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I purchased 2 dresses from Zapaka for my daughter's graduation. Before purchasing, I read return policy. They accept returns…phew! Because you never know how things will fit.
I made my purchase through PayPal. Then I waited. I did not receive an order number or any emails updating my order status (I had no idea when or if my items shipped).
Running short on time, I purchased a dress elsewhere, thinking "I'll return the dresses if they ever arrive."
They arrived. No invoice or packing slip. No information on returns. Emailed customer service and they told me I had to wait until after 7 days from delivery. WRONG. Their website states returns must be initiated WITHIN 7 days.
My package has a return address of New York. HOWEVER, I was instructed to ship the items to China at my own expense. They know it's not worth it to ship it back, so their customers get stuck with items and Zapaka keeps ALL their money. They offered 10% refund. Really?! I'll throw these horrible, low quality items in the trash before I ship them back for $30 or accept a $6 refund.
DO NOT SHOP HERE. YOU ARE STUCK WITH ITEMS WITH NO RECOURSE.
Tip for consumers:
Do not plan on returns. They do NOT fully disclose on their site that you have to pay to ship items to China for a refund.
Products used:
I ended up purchasing a dress from Macy's instead.
HATE how you can no longer enter codes and "save" them. I have a code from a 20 pack of sprite and can NOT enter it on for ANY of the prizes or sweepstakes. Lame!
Very few "prize"'options now.
Booo! To you Coca Cola!
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I ordered two dresses for my daughter, both in size 4. Unfortunately, one dress didn't fit, so I...
Hello,
We are sorry to hear that you are not satisfied with your experience! We are based in the United Kingdom and the United States, but if it is returned, only the Chinese factory will accept the return.
We want to check your situation and provide assistance. Unfortunately, we cannot find any orders under your name. Please feel free to contact us and provide your order number? Our email address is service@zapaka.com.
If you need any help, please contact us, we are happy to help you! Thanks for your patience!
Have a nice day!
Zapaka customer service