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ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I ordered a bikini at Zaful, even though the bad comments and I wasn't disappointed. Because I live in the Netherlands it took 3 weeks to come in, but the product was exactly the same as on the picture. I ordered two extra bikini's a week ago and can't wait for them to come in. I really recommend Zaful, but you have to wait a few weeks before it arrives. It's worth the wait :)
The products have good quality, are true to size and look exactly like the photos. The swimsuits are stunning, expecially the one pieces.
I spent over $100 and thus had the option of express shipping and I tell you i could not believe how fast it came. It literally came from all the way around the world in the matter of a few days. I could not believe this. I have been offered express shipping with other companies and when the product comes from the other side of the world it usually takes at least 2-3 weeks even is it if being expressed shipped. BEYOND IMPRESSED WITH ZAFUL. Love you guys I will continue to order. As well all the clothing I ordered were excellent quality. Be a smart shopper read the measurement as zaful instructs so you know they fit you and read the material type so you know what your getting. If you follow these steps you will never be disappointed with your order. The beach cover up I ordered looked exactly the same as a designer one my friend ordered hers cost her $200 and mine cost $20. Zaful is the best way to try out new trends without breaking the bank. Love Love Love you!
I finally received my sweater... it has one side not even seen up and it's about 12 inches shorter than pic... iv tried resolving tbis but I'm just being robbed off. I tried to add a complaint but the code they gave me won't register...
I'm disgusted
I agree with everyone's comments above. I bought a bathing a suit a couple of weeks and when I tracked my package it says it had been shipped out but I still have not received it! I have sent two message to their support team and have not heard back.
Horrible service!
Dear Alex,
Thank you for your message.
I have tried to locate your order based on your order number, but I am sorry to inform you that I have not been able to retrieve the order.
Coud you please tell us your right order number so that we look into your problem and then give you a satisfactory solution?
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index titled as"complain from sitejabber.com".
Best Regards
Zaful Customer Service
I absolutely love Zaful! Their stuff is cheap, good quality and always ships with in a reasonable time (about 2 weeks). I've got all my friends ordering off Zaful too and they are more then happy with their purchases as well.
I really recommend zaful I used it more than once and was never disappointed just make sure of sizing and everything. Great quality too!
Zaful is a pretty decent site. You get very cute swimsuits for practically nothing, which is why I can't come down on them for the quality. Threading is a bit loose and some of the material seems almost transparent but the swimsuits look just like they are on the website. My problem with zaful tho is the shipping time. I ordered 7 swimsuits on the 17th of February and so far Ive only received 2. The 2 i received are pretty good but the sizing is way off. I ordered them in size medium and they are both a little too small but still wearable... bear in mind that i wear a size XS in regular clothes. Only yesterday (march 19th) i received an email saying 4 more were shipped... which means there is still one more to be shipped. Its been over a month and i only have 2 out of 7 swimsuits. Once you have set your mind that the swimsuits won't be the greatest quality and they will take a long time to be shipped, you will definitely like zaful. BTW. Size up!
Don't Ii placed an order of two bikinis at the end of January (29/1), on 15 of January I received a shipping confirmation email, which was affirming me that one of two bikinis I ordered "had been shipped" while the other "was remaining to be shipped". Speaking to the quality it was poor, which was expected - its rare to find a company that combines both low prices with high-quality products. The point is that it is 20 of march and the product that was remaining to be shipped has probably lost its way to me, I haven't received any other confirmation email about it since then and I've stopped hoping of receiving it. However, I 've just sent a message to them on facebook about my situation claiming that their customer care service is awful and that their shipping times are also slower than a Lada of elephants going uphill.
Dear Elena,
We regret that the product did not meet your expectation.
We will submit this problem to our related colleagues and improve it in the future.
As for the second package, it has been delivered on March 13.
For more details, we have sent you an email with our solution, would you please check and reply it?
Thank you for your understanding.
Best Regards
Zaful Customer Service
I've ordered bikinis from Zaful about 3 times now and I honestly love it. The shipping time can be a bit of a bust since it takes about 2-3 weeks but it doesn't really bother me since I'm paying so little for cute, great quality bikinis. I've had a few issues with bikinis I've received like it being too transparent or faulty, but Zaful customer service were quick to resolve the problem and refund my money back. All in all, I love Zaful for their low prices and amazing customer service and will continue to order from them!
