Zapaka

I ordered from this website(order number ZAPAKAAU*******) and I have told them I need it ASAP for an event next week and paid for expedited shipping but they still won't update me on whether it has been shipped or not! They also won't respond to emails.

Ordered 2 dresses from Zapaka and paid in full. Zapaka informed me that they could not fulfill part of the order and issued a refund for the cost of the item. Zapaka has refused to refund the cost of shipping the cancelled dress. Effectively they've charged double the shipping cost. Screenshots of the difference in shipping costs were sent to Zapaka. Instead, they've threatened that a refund of the shipping cost of the cancelled dress will prevent the other dress from being shipped. Upon informing Zapaka that this matter will be raised as a dispute with PayPal resulted in the following response:

"We just want to inform you that if you file a dispute, it will be hard on our end to issue you a refund.

Hoping for your kind understanding regarding this matter."

Beware, through no fault from us, Zapaka charged us double the shipping, refused to refund the shipping cost of the dress they cancelled, threatened the part of the order they fulfilled and tried to coerce me into not escalating the matter as a dispute with PayPal

Fooled! Don't care to order from China, U will never get your refund. Color shade of blue off.!Quality varied. Gamble if you like for the cheap price.

I love this dress company! They have such a great selection of styles to choose from, whether you're looking for something classic or trendy. I always find something I love when I shop here.

I dont know when my dress will be shipped and its been 3 weeks, so i contacted them to find out and i did not get a response yet. Pls respond to my email!

Ordered this dress in picture as I loved the colour and design. Firstly, the dress did take a while to tailor and to process to be shipped and had emailed zapaka a few times and got lots of reassurance from them as I was scared it wouldn't come on time. Also reading many reviews I thought I was getting scammed so I was so close on taking action to getting my $300 back.
The shipping process was extremely fast (expedited) I had ordered 3rd of July and came July 25th. When it came it looked exactly like the photo and it fit really well ( a bit long but that's okay) the detail was on point very shinny and the colour was a really nice colour. The colour is more accurate on the photo I provided than a photo you can find in their website of a person wearing it and the colour of dress looked lighter. The back is stunning very open back and overall the best formal dress to wear. Definitely recommend

My daughter ordered a dress for prom, it came late and the dress was too big. I started emailing them the same day the dress arrived to return it. 15 emails later, 4 phone calls (no one answers and voicemail full)-- no resolution. I agree with the many others---they make it impossible to return. DO NOT WASTE YOUR MONEY OR TIME. (Order ZPKSA3387). Get the word out to everyone to avoid Zapaka!

Its blend of viscose and spandex lends this pencil skirt just enough stretch for busy days. It's wrinkle resistant and retains its shape all day whether sitting or standing.

No response to the my multiple follow-ups to *******@zapaka.com regarding the prom dress that we ordered. With the date drawing close I am inclined to report it as a scam.

The craftsmanship of these dresses is impeccable. The attention to detail is evident in every stitch and embellishment. I appreciate the care and precision that goes into creating each piece.

Order ZAPAKAUS*******

I ordered three dresses but they didn't fit properly so am trying to return them. Order # ZAPAKAUS******* - I have tried to reach the company via the email they tell you to write to, by the phone number they provide and most recently by Instagram. I messaged on Instagram and someone responded, but as soon as I said I needed to do a return, they never responded again.

This company loves to sell, but if anything isn't right, GOOD LUCK. I'm willing to pay the return shipping etc but they insist you contact them for a go-ahead before shipping a return back, but of course then will not respond to any of the supposed ways to reach them.

A total scam of a company. If I don't hear back from anyone by tomorrow, I will be filing a BBB complaint. It's really frustrating.

This company is misleading.
They advertise as Zapaka UK but the return address is China!
It would cost more to post the dress back than I actually paid for it.
Now stuck with a dress that doesn't fit. NEVER BUYING AGAIN AND DONT RECOMMEND.
Order no ZAPAKAUK*******

Going to take it up with PayPal.

I saw negative reviews about their website, so I didn't put in an order the first times I saw their ads in my Facebook feed. However, there was this 1950's vintage dress that kept popping up in my feed that I loved and I couldn't find it on any other vintage dress site, so I decided to give it a shot since I couldn't stop thinking about that dress. After putting in the order, I kept worrying that the material would be junky or it would fit poorly; I had really low expectations. But when the order got to me yesterday, I was seriously impressed! It fits me just like I hoped it would, the material is soft and beautiful, and it looks just like the picture on the site when I wear it. It fits true to size and I have absolutely no complaints. I was so pleasantly surprised. I'm not sure why people left so many negative comments. Perhaps they have improved their quality over time? I will say that the shipping time was longer than I normally wait for shipments, but I recognize that they are taking extra precautions with shipping right now, and it was definitely worth the wait for me. I will be shopping from them again in the future!

The designs of the dresses sold by this company are unique and stylish. They offer a wide range of styles, from classic to modern, and I always receive compliments when I wear one of their dresses.

I ordered a 1920s style gatsby sequin dress. It is just like the pictures, good quality and very beautiful. I wish I had more events to wear this style to, I'd love to get all of them.

I always turn to this dress company when I need a dress for a special occasion. Their dresses are elegant, sophisticated, and perfect for any formal event. Highly recommend!

Do not waste your money, total scam! They sent you terrible dress for 5 dollars instead what you ordered and they offered to keep it and never refund money.

This seems to be the same complaint over and over. Paid expedited shipping for 10-15 business days. On the 7th business day we reached out to again explain our situation because nothing seemed to be happening and the dress was of no use AFTER the senior prom. On the 13th business day, we canceled because it hadn't been shipped and it wouldn't arrive on time. I was told I would have to pay shipping and labor based on the time they were working. Since it hadn't been shipped and nothing was custom, I replied a full refund is absolutely expected. I see them repeatedly asking for an order number ZAPAKAUS*******. Today-22 business days later- we got a notice of shipment. These are fraudulent business practices. The BBB has 32 open complaints on this company right now. What an awful experience for young girls excited for their dances.

I purchased a dress from this company and was pleasantly surprised by the quality and style. The prices are affordable, and the selection is fantastic. I'll be a repeat customer.