Zales

Do Not get a promotional deal and miss your last payment by 2 days. It cost me $362 with a $27 dollar balance. Customer service is awful and very aggressive and pushy to get a sell. Our dealings with them from day one was horrible. Our satisfaction for wife and I was cutting up our cards in hundreds of pieces. They should leave commenity bank.

Very disappointing to find out that Zales only offer to sell white sororities and NOT black sororities necklaces. I would have love to purchase one of the necklaces they have, but unfortunate they do not carry/offer black sororities necklaces.

I wish I could give Zales a zero! The District manager and store manager are useless! I spent a lot of money at this store. I went to customer service for help, no issues with them, to return something outside the return window. It stayed at the level of the District manager for months! Then they said it was way too far out of the window to do the return. YES because it took them forever to help me! They said my only option is to do another trade up. OH of COURSE! More money in their pocket. In the meantime the rings I love from Kays have to go back because they won't work with me. They are sister companies, there is no excuse for this! We had 2 family members with health issues so it went one week outside of their return period. Purchase expensive items elsewhere!

Unbelievable. We purchased a very pricey ring in October 1923. In August 2024, one of the stones fell out. They make a big thing about the lifetime warranty when you buy it. Pointing out that it should anything be chipped or broken or if one of the stones is lost, just bring it back in for replacement. I heard that over and over. So of course we call, and we are told it's not covered. Why? It's in the fine print; in order for you to maintain the warranty, which was never pointed out to us, you need to bring in your jewelry for an inspection every six months! Really? If you were jewelry is that good, why not just cover it? If the stone hasn't fallen out yet, what are you going to see? And who in their right mind brings their jewelry in every six months? Who has the time for that nonsense? I'd like to know how many people ever do that.
So this is just a veiled way for them to not cover what they say they will cover. Oh, you didn't bring it in every six months! Give me a break. Never again. Absolutely ridiculous.

Me and fiance both unhappy, plenty of mess ups, they remounted ring to wrong band, hidden fees, bad Customer service. After spending over 20k on our last bill it was paid a day late but payment was 1200 to close account and the agent said no late fee if paid in full and to top it off I still got hit with a late fee against their word.

Received ring in April of 2023 as a birthday and engagement gift and by December of 2023 a diamond fell out. Zales is just overrated, products are poorly manufactured and I don't have any confidence in purchasing anything from them.

I ordered a engagement ring for my fiance the order was confirmed two days later zales cancelled it without cause reason or notification.my attempts to contact them was unsuccessful and oh lord priceless online customer service representative and explained to many I spoke to if it was incorrect billing information the order would not gone through and confirmed all just dodge any questions or concerns I inquired about or had blamed me and showed what zales truly represents I will not do any more business with zales anymore or again. I explained and explained I if it was incorrect billing information it would have not passed to be confirmed fell on deaf ears it didn't work to fit there agenda.

I had my wedding band sent in to have resized and cleaned came back with a finish that transformed my ring completely made them send it back to restore back to original and then it came back with holes every where on my ring. Please don't use this jewelry place what so ever. If u love ur stuff stay away from Zales Jewelry. I warn you do not use this place and buy anything from them.

Mrs. Charlotte Woods was very helpful and pleasant to us I'm the store today, and was very professional and was patient with us and we was pleased with what we was looking for, thank you mrs. Charlotte!

My wife's diamond wedding ring was bought at Zales in Easton. We paid for a warranty to cover loss and repair for her diamond ring. Three weeks after purchase the diamond fell out. Less than a year later it fell out again, they repaired it. The 3rd time the diamond fell out, we couldn't find the diamond. Zales said the cost of repairs is covered but not the diamond because we exceed the 6 month inspection. Due to poor craftsmanship of Zales my wife is without her wedding ring. We shop with other jewelers and only had this problem because we trusted in the craftsmanship of Zales. We will never do that again

2 of same ring in 4yrs that 1st time lost diamonds in channel of ring was defective! Received 2nd ring same ring within in few weeks stones were loose returned for repair within in weeks ring fell apart.wabt my money back defective rings read other people's reviews just want my money back for the defective ring supervisor from CC which was to call me never did no help could not get what happened correct.reported to BBB and customer affairs.

Recently purchased a +$2000 necklace. Within 1 month clasp broke-kindly (not really) offered to fix it for $100. Now 7 months old and it has lost all its sparkle and will not lay flat. Their solution is we can send it in for repair at your expense. It has not been abused, slept in or worn in water. My $200 chain that's 25 years older looks better than this one. Their customer service will do nothing to help you. They did not even tell me it was exchangeable until after it was too late. I will never again buy from Zales and will not hesitate to share my opinion.

Long story short, didn't know I was on a promotional deal with their credit card. I bought a 10-13 thousand dollar ring, had the bill down to $800 one month and the next month it was up to $2100 with incurring interest. Offered to pay off the full $800, they declined and said there was nothing they could do. Rings are already a scam, don't waste your time with this company who will try to milk everything out of you they can. Wasted hours calling around to get help, told me my final option was to send a TEXT to dispute charges online, final verdict, I'm paying off the $2100 and never using them again. From a 2-3 year long customer.

I bought 2 rings on line. Was promised both rings within 2 weeks. The one ring came a month later the other 2.5 months later. When I finally did get the rings they were of poor quality so I ended up sending both back. That was 4.5 weeks ago still no refund. Called customer service and was on hold for 54 minutes before someone answered. Was told to give it a few more days and they will process it. I think waiting 5 weeks for a refund is just unreal. Will never do business with them again!

I purchased a ring four days ago with the promise of two day shipping. There was no information regarding my order, so I am unable to track it. I called customer service where I was told I had a twenty minute wait. Okay, that is doable on a day off. An hour and a half later, I was still on hold waiting for someone to come on the line. I am currently in their "chat" on their website waiting for someone who "will be with me shortly". I am kinda thinking my shortly and their shortly are two different shortly's. This would be amusing had I not been promised the item would arrive before Christmas. Not looking like it is going to make Santa's sleigh.

I am Livid with this company and I will be leaving reviews wherever I can! I ordered my wedding set and was supposed to receive it 2 days ago! Unfortunately my order is still showing pending! I have been lied to 4 times in regards to my order nobody can tell me anything! They have nobody higher up to speak with! Not only will they ruin my engagement party but I do not know if my rings will be here for my wedding! But yet you can go online order the same set and get it next week! I have no words for this company other then they need to have supervisors available that can get things done! I sure hope nobody else is dealing with this issue! I am sure mine is just lost and forgot about! Now I am out my set and no money to buy another one! Thank you Zales! P. off customer!