I've read a lot of reviews that Zaful is a scam, and I tried them out myself. I was suprised, they have good quality item for amazing prices. Zaful is definitely a good website
Ordered 2 bathing suits over a month ago, they were "shipped" a few days after and i still haven't received them. I've been checking the tracking sites and they have not moved in over a month. Contacted multiple people and no one has gotten back to me.
Had people tell me this was an okay site and i could trust it as people i know had ordered from them before and gotten their clothing within reasonable time. Now i know i should have listened to all the reviews and never ordered in the first place.
Just a huge scam.
Dear renee,
We apologize for the inconvenience we may have caused to you.
We have shipped your order out and it is on the way to you.
The tracking information on the webpage will take a few days to be updated. Please rest assured that the package is on the way to you. You can track it later.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Best Regards
Zaful Customer Service
I bought several swimsuits on Zaful.com and all of them exceeded expectations. I was a bit skeptical when first going on the website since they were very pretty swimsuits at such affordable costs but they were everything I expected when they came in. The material of the swim suits were very good, the sizes do run a bit small but they still fit me perfectly. It also was a pretty quick shipment for me, usually getting my orders within a few weeks of a purchase. Will definitely continue shopping on Zaful!
I have ordered many swimsuits from this website and have loved all of them! Fit great and the quality was amazing.
I ordered two bathing suits on March 6th and one of my bathing suits was processed quickly and has been shipped. But my other bathing suit has not even been processed after two weeks! I would not recommend this site if you are trying to receive your bathing suits quickly.
Dear catherine,
We’re sorry you’ve had this experience.
Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We look forward to hearing from you.
Best Regards
Zaful Customer Service
The quality was great and everything is so cheap! Definitely make sure to check the sizing before choosing a size, but overall i had a great experience with them!
If I could choose to give this company 0 stars I would. HORRIBLE customer service, they do not send your items and then turn around and tell you they were returned to their warehouse and you need to REPAY for shipping. DO NOT ORDER FROM THIS WEBSITE YOU WONT RECIEVE YOUR ITEMS BUT WILL BE CHARGED FOR THEM!
Dispute the charges from this scam with your credit card company for all those that were not offered a refund!
Dear Elle,
Let me start by apologizing personally for your experience.?
Your package has been returned by your local post office due to the unsucessfully delivery.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Best Regards
Zaful Customer Service
Horrible experience.
They promest to send the item in 10 days.
This is a lie. Not only they didn't actually have this item, but they didn't know when they are going to have it.
They didn't even updated me. I has to send them messages all the time and the answer was always "we don't know".
I will never buy from this website again, and I will recommend all my friends also not to.
And zaful- your refund is not all that matters. I had planes that were based on your commitment.
Again- a bid waste of time...
Dear Gal,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the processing time depends on the stock availability.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best Regards
Zaful Customer Service
I ordered from this website A MONTH AGO and I have been tracking my shipment and I looked earlier this week and it said it would be here by Friday. I looked and it said it got delivered but I NEVER GOT IT! I called them and the automated message said it wasn't business hours but their website said it was. And I messaged them on Facebook and still haven't gotten a response. Don't waste your money!
Dear Ashley,
We apologize for this situation.
We have tracked the package for you.
For more details, we have sent you an email with our solution, would you please check and reply it?
Thank you very much for your cooperation.
Best Regards
Zaful Customer Service
I ordered a bikini from Zaful on the 25th of January 2017. They took my money and told me I would hear from the in 3-5 business days. Three weeks later having still heard nothing I emailed them enquiring had my item been sent and they replied they had a problem with their supplier and nothing had been sent out but the shipment should be ready within a few days (not once did they inform me of this problem before I emailed them to ask). I am now still waiting for my bikini on the 17th of March 50 days (just under 3 months) after I ordered it. My item is due to arrive in 3 days, however is still in Beijing? This is not the service I paid for and I will be contacting Zaful again if my order has not arrived in the next three days as it is simply unacceptable.
Dear Row,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Luarena,
We regret that the product did not meet your expectation.
We will submit this problem to our related colleagues and improve it in the future.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Thank you very much for your understanding.
Best Regards
Zaful Customer Service