I had needed to make an exchange. They did not have my size at this time. I was given a refund. She tried to find some shoes close but no luck. I would try later, she asked if i was ok, i told her i was sad, i had lost my husband. She said to be strong. She was so kind as she said good by. Thank you anna an the zappos family for the lovely flowers that came afew days later, thank you for the joy in my heart. Thank you zappos for always giving great customer service.

Need New shoes? - quick cheap shipping, awesome selection for men women and children for all seasons and usually have some sort of special going on so you can save even more off thier already reasonable prices. Most of the products offered on this site have a pretty good track recored for durability and comfort with plenty of consumer feedback and reviews so you can get a more illistrated mental image of the product youre buying. If your looking for a shoe company that care about your comfort and posture check out Chaco footwear or Earth shoes.

Excellent shop! Everything is fast, efficient and professional. Recomend for everybody! The product is original and corresponds to the description. Delivery on time! Well done guys, thanks for the job!

Zappos has gone to pot! I have purchased from this company for years with no problems until 2023. I purchased 185 dollar shoes and received them and somebody wore them and it was it evident. So I called them to return and they said they would replace. So I returned the worn ones and got a replacement which was some ugly boots and not the HOKA running shoes that was to be replaced. So I returned the wrong shoes for a refund. I returned the ugly boots I didn't order and got a refund email
So it's been 3 weeks and no refund and I called and they said they said the refund yet I don't have it. I'm going to call these stupid $#*!s until I can talk to someone smart enough to do their job. Don't buy from this company! The people working there don't know what they are doing and they can't even ship the right damn order!

I ordered a belt from zappos.com and I had noticed it had been a while and had not received a email saying it shipped so I called. I was told my order was canceled and I asked why they said they were not sure and put me on hold to check. He came back and apologized and said they were not sure what happen but they would send me out the belt free of charge. I was never charged for the belt and got it completely free. I work retail and I think that is great customer service... excellent job

I purchased a pair of Heely's for my son's 6th birthday, needless to say they were too small when he tried them on. It was a Saturday night and he was very upset but I called customer service anyway. I told them the shoes were too small and he was really upset that he couldn't wear them yet. The gentlemen I spoke with was very understanding and over nighted me a larger size and we had them Tuesday afternoon. To my son's surprise, they arrived much earlier than I had expected. I would buy from them again without any question!

Zappos is THE best site from which to order shoes and clothes. There is free shipping both ways but I've only ever had to return one item and it wasn't Zappo's fault but the shoe manufacturer's misrepresentation of their sizes which ran smaller than they stated. Zappos couldn't have been more helpful. It was as simple as clicking a box to return the shoes and they immediately responded, asking my preferences, I chose having my return shipping label emailed to me for printing at my convenience. It arrived immediately. My credit card was reimbursed promptly with no problems.
Zappos has put customer service at the top of their list in importance and it shows. A bonus: Not only are their representatives efficient and helpful on the phone, they're funny too! I would recommend Zappos.com to anyone anywhere any time. Order by 1pm and you'll have it the next day! It doesn't get any better than that!