Zapaka

I had previously bought several dresses from Zapaka and though the craftsmanship was a little off (stiff zippers, loose threads, that sort of thing), I liked the items I received. However, be very careful when purchasing from their website as their customer service is NON-EXISTENT.
Recently I accidentally purchased a dress (order number ZAPAKAAU*******) in the wrong colour. Immediately realising my mistake, I contacted customer service via the 'Contact Us' form on their website AND an email to '*******@zapaka.com', asking them to please cancel the order (I did exactly as their FAQ section instructed, see attached image). I received no response. I sent at least 3 or 4 additional emails to confirm that they received my cancellation request. Silence. I was then notified by email that they had shipped out my order in the colour I had been requesting to return. Naturally, I was angry. I waited to receive the order in the event that they simply swapped out the dress and put in the correct colour, but they didn't. To add insult to injury, the dress was too big (despite me having previously ordered a size small in other dresses with the same shape/silhouette, and those fit correctly). I doubt I'll ever order from this site again.

Shopping for dresses can be stressful, but my experience with this company was amazing! The staff was helpful and friendly, and I found the perfect dress for my event. I received so many compliments!

I was pleasantly surprised by the range of styles and sizes available. I found the perfect dress for my event, and I'll be coming back for more.Thanks

Prom dress fit me perfectly. I was incredibly happy with the results. It had a great fit and the lace details were beautiful. I wore this dress for my party and felt beautiful

Although the wait time was longer than what the website had said after ordering, it was worth the wait. The dress is exactly as shown and fits my daughter perfectly.

I bought shoes labeled as 40/US9, THEY DIDN'T FIT SOMEONE WITH VERY NARROW SIZE 7 FEET... I tried to return, and instead of getting the $55 I paid for them, the they refused and offered $16 after a month of back and forth to even get that. It took over a month to receive my merchandise, everything for super small... I figured I could find people to fit the clothing though so I didn't argue with them about those... But the shoes were a complete waste, unwearable, cheap, and very oddly shaped/sized. DO NOT WASTE YOUR TIME AND MONEY ON THIS CRAP!

I bought a dress and shoes for my prom and they were so cute on. The shoes are a little tall for me but I get so many compliments I wear them as much as I can. Will order again for sure!

I was pleasantly surprised by how affordable the dresses from this company were. I was able to find a beautiful dress for a fraction of the cost of other retailers. Great value for the price!

Ordered dress, money taken from.my bank account but no.order number given or any email from them. Chased numerous times providing proof of payment, now they no longer reply to my emails. Avoid.

HORRIBLE company that will not pay for their mistakes. I ordered a US4 for my daughter's prom and they sent a size 20 which equates to a US16. I did not realize this company was in China. They show a US address in North Carolina (abandoned bldg.) and a US phone number which I have called and is out of service. I was handed my package from the courier and I opened it immediately. Within minutes of receiving the wrong size, I emailed them. Their response was that it was past the 7 day return policy within receipt of the product so there was nothing they could do. That is obviously a canned response to anyone who contacts them. I have emailed them every single day since and they have ghosted me. No response and no admittance of error on their side. I have my emailed receipt from them clearly showing that I ordered a US4. Now it looks like I'm stuck with a very large dress and they are keeping my money. This company does just enough under the radar to steal your money. Their site should be taken down.

I purchased 2 dresses from Zapaka for my daughter's graduation. Before purchasing, I read return policy. They accept returns…phew! Because you never know how things will fit.

I made my purchase through PayPal. Then I waited. I did not receive an order number or any emails updating my order status (I had no idea when or if my items shipped).

Running short on time, I purchased a dress elsewhere, thinking "I'll return the dresses if they ever arrive."

They arrived. No invoice or packing slip. No information on returns. Emailed customer service and they told me I had to wait until after 7 days from delivery. WRONG. Their website states returns must be initiated WITHIN 7 days.

My package has a return address of New York. HOWEVER, I was instructed to ship the items to China at my own expense. They know it's not worth it to ship it back, so their customers get stuck with items and Zapaka keeps ALL their money. They offered 10% refund. Really?! I'll throw these horrible, low quality items in the trash before I ship them back for $30 or accept a $6 refund.

DO NOT SHOP HERE. YOU ARE STUCK WITH ITEMS WITH NO RECOURSE.

I needed a dress for a last-minute event, and this company delivered. Their shipping was fast and reliable, and my dress arrived in perfect condition. I was impressed by their service.

I was a bit nervous about ordering a dress online, but the sizing guide was spot-on and the dress fit me like a dream. I felt confident and beautiful all night.

Received order with items missing, contacted them and they asked me to provide proof that I didn't receive them. I requested proof that they did and have not received anything.

I ordered a dress for a formal event and was impressed with the speed of the shipping and the quality of the dress. It fit perfectly and I received so many compliments. Thank you!

My step-daughter loves Zapaka's prom dress. She tried it on as soon as it arrived and is very excited to wear it Saturday for Prom! Thank you for making her the happiest girl!

I received the dress on 3/24 and it didn't fit. I sent an email the same day asking for the return instructions and received an email apologizing but no returning instructions. After emailing them 5 times, they stop responding. Also, the phone number that shows on their website doesn't work. THIS IS TOTALLY A SCAM! I DO NOT RECOMEND AND WILL NOT BUY NOTHING WITH ZAPAKA AGAIN! Order # ZPKSA2384 in case they care.

I ordered 2 dresses from Zapaka that didn't fit and when I asked to return them, they informed me that I would need to send them back to a China address and pay for shipping out of my own pocket. (almost the price of the dress) Their website is misleading with a UK address. No return label was provided, they asked me to provide them the following information: (shouldn't they have all this info?)
- Quantity of each item
- Photo of the products you sent back
- Photo of the shipping label on the package (we) ZAPAKA sent to you
- Photo of the shipping label on the package you sent to (us) ZAPAKA
On the BBB website, there were 44 bad reviews of this company, people never receiving refunds or the items they ordered. I wish I had read them before I ordered the dresses. Don't use this company. It's a scam.